Leading a customer-centric culture

What do great companies have in common? Great customer service. Discover how to chart your team on a course that focuses on the customer, with three no-nonsense tips. In just 13 minutes, Jeff Toister discusses how to set a direction, create mile markers and course correct when things get off track.

Discover how to chart your team on a course that focuses on the customer, with three no-nonsense tips. In just 13 minutes, Jeff Toister discusses how to set a direction, create mile markers and course correct when things get off track.

Watch Toister’s Lynda.com video “Leading a Customer-Centric Culture.”

– submitted by Carmen Gass, User Training Services