What happens backstage will not remain backstage in customer service

In any field of customer service, or in any job, what happens “backstage” at work matters.

“Backstage” refers to anything that happens behind the scenes from the customers. This can be something that influences the culture in the smallest of ways, as Jenny Dempsey explains in her article, “What happens backstage will not remain backstage in customer service.”

– submitted by Carmen Gass, User Training Services