Daily Archives: July 17, 2017

IRC, Records Management see reporting line changes

I’m pleased to report that, effective July 1, Records Management Officer Nathan Troup is reporting to me, and the Inactive Records Center (IRC) team will report to him, to further streamline operations of University records handling.

During his first year in a new role at Penn State, Nathan has done an excellent job guiding many units at Penn State to meet or exceed certified regulatory and governance standards in records management, while upholding the Libraries’ existing archival records excellence and best practices.

During the same timeframe, the IRC transitioned to my oversight. In the last year, the IRC team — Karen Pipta and Jamie Hahn and previously also Ken Basalla — have demonstrated the utmost sensitivity and customer service excellence in handling inactive records across University Park.

Nathan and IRC’s complementary achievements have made it possible for the Libraries to move forward and merge their efforts.

Many thanks to them for their great work; I look forward to supporting their combined functions in advancing Penn State’s records management best practices.

– submitted by Kimlyn Patishnock, senior director of administrative and financial services

Changes coming to periodicals circulation Aug. 14

The Access Services Council Requesting Periodicals Subgroup is pleased to announce that on Monday, Aug. 14, the item type PERIODICAL will change from a 24-hour loan period with no renewals to a 7-day loan period with one renewal.

In addition, patrons will also be able to place holds on University Park items with the PERIODICAL item type. (Penn State Law periodicals will continue to be able to have holds placed on them only by law faculty.)

These changes are possible due to the large percentage of titles we have electronically and to the ease and speed of receiving articles through Interlibrary Loan. Periodicals at the campuses also will circulate for a week with one renewal but will not be holdable at this time. The expectation is that, as individual campuses become ready, they will request to have their periodicals holdable as well.

If there are periodical titles that units feel should retain the current 24-hour loan period with no renewals and no holds, they can utilize the new PERIODSPEC item type. PERIODSPEC is now available in the drop-down list of item types in WorkFlows. Unit heads can have their staff change the item type of periodical titles they want to keep closer tabs on from PERIODICAL to PERIODSPEC at this time.

Selectors: If you choose to designate a title and all of its volumes as PERIODSPEC please alert Serials Cataloging (UL-SERIALSCAT@LISTS.PSU.EDU) and Serials Ordering (UL-SERIALSORDERING@LISTS.PSU.EDU). The aforementioned groups will work along with the Bindery to ensure newly acquired materials are given the appropriate item type.

Training Bulletin 49, Requesting and Circulating PERIODSPEC Items, provides information on this new item type for Libraries staff who work on a service desk.

If you have questions, please feel free to contact the Requesting Periodicals Subgroup: Shane Burris, Chris Holobar, Eric Novotny, and Linda Struble. We would like to acknowledge the leadership and contributions of James Keyzer-Andre (Chair) on this project.

–  submitted by Linda Struble, information resources and services supervisor-manager

Learn about customer expectations of service delivery

Service quality is defined in terms of the customer’s perception of how well your service meets his or her expectations. Simple, right? Wait a minute, aren’t expectations always changing? What do customers expect?

Learn about the key reason that customer expectations evolve and change. Identify the 10 overarching expectations customers have of service interactions, as well as expectations for tangibles when service is delivered in person.  Continue with the Lynda.com video here.

– submitted by Carmen Gass, User Training Services

Events: July 17

Summer 2017
Academic calendar information for all campuses is available online.

horizontal graphic with small images of old black-and-white photo portraits on top and bottom, text in middle "The Painted Photograph: Selections from the B & H Henisch Photo-History Collection" April 20-July 30, 2017, 201A Pattee LibraryThrough Sunday, July 30, “The Painted Photograph: Selections from the B. & H. Henisch Photo-History Collection exhibit,” Pattee Library operating hours, Paterno Family Reading Room, 201A Pattee Library, University Park.

 

promotional graphic with colorful plastic letters spelling out PLASTICSThrough Wednesday, Aug. 9, 2017: “Plastics: Knowledge and Information Taking Shape” exhibitPattee Library operating hours, Sidewater Commons and central entrance, Pattee Library, University Park.

 

Through Friday, Aug. 30, 2017: “100 Years of the Pulitzers: Celebrating Our Humanity” exhibitArts and Humanities Library operating hours, Diversity Studies Room, 203 Patee Library, University Park.

 

 

graphic showing illustrated letters and title of exhibit plus dates June 5-Sept. 10, room 104 Paterno LibraryThrough Sunday, Sept. 10, 2017: “ABC: An Abecedarium from the 15th to the 21st Century” exhibit, Eberly Family Special Collections Library, 104 Paterno Library, Paterno Library operating hours, University Park.

 

 

Tuesday, July 18: Summer Academy for the Blind at Penn State, 90-minute discussion, 1:30-3 p.m., Foster Auditorium, 102 Paterno Library, University Park.

Wednesday, July 19: PA Forward Information Literacy Summit, Pattee Library and Paterno Library, University Park.

Thursday, July 20: Special Collections Library Research Travel Awards “Learn at Lunch” presentation, by Albert M. Petska Eighth Air Force Archives winner Marla Okner, noon-1 p.m., Mann Assembly Room, 103 Paterno Library, University Park.

Thursday, July 20: Dean’s Forum, 1 p.m., Foster Auditorium, 102 Paterno Library, University Park, and via Mediasite Live. (requires Penn State login)

Thursday, July 20: Pop-Up Library (for LEAP), 4-6 p.m., Redifer Commons lobby area, University Park.

Wednesday, July 26: Open House Volunteer Kickoff Party, 3 p.m., Mann Assembly Room, 103 Paterno Library, University Park.

Thursday, July 27: Special Collections Library Research Travel Awards “Learn at Lunch” presentation, by Mary Ann O’Brian Malkin Research Award winner Tilden Russell, noon-1 p.m., Mann Assembly Room, 103 Paterno Library, University Park.

Thursday, July 27: Pop-Up Library (for LEAP), 4-6 p.m., Redifer Commons lobby area, University Park.

Wednesday, Aug. 2: Special Collections Library Research Travel Awards “Learn at Lunch” presentation, by Dorothy Foehr Huck Research Award winner Kinohi Nishikawa, noon-1 p.m., Mann Assembly Room, 103 Paterno Library, University Park.

Wednesday, Aug. 2: Docunight: Iran via Documentaries, documentary screening of a film about, around, or in Iran, or made by Iranians, 7 p.m., Foster Auditorium, 102 Paterno Library, University Park.

Wednesday, Aug. 2: Pop-Up Library (for LEAP), 4-6 p.m., Redifer Commons lobby area, University Park.

Friday, Aug. 4: Special Collections Library Research Travel Awards “Learn at Lunch” presentation, by Dorothy Foehr Huck Research Award winner Kristoffer Smemo, noon-1 p.m., Mann Assembly Room, 103 Paterno Library, University Park.

Wednesday, Aug. 9: last day of classes, second six-week summer session, University Park.

Thursday, Aug.10: study day, second six-week summer session, University Park.

Wednesday, Aug. 10: Pop-Up Library (for LEAP), 4-6 p.m., special pop-up event with coffee and snacks, Redifer Commons lobby area, University Park.

Friday, Aug. 11: Final examssecond six-week summer session, University Park.

Friday, Aug. 11: Special Collections Library Research Travel Awards “Learn at Lunch” presentation, by Through the Flower Research Travel Award winner Monica Steinberg, noon-1 p.m., Mann Assembly Room, 103 Paterno Library, University Park.

Saturday, Aug. 12: Summer Commencement, University Park.

Tuesday, Aug. 15: Tech Update, by I-Tech, 10-11 a.m., Mann Assembly Room, 103 Paterno Library, University Park.

Wednesday, Aug. 16: University Libraries Picnic, 5-8 p.m., Holmes-Foster Park, State College. All University Libraries current and retired employees and their families invited. RSVP details to come.

Friday-Sunday, Aug. 18-20: Arrival days

Monday, Aug. 21: First day of fall semester classes

Tuesday, Aug. 29: Open House Volunteer Training, 2-3 p.m., Foster Auditorium, 102 Paterno Library, University Park.

Wednesday, Aug. 30: Open House Volunteer Training, 11 a.m.-noon, Foster Auditorium, 102 Paterno Library, University Park.

Please submit event information to Public Relations and Marketing via the Library News submission form.