Daily Archives: September 19, 2017

photo of bicycle next to a hand holding a smartphone showing the Zagster app

Zagster app and smartphone

By James Searfoss


Zagster bike share is now available at University Park, offering Penn State
students, faculty, staff and visitors a convenient, affordable and healthy
way to get around campus.

Thanks to financial support from UPUA, annual memberships for students are available for just $25 for the first year of the program. Faculty/staff
memberships are $35 per year, while community members and regular campus
visitors may purchase an annual membership for $50. Single-use rides for
non-members are also available for $3 per hour.

Through Dec. 31, enter the promo code “pennstate” for $5 off a Zagster

membership. To sign up, simplydownload the Zagster app at the Apple App

or Google Play stores or visit zagster.com/psu.

Each bike has a unique number that riders select within the app to disengage
the ring lock and docking cable. Alternatively, riders can get unlock codes
via text message to use with an on-bike keypad. A retractable cable mounted
to the bike allows the bike to be secured to any bike rack throughout a trip
for mid-ride stops. After the rider returns the bike to a designated Zagster
bike station, the rental ends and the bike is available for the next person
to enjoy.

85 bikes are available for use from 17 campus station locations:
Nittany Lion Inn

The Arboretum at Penn State

Earth-Engineering Sciences

Rec Hall

Kunkle Activities Center

Paterno Library

Palmer Museum of Art

Berkey Creamery

Redifer Commons (South Residence Halls)

Huck Institutes of the Life Sciences

HUB-Robeson Center

Stadium West – West Bike Shelter

Stadium West – Bus Stop

East Residence Halls

Pollock Commons

Osmond Lab

Health and Human Development

University Park is the 5th largest campus in the country, spreading out over
more than 8,500 acres. Zagster bikes offer an affordable, sustainable,
healthy and fun way to get from here to there. Try one out today!

Tech Tip: Using templates in Box Notes

By Ryan Johnson

A new templates feature was recently added to Box Notes. Templates allow you to quickly create a Box Note using pre-populated content. You can choose from a set of default templates, or use custom templates that you or your team has created. This is useful when you need to create a Box Note using a standard format or structure, like meeting agendas, project plans, or calendars.

To create a note from an existing template, click on the arrow beside the New button in the Box Notes Sidebar. In the dropdown that appears, click Note from Template.

Next, choose a template from the following screen:

You can use one of the default templates from Box or use a custom template that you have created or that you are a collaborator in.

To create a custom template, first create a new box note.

Next, fill this new note with the contents of your template, then open the More Options () menu in the upper right corner and select Set this as a Template.

This note is now a template.

Customer service tip of the week: Delivering bad news

By Carmen  Gass

Delivering Bad News to a Customer

Customer service is about providing the best experience to a
customer—yet, a lot of the time customer service reps find their hands
tied because what the customer wants is not something the rep can
deliver. This course outlines a simple four-step approach that can be used in a
variety of customer service settings. Learn about communication styles,
methods and approaches that can be applied to challenging situations like
delivering bad news, handling concerns and more.

The lynda.com course is available here:

Events: Sept. 19

Fall 2017
Academic calendar information for all campuses is available online.

horizontal exhibit graphic for The Painted Photograph: Selections from the B & H Henisch Photo-History Collection, extended through September 30, 2017, room 201A Pattee Library, displays five black-and-white historic photo portraits and their encased frames


Extended! Now through Saturday, Sept. 30, “The Painted Photograph: Selections from the B. & H. Henisch Photo-History Collection exhibit,” Pattee Library operating hours, Paterno Family Reading Room, 201A Pattee Library, University Park.



Friday, Sept. 15-Sunday, Oct. 15: Hispanic Heritage Month, United States.

Monday–Wednesday, Sept. 18-20: 2nd World Open Educational Resources (OER) Congress, Ljubljana, Slovenia.

Tuesday, Sept. 19: “Into the Abode of Death,” Penn State Reads-affiliated talk by global explorer Mark Evans, Foster Auditorium, 4-7 p.m., 102 Paterno Library, University Park, and livestreamed via Mediasite Live.

Sept. 20-22: Rosh Hashanah.

Thursday-Saturday, Sept. 21-30: Navaratri.

Sept. 22-24: Family Weekend, Penn State Altoona.

Thursday, Sept. 28: Lynd Ward Prize event honoring author of Rolling Blackouts, Sarah Glidden, 5:30-8 p.m., Foster Auditorium, 102 Paterno Library, University Park and livestreamed via Mediasite Live.

Saturday, Sept. 30: Yom Kippur.

Wednesday, Oct. 4: Docunight: Iran via Documentaries, 7 p.m. Foster Auditorium, 102 Paterno Library, University Park.

Tuesday, Oct. 10: Geospatial Data: Diving into library resources and beyond, 3:30-4:30 p.m., 211A Pattee Library and online via Zoom.

Wednesday, Oct. 11: University Libraries 25-Year Service Awards, 3:30-4:30 p.m.,Foster Auditorium and/or Mann Assembly Room, 102/103 Paterno Library, University Park, final location to be determined. 

Wednesday, Oct. 11: National Coming Out Day, part of National Coming Out Week at Penn State, details TBA.

Thursday, Oct. 12: Lee Bennett Hopkins Award event honoring authors Jorge Argueta (winner) & Nikki Grimes (honor winner), hosted by Pennsylvania Center for the Book, Foster Auditorium, 102 Paterno Library, University Park.

Friday–Sunday, Oct. 13-15: Parents and Families Weekend, University Park.

Tuesday, Oct. 17: Geospatial Exploration: Explore mapping and location topics and applications, 3:30-4:30 p.m., 211A Pattee Library and online via Zoom.

Wednesday, Oct. 18: Promotion and Tenure Recognition Reception, 4:30-6:30 p.m., Paterno Family Humanities Reading Room, University Park.

Wednesday, Oct. 18: Tech Update, by I-Tech, 2-3 p.m., Mann Assembly Room, 103 Paterno Library, University Park.

Thursday, Oct. 19: Diwali, Hindu festival of lights, celebrated.

Tuesday, Oct. 24: Geospatial Analysis:Introduction to working with location data and demographic data, 3:30-4:30 p.m., 302 Paterno Library and online via Zoom.

Wednesday, Oct. 25: “What the Libraries Can Do for You,” library resources talk for Penn State faculty and staff, Foster Auditorium, 102 Paterno Library, University and livestreamed via Mediasite Live.

Tuesday, Oct. 31: Geospatial Online: Overview of Online mapping options (ArcGIS Online and more)3:30-4:30 p.m., 211A Pattee Library and online via Zoom.

Wednesday, Nov. 1: Docunight: Iran via Documentaries, 7 p.m. Foster Auditorium, 102 Paterno Library, University Park.

Sunday–Sunday, Nov. 5-12: Penn State Military Appreciation Week and Homecoming Week.

Monday, Nov. 6–Saturday, Dec. 16: NLM/NIH Traveling Exhibit: Opening Doors: Contemporary African American Surgeons, Life Sciences Library, 4th floor Paterno Library.

Saturday, Nov. 11: Veterans Day.

Monday–Friday, Nov. 13-17: International Education Week, details TBA.

Tuesday, Nov. 14: Penn State GIS Day, 1:30-5 p.m. speakers and lightning talks with 9 a.m.-5 p.m. poster display, Pattee Library and Paterno Library, University Park.

Nov. 19-25: Thanksgiving week break, no classes Nov. 20-24.

Thursday, Nov. 23: Thanksgiving Day holiday.

Wednesday, Dec. 6: Docunight: Iran via Documentaries, 7 p.m. Foster Auditorium, 102 Paterno Library, University Park.

Friday, Dec. 8: Last day of fall classes. 

Sunday–Tuesday, Dec. 10-12: De-Stress Fest, University Park locations.

Tuesday, Dec. 12: Tech Update, by I-Tech, 10-11 a.m., Mann Assembly Room, 103 Paterno Library, University Park.

Tuesday–Wednesday, Dec. 12-20: Hanukkah.

Saturday, Dec. 16: Fall commencement, University Park and other Penn State campuses; details and speaker information at multiple Penn State campuses TBA in December.

Please submit event information — and all Library News submissions — to Public Relations and Marketing via the Library News submission form.