By Carmen  Gass

Delivering Bad News to a Customer

Customer service is about providing the best experience to a
customer—yet, a lot of the time customer service reps find their hands
tied because what the customer wants is not something the rep can
deliver. This course outlines a simple four-step approach that can be used in a
variety of customer service settings. Learn about communication styles,
methods and approaches that can be applied to challenging situations like
delivering bad news, handling concerns and more.

The lynda.com course is available here:
https://www.lynda.com/Business-Skills-tutorials/Welcome/604223/653337-4.html#tab