Customer service tip of the week: What I learned taking the no but challenge

By Jeff Toister

There are times when the answer to a question really is “No.”

The natural appendage to “No” is “but” when we’re trying to be helpful. As in, “Can you meet on Tuesday?” and you’re booked on Tuesday, so you might reply “No, but I can meet on Wednesday. Does that work for you?”

While it seems helpful, there’s also something negative about it. Read more here.