Daily Archives: March 26, 2018

Customer Service Tip: How their service failure can be your problem

By: Jeff Toister (submitted by Carmen Gass)

Chances are, you’ve had a bad customer service week. One where it seems like you receive bad service everywhere you turn. Just when you think it can’t get any worse, it does.

Mine started recently when a company shipped me the wrong socks. I normally wouldn’t think much of a shipping error. This one was turned out to be just the tip of the service failure iceberg.

That same week, I had to contact a local hardware store multiple times to find a missing part for a front door handle. Painters ruined several window screens on my home. A new microwave stopped working properly and required a service call, crushing my schedule between 8am and 12pm one day.

My patience began to wear thin as the week went on. It started taking more of an effort to be a level-headed, friendly customer as I tried to resolve each of these situations.

It also made me realize something you may already know—an upset customer might not just be frustrated at your company’s service failure. Read more here:

https://us8.campaign-archive.com/?e=19c9d795c1&u=5807a192a714bb01025f1d318&id=967230b618

Tech Tip: Introducing Box Drive

By: Ryan Johnson

What is Box Drive?
Box drive is a desktop application that brings all your files you have access to on Box, accessible from your desktop Box Folder.  This desktop app makes it easier to access your files on Box in the cloud because it creates another drive on your computer like your C drive.  Which means you will have access to all your files and folder on Box, without having to sync them down to your computer.  The application also works on both Windows and MacOS.

Box Drive screen shot

What About Box Sync?
Box drive is a replacement for Box sync.  If you currently use Box Sync, I-Tech recommends you uninstall Box Sync before using Box drive.  Also, known issues with Box Sync such as poor performance and using a lot of Hard Drive space is not an issue with Box drive.

How to Install Box Drive?
To install Box drive first uninstall Box Sync (If you have it installed) with defendpoint and then visit the following page and choose your platform, Windows or Mac to download the program.

Note: Use Defendpoint to install any program such as Box Drive to your University Library computer.

Events: March 26

Spring 2018
Academic calendar information for all campuses is available online.

"What Big Eyes You Have! Looking at the Wolf in Fairy Tales" exhibition, image from "The Fairy Tales of Charles Perrault," illustration by Harry Clarke

Jan. 16–May 13, “What Big Eyes You Have! Looking at the Wolf in Fairy Tales”exhibition, Eberly Family Special Collections Library Exhibition Room, 104 Paterno Library.

Depth of Field exhibit poster

 

 

Feb. 18-Aug. 13, “Depth of Field” exhibit, Diversity Studies Room, 203 Pattee Library, seeks to highlight the intersections of war in the Middle East with the history of war photography.

 

Wednesday, Mar. 21: Software in the Humanities and Social Sciences Workshop – Pandoc,  convert documents from one file type to another and back again, all from the command line, with Grant Wythoff. Bring a bag lunch; noon-1 p.m., 403 Paterno Library and via Zoom at https://psu.zoom.us/j/914950827.

Wednesday, Mar. 21: Poetry Without Borders – A multicultural night of poetry hosted by the Dept. of Germanic and Slavic Languages and Literature; 6-7 p.m., Foster Auditorium, 102 Paterno Library. Reception following in Mann Assembly Room, 103 Paterno Library.

Thursday, Mar. 22: Mann Lecture: The Art of Being a Wolf – Debra Mitts-Smith, children’s and young adult literature expert and author of “Picturing the Wolf in Children’s Literature,” will offer the 2018 Charles W. Mann Jr. Lecture in the Book Arts; 4:30 p.m., Foster Auditorium, 102 Paterno Library, and  online via Mediasite Live.

Thursday, Mar. 29: A Night of Chocolate: An Interdisciplinary Panel Discussion of Chocolate from Gene to Bean to Bar – Foster Auditorium, 102 Paterno Library, 6-8 p.m.

Monday, Apr. 2: Edible Book Festival – Compete in or help judge a book-themed cake decorating contest. Sign up at http://tinyurl.com/psulibsediblebook, noon- 1p.m., Mann Assembly Room, 103 Paterno Library.

Monday 2 April: Editing Aphra Behn in the Digital Age (E-ABIDA) – Show-and-tell session with some of our special collections related to Aphra Behn, with Elaine Hobby and Claire Bowditch of Loughborough University, England. 5-6 p.m., Mann Assembly Room, 103 Paterno Library.

Tuesday, Apr. 3: Grant Writing Workshop, Mann Assembly Room, 103 Paterno Library, 1-2:30 p.m.

Tuesday, April 3: Editing and Collating 17th Century Books in the Modern Digital Age – with Elaine Hobby and Claire Bowditch of Loughborough University. 2-3 p.m., Foster Auditorium and live streamed via MediaSite.

Tuesday, Apr. 3: Jillian Cantor to read as part of the Mary E Rolling Reading Series, Foster Auditorium, 102 Paterno Library, 7:30-9 p.m.

Wednesday, Apr. 4: Software in the Humanities and Social Sciences Workshop – IIIF, with Karen Estlund. Bring a bag lunch; noon-1 p.m. 403 Paterno Library and via Zoom at https://psu.zoom.us/j/914950827.

Thursday, Apr. 5: Lecture by Professor Leo Bersani, “Force in Progress”, 5-7 p.m., Foster Auditorium, 102 Paterno Library.

Friday, Apr. 6: Art+Feminism Wiki-edit-a-thon – An editing free-for-all to improve content on feminism, gender, and the arts on Wikipedia, 10 a.m.-5 p.m., Mann Assembly Room, 103 Paterno Library. Remote participation is also encouraged; This year’s meetup page is: https://en.wikipedia.org/wiki/Wikipedia:Meetup/University_Park/ArtAndFeminism_2018/The_Pennsylvania_State_University.

Wednesday, Apr. 11: Software in the Humanities and Social Sciences Workshop – OpenRefine, a free and open-source resource for cleaning, regularizing, and organizing complex data, with Jose Guerrero. Bring a bag lunch; noon-1 p.m. 403 Paterno Library and via Zoom at https://psu.zoom.us/j/914950827.

Sunday, Apr. 22: International Write-In. Two sessions, 3:30-7:30 p.m. and 8 p.m.-midnight. Mann Assembly Room, 103 Paterno Library. Interested writers can sign up today at: http://tinyurl.com/psuwritein

Monday, Apr. 23: Working with International Students Workshop: Resources and Inclusive Strategies, 1-4 p.m., 221 Chambers Building, Krause Learning Space.

Please submit event information — and all Library News submissions — to Public Relations and Marketing via the Library News submission form. *Please note: The content submissions process may be changing soon; please stay tuned for updates.*