By: Jeff Toister (submitted by Carmen Gass)

Chances are, you’ve had a bad customer service week. One where it seems like you receive bad service everywhere you turn. Just when you think it can’t get any worse, it does.

Mine started recently when a company shipped me the wrong socks. I normally wouldn’t think much of a shipping error. This one was turned out to be just the tip of the service failure iceberg.

That same week, I had to contact a local hardware store multiple times to find a missing part for a front door handle. Painters ruined several window screens on my home. A new microwave stopped working properly and required a service call, crushing my schedule between 8am and 12pm one day.

My patience began to wear thin as the week went on. It started taking more of an effort to be a level-headed, friendly customer as I tried to resolve each of these situations.

It also made me realize something you may already know—an upset customer might not just be frustrated at your company’s service failure. Read more here:

https://us8.campaign-archive.com/?e=19c9d795c1&u=5807a192a714bb01025f1d318&id=967230b618