Customer Service Tip: Chill out! Customer service rage accomplishes nothing

By: Jeremy Watkin (submitted by Carmen Gass)

Classic road rage story. Driver A does something out on the road to wrong Driver B— whether it’s not allowing Driver B to merge, or cutting them off, or a myriad of other possible
inconveniences. Driver B then pulls up next to Driver A and uses a variety of expletives and gestures to shame Driver A. All the while, Drivers C through Z are standing by watching the scene unfold thinking how ridiculous and childish Driver B looks and probably feeling sorry for Driver A.

I witnessed such a scene recently and was reminded me of some of my calls with customers both as a customer service representative and a manager. You know those calls you get five minutes before your shift is over that end up making you (really) late for dinner? Read more here