Customer Service Tip: One rare customer service skill that will set you apart

By: Shaun Belding (submitted by Carmen Gass)

We all know how much of a difference that finely-honed customer service skill makes. They help to create relationships and, as we discussed in the last Winning At Work, it is the relationships we build, not the transactions we make that create real customer loyalty. Here’s one that we don’t see very often, but leaves a lasting impression when we do.

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