Monthly Archives: July 2018

Events: July 30

Summer 2018
Academic calendar information for all campuses is available online.

"What Big Eyes You Have! Looking at the Wolf in Fairy Tales" exhibition, image from "The Fairy Tales of Charles Perrault," illustration by Harry ClarkeJan. 16–Aug. 26, “What Big Eyes You Have! Looking at the Wolf in Fairy Tales”exhibition, Eberly Family Special Collections Library Exhibition Room, 104 Paterno Library.

 

Depth of Field exhibit poster

 

Feb. 18-Aug. 13, “Depth of Field” exhibit, Diversity Studies Room, 203 Pattee Library, seeks to highlight the intersections of war in the Middle East with the history of war photograph

 

exhibit logo - 1968

 

Mar. 27-July 31, “1968: Student Activism at Penn State and Beyond” exhibit, Highlighting archival documents, photographs, and books from The Eberly Family Special Collections, this exhibit ties into a College of the Liberal Arts project titled Moments of Change: Remembering ‘68. Learn more about this project at 1968.psu.edu. Barbara Hackman Atrium, Pattee Library.

Thursdays in July and Aug. 2: Pop Up library and Summer Fling with a Book events. Visit Pollock Commons for a unique collection of books every week, as well as wrapped “mystery” books for checkout. 5-7 p.m., Pollock Commons, University Park campus.
Wednesday, Aug. 2: Travel Research Awards Brown Bag Talks. ”Borrowed Grandeur and Affected Grace: Crafting a Cosmopolitan Elite through Dance Instruction in the Eighteenth Century Atlantic World,” a discussion with Matthew Shifflett, Mary Ann O’Brian Malkin Research Travel Award winner, on his research project. Noon-1 p.m. in Mann Assembly Room, 103 Paterno Library, University Park campus.
Wednesday, Aug. 30: Travel Research Awards Brown Bag Talks. A discussion with Josuha Rapp, Albert M. Petska Eighth Air Force Archives Research Travel Award winner, that examines how Eighth Air Force active duty and veteran members  internalized or rejected official higher headquarter doctrine, policy, and propaganda. Noon-1 p.m. in Mann Assembly Room, 103 Paterno Library, University Park campus.
Please submit event information — and all Library News submissions — to Public Relations and Marketing via the Library News submission form. *Please note: The content submissions process may be changing soon; please stay tuned for updates.*

Kick off the Libraries’ Open House with free ice cream and Italian ice

By: Ali Zawoyski

The Fall Semester is almost here and so is the annual Libraries Open House! Mark your calendars now for the Open House Volunteer Ice Cream Kick-Off at 3 p.m. this Wednesday, August 1, in Mann Assembly Room.

Come sign up for the Libraries’ biggest outreach event of the year and enjoy Creamery Ice Cream and Rita’s Italian Ice!

Not sure what it’s all about? This year’s Libraries Open House will take place on Wednesday and Thursday September 5th and 6th. We expect to welcome over 3000 students to learn more about our spaces, our services, and how the Libraries can support their Penn State education.

Kick-off this great event on August 1st in the Mann Room! Learn how to get involved, meet members of the Open House committee, and see photos from years past… all with free ice cream and Italian ice!

Questions? Please contact Ali Zawoyski at ajz12@psu.edu or Megan Gilpin at mcg13@psu.edu

Tech Tip: Sharing an email folder or mailbox in Outlook

By: Ryan Johnson

"Permission for the Policy folder" Outlook screenshot

Sharing an email folder is a two-step process in OIutlook.

First, you must set up your account default folder permissions.  Then you must share the folder and notify the recipient.

To learn how to share a folder in Outlook, please visit the Outlook training page on the Libraries staff site and click on Sharing an email folder or mailbox in Outlook.

Customer Service Tip: Your brand is defined by the sum of all your customer interactions

By: Shep Hyken (submitted by Carmen Gass)

Article Text: What does a good customer experience look like at your company? What does good customer service look like? Ask everyone on your team and listen to the answers. Will they be the same, or different? Read more here:

Your Brand is Defined by the Sum of All Your Customer Interactions

Open Access, Open Publishing, OER & Open Data Discussed

By: Tom Reinsfelder

Open Access, Open Publishing, OER & Open Data Discussed

Approximately 20 newly appointed Open Access & Open Educational Resources (OER) liaisons from campus and subject libraries across Penn State met at University Park on July 10 for the first Open Access Liaison Day (and 12 more participated online).

The day included an overview of each of the following areas and updates about what is happening at the University Libraries:

  • Open Access visual chartOpen Access Scholarly Publishing
  • Penn State Libraries Open Publishing
  • Open Data / ScholarSphere
  • Open Educational Resources (OER)
  • Copyright Issues & Services

Also discussed were topics including:

  • Tips for working with faculty/staff/researchers
  • Ways to extend the reach of the library when it comes to OPEN
  • Predatory Journals
  • Resources such as thinkchecksubmit.org and Sherpa/ROMEO

Open Access and OER liaisons will be responsible for:

  • Learning about and keeping up to date on OPEN Services at the University Libraries
  • Sharing information about these services with librarians, faculty, staff, and students in their areas.
  • Directing questions to the OA Task Force or sharing resources as appropriate.
  • Helping promote events planned as part of Open Access Week & Open Education Week.


Open Access Week is coming October 22 – 26
More details will be shared soon.

For more information, contact the Open Access Task Force at open@psu.edu

Open Access and Copyright
• Brandy Karl – Copyright Officer and Affiliate Law Library Faculty, bak25@psu.edu
• Ana Enriquez – Scholarly Communications Outreach Librarian

Open Education
• Amanda Larson, Open Education Librarian, acl49@psu.edu

Open Research and Data
• Robert Olendorf, Research Data Librarian, rko5039@psu.edu

Open Publishing
• Allyson Laird – Open Publishing Program Specialist, alaird@psu.edu

Open Access Representative for Campus Libraries
• Tom Reinsfelder – Reference/Instruction Librarian, Mont Alto, tlr15@psu.edu

The Libraries Presents….

By: Sarah Bacon

University Libraries Development and Alumni Relations is launching a new phrase for certain outreach events: “University Libraries Presents.”

The goal is to enhance engagement with donors, alumni, and the greater Penn State community. We anticipate that the use of ”University Libraries Presents” will help establish brand recognition and convey a unifying theme around certain strategic University Libraries events. The phrase evokes a level of excitement and anticipation and we hope it brings people to our libraries.

Look for “University Libraries Presents” to make its appearance around the Libraries soon….

Save the Date: Kick off the Libraries’ Open House with free ice cream and Italian ice

By: Ali Zawoyski

The Fall Semester is almost here and so is the annual Libraries Open House! Mark your calendars now for the Open House Volunteer Ice Cream Kick-Off on August 1st in the Mann Assembly Room.

Come sign up for the Libraries’ biggest outreach event of the year and enjoy Creamery Ice Cream and Rita’s Italian Ice!

Not sure what it’s all about? This year’s Libraries Open House will take place on Wednesday and Thursday September 5th and 6th. We expect to welcome over 3000 students to learn more about our spaces, our services, and how the Libraries can support their Penn State education.

Kick-off this great event on August 1st in the Mann Room! Learn how to get involved, meet members of the Open House committee, and see photos from years past… all with free ice cream and Italian ice!

Questions? Please contact Ali Zawoyski at ajz12@psu.edu or Megan Gilpin at mcg13@psu.edu

 

Customer Service Tip: 3 ways to prevent customer complaints instead of fixing them

By: Maneesh Sharma (submitted by Carmen Gass)

They say that an ounce of prevention is worth a pound of cure. But how often do you apply that concept to your customer service? Most businesses wait for a problem to arise, and don’t make
efforts to fix a problem until after a customer (or several customers) complains.

So, rather than waiting around to fix customer complaints, here are 3 proactive ways that you can prevent those complaints from ever arising.

 

Events: July 23

Summer 2018
Academic calendar information for all campuses is available online.

"What Big Eyes You Have! Looking at the Wolf in Fairy Tales" exhibition, image from "The Fairy Tales of Charles Perrault," illustration by Harry ClarkeJan. 16–Aug. 26, “What Big Eyes You Have! Looking at the Wolf in Fairy Tales”exhibition, Eberly Family Special Collections Library Exhibition Room, 104 Paterno Library.

 

Depth of Field exhibit poster

 

Feb. 18-Aug. 13, “Depth of Field” exhibit, Diversity Studies Room, 203 Pattee Library, seeks to highlight the intersections of war in the Middle East with the history of war photograph

 

exhibit logo - 1968

 

Mar. 27-July 31, “1968: Student Activism at Penn State and Beyond” exhibit, Highlighting archival documents, photographs, and books from The Eberly Family Special Collections, this exhibit ties into a College of the Liberal Arts project titled Moments of Change: Remembering ‘68. Learn more about this project at 1968.psu.edu. Barbara Hackman Atrium, Pattee Library.

Thursdays in July and Aug. 2: Pop Up library and Summer Fling with a Book events. Visit Pollock Commons for a unique collection of books every week, as well as wrapped “mystery” books for checkout. 5-7 p.m., Pollock Commons, University Park campus.
Wednesday, Aug. 10: Travel Research Awards Brown Bag Talks. ”Borrowed Grandeur and Affected Grace: Crafting a Cosmopolitan Elite through Dance Instruction in the Eighteenth Century Atlantic World,” a discussion with Matthew Shifflett, Mary Ann O’Brian Malkin Research Travel Award winner, on his research project. Noon-1 p.m. in Mann Assembly Room, 103 Paterno Library, University Park campus.
Wednesday, Aug. 30: Travel Research Awards Brown Bag Talks. A discussion with Josuha Rapp, Albert M. Petska Eighth Air Force Archives Research Travel Award winner, that examines how Eighth Air Force active duty and veteran members  internalized or rejected official higher headquarter doctrine, policy, and propaganda. Noon-1 p.m. in Mann Assembly Room, 103 Paterno Library, University Park campus.
Please submit event information — and all Library News submissions — to Public Relations and Marketing via the Library News submission form. *Please note: The content submissions process may be changing soon; please stay tuned for updates.*

How to schedule library spaces

By: Rebecca Peterson

There have been a lot of changes in scheduling lately between the Office365 migration and the move to 25Live. Here’s a quick guide if you’re wondering which application to use for your scheduling.

Only a few conference rooms remain in Office 365: 510A, 510E, and 510M. Mann is also still in Office, though we anticipate it will be moved to 25Live in the near future. We will, of course, let
everyone know once the change is made. For the time being, continue using Office to schedule Mann.

To add one of these spaces to your calendar view in Outlook, follow these instructions:

https://staff.libraries.psu.edu/i-tech/technology-training/office-365-faq/outlook-training/adding-room-calendars-outlook

To add on these spaces to an event you’re scheduling in Outlook, follow these instructions:

https://staff.libraries.psu.edu/i-tech/technology-training/office-365-faq/outlook-training/how-add-room-meeting-outlook

If you want to schedule any of the instructions rooms, you can do so in 25Live. The following rooms are in 25Live:

Foster Auditorium
403 Paterno
302 Paterno
W315 Pattee
W211A Pattee
W140 Pattee
W013 Pattee
329 Hammond
114 Deike
211 Davey

To schedule a room in 25Live, follow these instructions:

file:///C:/Users/rmr28/Downloads/How%20to%20schedule%20instructional%20classrooms%20in%2025Live.pdf

Two Libraries events…

Alessia Zanin-Yost received the Grace D. Long Faculty Excellence Award:

Faculty and staff honored at awards ceremony

Article published: Zanin-Yost, A. (2018). Academic collaborations: Linking the role of the liaison/embedded librarian to teaching and learning, College & Undergraduate Libraries, 25(2), 150-163.

Abstract: Building partnerships with faculty can be a challenging process for embedded librarians. After defining the essential role of an embedded librarian, this article chronicles the
systematic process of how an embedded librarian built a partnership with a faculty member from the education department at a four-year institution. The collaborators created a two-year
pilot program to integrate information literacy into a required undergraduate course. The article shares lessons learned about what worked and what did not as they moved through the planning, application, and assessment phases. Their collaboration offered the opportunity to make meaningful changes in the course based on what they learned from students about their anxieties regarding the research process.

Tech Tip: 5 things you should know about email unsubscribe links before you click

By: Ryan Johnson

We all get emails we don’t want, and cleaning them up can be as easy as clicking ‘unsubscribe’ at the bottom of the email. However, some of those handy little links can cause more trouble than they solve. You may end up giving the sender a lot of information about you, or even an opportunity to infect you with malware.

Of course, not everyone who sends you mail is a spammer and if you know that a sender is trustworthy it’s safe to unsubscribe. Unfortunately phishing attacks rely on the fact that it’s very, very easy to fake who and where an email has come from so it’s all but impossible to be 100% sure who has sent you an email.

Here are 5 reasons why unsubscribing can be a bad idea, whether you do it by sending a reply email or opening an “unsubscribe” web link:

  1. You have confirmed to the sender that your email address is both valid and in active use. If the sender is unscrupulous then the volume of email you receive will most likely go up, not down. Worse, now that you have validated your address the spammer can sell it to his friends. Therefore, you are probably going to hear from them too.
  1. By responding to the email, you have positively confirmed that you have opened and read it and may be slightly interested in the subject matter, whether it’s getting money from a foreign prince, a penny stock tip or a diet supplement.

That is wonderful information for the mailer and his pals.

  1. If your response goes back via email– perhaps the process requires you to reply with the words “unsubscribe,” or the unsubscribe link in the message opens up an email window – then not only have you confirmed that your address is active, but your return email will leak information about your email software too.

Emails contain meta information, known as email headers, and you can tell what kind of email software somebody is using (and imply something about their computer) from the contents and arrangement of the headers.

  1. If your response opens up a browser window then you’re giving away even more about yourself.By visiting the spammer’s website you’re giving them information about your geographic location (calculated based on your IP address), your computer operating system and your browser.

The sender can also give you a cookie which means that if you visit any other websites they own (perhaps by clicking unsubscribe links in other emails) they’ll be able to identify you personally.

  1. The most scary of all: if you visit a website owned by a spammer you’re giving them a chance to install malware on your computer, even if you don’t click anything.

These kind of attacks, known as drive-by downloads, can be tailored to use exploits the spammer knows you are vulnerable to thanks to the information you’ve shared unwittingly about your operating system and browser.

So how do you avoid unwanted email without unsubscribing?

If the message is unsolicited then mark it as spam or report it to phishing@psu.edu.

 

Customer Service Foundations – Lynda.com

By: Carmen Gass

Do your customers feel valued? When they do, they keep coming back. When they don’t, your business suffers. In this course, writer and customer service consultant Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty.

Learn how to build winning relationships, provide the right assistance at the right times, and effectively handle angry customers. He also shares ways to find out what your customers really think about your service, and use their feedback to improve.

Access the class here.

Events: July 16

Summer 2018
Academic calendar information for all campuses is available online.

"What Big Eyes You Have! Looking at the Wolf in Fairy Tales" exhibition, image from "The Fairy Tales of Charles Perrault," illustration by Harry ClarkeJan. 16–Aug. 26, “What Big Eyes You Have! Looking at the Wolf in Fairy Tales”exhibition, Eberly Family Special Collections Library Exhibition Room, 104 Paterno Library.

 

Depth of Field exhibit poster

 

Feb. 18-Aug. 13, “Depth of Field” exhibit, Diversity Studies Room, 203 Pattee Library, seeks to highlight the intersections of war in the Middle East with the history of war photograph

 

exhibit logo - 1968

 

Mar. 27-July 31, “1968: Student Activism at Penn State and Beyond” exhibit, Highlighting archival documents, photographs, and books from The Eberly Family Special Collections, this exhibit ties into a College of the Liberal Arts project titled Moments of Change: Remembering ‘68. Learn more about this project at 1968.psu.edu. Barbara Hackman Atrium, Pattee Library.

Thursdays in July and Aug. 2: Pop Up library and Summer Fling with a Book events. Visit Pollock Commons for a unique collection of books every week, as well as wrapped “mystery” books for checkout. 5-7 p.m., Pollock Commons, University Park campus.
Wednesday, Aug. 10: Travel Research Awards Brown Bag Talks. “Borrowed Grandeur and Affected Grace: Crafting a Cosmopolitan Elite through Dance Instruction in the Eighteenth Century Atlantic World,” a discussion with Matthew Shifflett, Mary Ann O’Brian Malkin Research Travel Award winner, on his research project. Noon-1 p.m. in Mann Assembly Room, 103 Paterno Library, University Park campus.
Wednesday, Aug. 30: Travel Research Awards Brown Bag Talks. A discussion with Josuha Rapp, Albert M. Petska Eighth Air Force Archives Research Travel Award winner, that examines how Eighth Air Force active duty and veteran members  internalized or rejected official higher headquarter doctrine, policy, and propaganda. Noon-1 p.m. in Mann Assembly Room, 103 Paterno Library, University Park campus.
Please submit event information — and all Library News submissions — to Public Relations and Marketing via the Library News submission form. *Please note: The content submissions process may be changing soon; please stay tuned for updates.*

Events: July 9

Summer 2018
Academic calendar information for all campuses is available online.

"What Big Eyes You Have! Looking at the Wolf in Fairy Tales" exhibition, image from "The Fairy Tales of Charles Perrault," illustration by Harry ClarkeJan. 16–Aug. 26, “What Big Eyes You Have! Looking at the Wolf in Fairy Tales”exhibition, Eberly Family Special Collections Library Exhibition Room, 104 Paterno Library.

 

Depth of Field exhibit poster

 

Feb. 18-Aug. 13, “Depth of Field” exhibit, Diversity Studies Room, 203 Pattee Library, seeks to highlight the intersections of war in the Middle East with the history of war photograph

 

exhibit logo - 1968

 

Mar. 27-July 31, “1968: Student Activism at Penn State and Beyond” exhibit, Highlighting archival documents, photographs, and books from The Eberly Family Special Collections, this exhibit ties into a College of the Liberal Arts project titled Moments of Change: Remembering ‘68. Learn more about this project at 1968.psu.edu. Barbara Hackman Atrium, Pattee Library.

Thursdays in July and Aug. 2: Pop Up library and Summer Fling with a Book events. Visit Pollock Commons for a unique collection of books every week, as well as wrapped “mystery” books for checkout. 5-7 p.m., Pollock Commons, University Park campus.
Friday, July 6: An Evening of Literary Reading. In collaboration with Webster’s Bookstore and Café, the Woskob Family Gallery will host an evening of literary readings and refreshments. Nicole Miyashiro will present two new ekphrastic poems based on Diane Samuel’s piece, “Autobiography of Alice B. Toklas/Testimony Against Gertrude Stein,” on view in the exhibition. 7 p.m. at Websters Bookstore and Cafe, 133 E. Beaver Ave., State College.
Wednesday, July 11: Travel Research Awards Brown Bag Talks. “The Increased Divisiveness in Staffing the Federal Circuit Courts, 1891 to 2018,” a PhD dissertation by Matthew Carr, which seeks to explain the increased acrimony and partisanship surrounding the nomination and confirmation process of federal circuit court judges. Noon-1 p.m. in Mann Assembly Room, 103 Paterno Library, University Park campus.
Wednesday, July 11: Docunight: Iran via Documentaries. Documentary films about or filmed in or around Iran, or made by Iranian filmmakers. All films have English subtitles and are free and open to the public. Every first Wednesday of the month at 7 p.m., Foster Auditorium.
Thursday, July 12: 2018 Lee Bennett Hopkins Award event. Join winner Nikki Grimes, who will receive her award and read from her award-winning book, One Last Word: Wisdom from the Harlem Renaissance. 2:30-3:30 p.m., Downsbrough Community Room at Schlow Centre Region Library, 211 S. Allen Street, State College.
Wednesday, Aug. 10: Travel Research Awards Brown Bag Talks. “Borrowed Grandeur and Affected Grace: Crafting a Cosmopolitan Elite through Dance Instruction in the Eighteenth Century Atlantic World,” a discussion with Matthew Shifflett, Mary Ann O’Brian Malkin Research Travel Award winner, on his research project. Noon-1 p.m. in Mann Assembly Room, 103 Paterno Library, University Park campus.
Wednesday, Aug. 30: Travel Research Awards Brown Bag Talks. A discussion with Josuha Rapp, Albert M. Petska Eighth Air Force Archives Research Travel Award winner, that examines how Eighth Air Force active duty and veteran members  internalized or rejected official higher headquarter doctrine, policy, and propaganda. Noon-1 p.m. in Mann Assembly Room, 103 Paterno Library, University Park campus.
Please submit event information — and all Library News submissions — to Public Relations and Marketing via the Library News submission form. *Please note: The content submissions process may be changing soon; please stay tuned for updates.*

Tech Tip: How do I share my Calendar in Outlook?

By: Ryan Johnson

At the top of the screen, select Share, and choose the calendar you want to share.

"share this calendar" screen shot

Enter the name or email address of the person with whom you want to share your calendar in the Send a sharing invitation in email box.

Choose how much information you want this person to see:

  • Can view when I’m busy lets the person see when you are busy but does not include details such as the event location.
  • Can view titles and locations lets the person see when you are busy as well as the title and location of events.
  • Can view all details lets the person see all the details of your events.
  • Can edit lets the person see all details of your events and edit your calendar (only available when sharing with people in your organization).

Select Share. If you decide not to share your calendar right now, select Remove.

Your default sharing options for others at Penn State are in the My Organization drop-down menu at the top.

For more information on Calendar sharing, read the Microsoft article here.