Daily Archives: July 9, 2018

Events: July 9

Summer 2018
Academic calendar information for all campuses is available online.

Jan. 16–Aug. 26, “What Big Eyes You Have! Looking at the Wolf in Fairy Tales”exhibition, Eberly Family Special Collections Library Exhibition Room, 104 Paterno Library.

Feb. 18-Aug. 13, “Depth of Field” exhibit, Diversity Studies Room, 203 Pattee Library, seeks to highlight the intersections of war in the Middle East with the history of war photograph

Mar. 27-July 31, “1968: Student Activism at Penn State and Beyond” exhibit, Highlighting archival documents, photographs, and books from The Eberly Family Special Collections, this exhibit ties into a College of the Liberal Arts project titled Moments of Change: Remembering ‘68. Learn more about this project at 1968.psu.edu. Barbara Hackman Atrium, Pattee Library.

Thursdays in July and Aug. 2: Pop Up library and Summer Fling with a Book events. Visit Pollock Commons for a unique collection of books every week, as well as wrapped “mystery” books for checkout. 5-7 p.m., Pollock Commons, University Park campus.

Friday, July 6: An Evening of Literary Reading. In collaboration with Webster’s Bookstore and Café, the Woskob Family Gallery will host an evening of literary readings and refreshments. Nicole Miyashiro will present two new ekphrastic poems based on Diane Samuel’s piece, “Autobiography of Alice B. Toklas/Testimony Against Gertrude Stein,” on view in the exhibition. 7 p.m. at Websters Bookstore and Cafe, 133 E. Beaver Ave., State College.

Wednesday, July 11: Travel Research Awards Brown Bag Talks. “The Increased Divisiveness in Staffing the Federal Circuit Courts, 1891 to 2018,” a PhD dissertation by Matthew Carr, which seeks to explain the increased acrimony and partisanship surrounding the nomination and confirmation process of federal circuit court judges. Noon-1 p.m. in Mann Assembly Room, 103 Paterno Library, University Park campus.

Wednesday, July 11: Docunight: Iran via Documentaries. Documentary films about or filmed in or around Iran, or made by Iranian filmmakers. All films have English subtitles and are free and open to the public. Every first Wednesday of the month at 7 p.m., Foster Auditorium.

Thursday, July 12: 2018 Lee Bennett Hopkins Award event. Join winner Nikki Grimes, who will receive her award and read from her award-winning book, One Last Word: Wisdom from the Harlem Renaissance. 2:30-3:30 p.m., Downsbrough Community Room at Schlow Centre Region Library, 211 S. Allen Street, State College.

Wednesday, Aug. 10: Travel Research Awards Brown Bag Talks. “Borrowed Grandeur and Affected Grace: Crafting a Cosmopolitan Elite through Dance Instruction in the Eighteenth Century Atlantic World,” a discussion with Matthew Shifflett, Mary Ann O’Brian Malkin Research Travel Award winner, on his research project. Noon-1 p.m. in Mann Assembly Room, 103 Paterno Library, University Park campus.

Wednesday, Aug. 30: Travel Research Awards Brown Bag Talks. A discussion with Josuha Rapp, Albert M. Petska Eighth Air Force Archives Research Travel Award winner, that examines how Eighth Air Force active duty and veteran members internalized or rejected official higher headquarter doctrine, policy, and propaganda. Noon-1 p.m. in Mann Assembly Room, 103 Paterno Library, University Park campus.

Please submit event information — and all Library News submissions — to Public Relations and Marketing via the Library News submission form. *Please note: The content submissions process may be changing soon; please stay tuned for updates.*

Tech Tip: How do I share my Calendar in Outlook?

By: Ryan Johnson

At the top of the screen, select Share, and choose the calendar you want to share.

Enter the name or email address of the person with whom you want to share your calendar in the Send a sharing invitation in email box.

Choose how much information you want this person to see:

Can view when I’m busy lets the person see when you are busy but does not include details such as the event location.
Can view titles and locations lets the person see when you are busy as well as the title and location of events.
Can view all details lets the person see all the details of your events.
Can edit lets the person see all details of your events and edit your calendar (only available when sharing with people in your organization).

Select Share. If you decide not to share your calendar right now, select Remove.

Your default sharing options for others at Penn State are in the My Organization drop-down menu at the top.

For more information on Calendar sharing, read the Microsoft article here.

Special Collections at Arts Fest

By: Julie Porterfield

The Special Collections Library’s Instruction & Outreach Team will serve as hosts at the Penn State Art of Innovation booth at the Central Pennsylvania Festival of the Arts, from 3-5 p.m. on Thursday, July 12.

Their presentation will feature collections material that documents the student experience at Penn State during the 1960s, including archival video footage of registration at Rec Hall.

Stop by the booth to say hi and show your support!

Customer Service Tip of the Week: Anticipate the next question

By: Jeff Toister (submitted by Carmen Gass)

A great way to provide outstanding service via email is to anticipate the next question and answer that one too. This saves a lot of back and forth and helps the customer feel good about
the resolution.

For example, a customer might email to ask if you have a particular item in stock. A good customer service professional would reply quickly with the answer.

A great customer service professional would reply quickly with the answer along with ordering information (such as a phone number or website) if the product is in stock or suggested alternatives if the product is not in stock.