Daily Archives: October 1, 2018

Kaltura and Instructional Video

By: Amanda Clossen

As was described in last week’s library news blog post, Kaltura is now available to the Penn State community. This article will highlight a few specific features provided by Kaltura that can support instructional video production in the Libraries.

Storage and Hosting:
Kaltura allows for video to be uploaded and shared from the Kaltura MediaSpace. In practical terms, this can serve as an alternative to YouTube hosting for instructional video. Kaltura provides an ad-free and autoplay-free environment, and avoids issues such as unwanted commenting. Channels can also be created within Kaltura’s MediaSpace in order to create video
collections. While the libraries’ current instructional video is hosted on YouTube, we are ssessing the benefits of a full transition to Kaltura.

Automatic Captioning:
Kaltura provides automatic captioning for videos uploaded in the MediaSpace. Captions must be requested, and will arrive after a brief period of time, depending on the length of the video. These captions are in general more accurate than YouTube alternatives, however, they are still not perfect and require editing in order to create accessible video.

Canvas Integration:
Using the starburst button in the Canvas text editor, video can be added seamlessly from your MediaSpace into a Canvas course. Using the same button, Kaltura’s screen capture tool,
CaptureSpace allows you to create on-the-spot screencasts. These videos can be overlaid with quizzes, allowing for an in-depth embedded librarian experience.

Kaltura training is available through the University, as well as in upcoming Libraries’ training opportunities with Ryan Johnson. Additionally, if you are exploring creating instructional video, and are considering Kaltura, please contact Amanda Clossen at asc17@psu.edu.

Tech Tip: Adobe Connect being replaced by Zoom and Kaltura

By: Ryan Johnson

As discussed in last week’s Tech Tip, Zoom and Kaltura will be replacing Adobe Connect at Penn State. Adobe Connect will be fully retired by May 17, 2019. Read below for some common Questions/Answers about the transition.

Q: How long will I be able to use Adobe Connect to host meetings?

A: You will be able to host meetings using Adobe Connect until December 17, 2018. At that time, Adobe Connect will move to “read-only” status, which means recordings can still be linked to, but new recordings cannot be created and meetings cannot be hosted.

Q: How long will I have access to my existing recordings in Adobe Connect?

A: Even though you will not be able to host new meetings or create new recordings, you will have access to your existing Adobe Connect recordings until May 17, 2019.

Q: How are Kaltura and Zoom different from Adobe Connect?

A: While Adobe Connect shares certain web conferencing and media management features with both Zoom and Kaltura, Kaltura provides richer media management tools, a more robust integration with Canvas, and an integration with Zoom that automates media management workflows by automatically publishing Zoom cloud recordings directly to your private media repository in Kaltura.

Q: What will happen to my Adobe Connect recordings?

A: Media including training videos and lectures will be copied from Adobe Connect to Kaltura by Penn State Enterprise Information Technology during fall semester 2018. This means that all your existing Adobe Connect content will be available to you on your My Media page in Kaltura when the content is copied over.

Q: What will the migration process look like?

A: Although Kaltura will be available as of Aug. 20, 2018, users will still be able to live-stream, record videos, access recorded videos, and host meetings with Adobe Connect. Full access to Adobe Connect will continue through Dec. 16, 2018. Users will still be able to access Adobe Connect recordings in a “read-only” mode from Dec. 17 until May 16, 2019, but will not be able to create new content, host meetings, or record live streams with Adobe Connect in that span. All access to Adobe Connect will end on May 17.

Q: Where can I pose questions and/or concerns about the change?

A: Members of the Kaltura implementation team will be offering three, one-hour long, face-to-face and Zoom town hall sessions in late September and early October for members of the University community who want to learn more about the transition, ask questions, or voice concerns about it. A representative for Kaltura will also be in attendance. Further details on these sessions and information on how to register and submit questions in advance will be forthcoming.

Customer service tip of the week: The extra mile isn’t about effort

By: Jeff Toister (submitted by Carmen Gass)

Many people mistakenly think that going the extra mile for a customer is all about effort. It’s not. Effort is not nearly as important as perception.

** Customers define the extra mile**
————————————————————
Your level of effort does not necessarily match the quality of service you provide. That’s because your customer, not you, decides whether your service is good, poor, or outstanding.
Sometimes, you’ll give every ounce of effort you have and but the customer is still unhappy. Other times, you’ll barely lift a finger and your customer is ecstatic.

Here’s a simple way to ensure you are truly going the extra mile:
1. Learn your customer’s expectations
2. Find ways to exceed their expectations
3. Repeat

Events: October 1

Fall 2018
Academic calendar information for all campuses is available online.

Sept. 5-Feb. 11, Exhibit: “Into the Woods: Nature in Your Library” Diversity Studies Room, 203 Pattee Library, Explore the Eastern Forest, its wildlife and botanical wealth. Libraries’ resources, services, unique collections and course materials will guide you on the trails of nature education and exploration. Discover local environmental programs. Be inspired by the instrumental work of women conservationists. Check out the related books, maps, movies and more, and get … Into the Woods.

Sept. 10-Jan. 13, 2019, Exhibit: “A Full Course: Encounters with Food” Eberly Family Special Collections Library, 102 Paterno Library, and Sidewater Commons, first floor Pattee Library. To survive and thrive, we must all consume food every day; eating is, therefore, one of the few universal human experiences. The exhibition will consider the more contested and continuing questions surrounding food: where does it come from, what and how do we cook and eat, and what role does food play in our collective imaginations? The books, manuscripts, posters, and ephemera on view will offer a feast for the eyes and food for thought!

Wednesday, Oct. 3: Exhibition Tours for Full Course: Encounters with Food. Join exhibit curators for a tour of the latest exhibition in Special Collections and Sidewater Commons. Learn all the delicious details like why Mr. Carrot is actually not so welcoming, which books you could nibble on, and how we know ice cream is manna from heaven. 2-2:30 p.m., beginning in the Special Collections exhibit space. and Friday, October 5, from 10:30-11:00.

Wednesday, Oct. 3: Geospatial Online: Overview of ArcGIS Online. An introduction to ArcGIS Online, a web mapping application which can be used to communicate many spatial research interests across the disciplines. Participants will explore applications created with ArcGIS Online and work with a sample dataset for Centre County, PA to learn the functionality of ArcGIS Online web maps and applications. More information on ArcGIS Online is available on the Maps and Geospatial: ArcGIS Online guide. 3-4 p.m., 13 Pattee Library, University Park.

Wednesday, Oct. 3: Geospatial Analysis: New to ArcGIS Pro. Learn the uses of ArcGIS Pro software, key terminology of ArcGIS Pro and examples of the functionality within the ArcGIS Pro software. Maps and geospatial examples will be provided in an interdisciplinary manner for participants. More information on ArcGIS Pro is available on the Maps and Geospatial: ArcGIS Pro guide. 4-5 p.m., 13 Pattee Library, University Park.

Wednesday, Oct. 3: Docunight: Iran Via Documentaries. On the first Wednesday of every month, featuring a documentary film about, around, or in Iran, or made Iranians. Docunight events are open to everyone, and all films have English subtitles. Co-sponsored by the Iranian Student Association and the University Libraries. 7 p.m. in Foster Auditorium, 102 Paterno Library, University Park.

Friday, Oct. 5: Exhibition Tours for Full Course: Encounters with Food. Join exhibit curators for a tour of the latest exhibition in Special Collections and Sidewater Commons. Learn all the delicious details like why Mr. Carrot is actually not so welcoming, which books you could nibble on, and how we know ice cream is manna from heaven. 10:30-11 p.m., beginning in the Special Collections exhibit space.

Wednesday, Oct. 10: Geospatial Analysis: Using ArcGIS Desktop for location and demographic data. An introduction to using ArcMap software to work with location data and demographic data and working with sample data. Participants are encouraged to consider and/or use their own data based on research, work, and/or teaching interests. This session will demonstrate general processes of working with location-based data, which may require additional instruction and follow-up in specific contexts, geographic regions, and disciplines. Examples of resources and data for this session are on the Maps and Geospatial: Geographic Information Systems (GIS) guide. 3-4 p.m., 211A Pattee Library, University Park.

Wednesday, Oct. 10: Open Source GIS: QGIS. An introduction to using QGIS, an open source GIS software option. Learn more about QGIS from the QGIS website. Participants are encouraged to bring their laptop and if desired have QGIS installed to experience first-hand some of the software’s options for working with geospatial data. More information on QGIS is located on the Maps and Geospatial: Open Source GIS guide, QGIS section. 4-5 p.m., 211A Pattee Library, University Park.

Friday, Oct. 12: Football Friday Library Tour. Enjoy a tour through Preservation Conservation and Digitization with stops and brief demonstrations at different areas. Then learn how to sew a book (or some other PCD activity). Some guest participation. Reserve your spot at sac210@psu.edu or 814-863-7718. Tours meet at the Paterno Library Welcome Desk. 3:30-5 p.m.

Monday, Oct. 29: Ithaka Faculty Survey brown bag on teaching. Rebecca Miller, Library Learning Services head, will present findings related to questions about teaching from the spring 2018 library survey of Penn State faculty. Noon – 1 p.m., Dean’s Conference Room, 510
Paterno Library, University Park.

Wednesday, Nov. 7: Docunight: Iran Via Documentaries. On the first Wednesday of every month, featuring a documentary film about, around, or in Iran, or made Iranians. Docunight events are open to everyone, and all films have English subtitles. Co-sponsored by the Iranian Student Association and the University Libraries. 7 p.m. in Foster Auditorium, 102 Paterno Library, University Park.

Friday, Nov. 9: Football Friday Library Tour. Enjoy a tour through the Donald W. Hamer Center for Maps & Geospatial Information, with hands-on exhibits, interactive presentations and Sanborn Fire Insurance maps. Reserve your spot at sac210@psu.edu or 814-863-7718 Tours meet at the Paterno Library Welcome Desk. 3:30-5 p.m.

Tuesday, Nov. 13: Penn State GIS Day. A one-day seminar for individuals working with GIS, geospatial technologies, remote sensing, maps, and location-based research on campus to foster greater geospatial awareness on campus, within the community, and beyond. 11 a.m.-5 p.m., Foster Auditorium, Paterno Library and Franklin Atrium, Pattee Library, University Park campus.

Friday, Nov. 16: Ithaka Faculty Survey brown bag on data management. Cynthia Vitale, Digital Scholarship and Data Services head, will present on findings related to questions on data management from the spring 2018 library survey of Penn State faculty. Noon – 1 p.m., Dean’s Conference Room, 510 Paterno Library, University Park campus.

Wednesday, Dec. 5: Docunight: Iran Via Documentaries. On the first Wednesday of every month, featuring a documentary film about, around, or in Iran, or made Iranians. Docunight events are open to everyone, and all films have English subtitles. Co-sponsored by the Iranian Student Association and the University Libraries. 7 p.m. in Foster Auditorium, 102 Paterno Library, University Park.

Please submit event information — and all Library News submissions — to Public Relations and Marketing via the Library News submission form. *Please note: The content submissions process may be changing soon; please stay tuned for updates.*

Fall 2018 Academic calendar information for all campuses is available online.

Fall 2018
Academic calendar information for all campuses is available online.