Customer Service Tip: Three lessons from Apple on how to amaze your customers

By: Shep Hyken (submitted by Carmen Gass)

There is a lot we can learn from great companies, big and small. Many books have been written about companies like Disney, Nordstrom, Ritz-Carlton and Apple. And, once we learn how they do it, the key is making it work for our companies. It’s not about just learning, but also about  executing what we learned. Read more:

Three Lessons from Apple on How to Amaze Your Customers