Daily Archives: December 10, 2018

LHR News: Arrivals and Departures

By: Rob Harris

This is a monthly update of full-time employees that have joined or left the University Libraries.

In November we welcomed the following new employees:
Angel Diaz – University Archives
Brett Wilson – Penn State Press
Tatiana Zwerling – I-Tech

We said good-bye to:
Brendan Berthold – Access Services
Angela Caldwell – Harrisburg
Jennifer Hunter – Abington
Lamonica Wiggins – Business

Customer Service Tip: Building rapport with customers (Lydna.com)

By: Carmen Gass

“Want to set yourself up for success each time you interact with a customer? Take steps to establish a genuine, human connection with the person you’re speaking with. In this course, instructor Myra Golden helps customer service reps accomplish this by stepping through how to establish rapport within the first few seconds of a customer service interaction.

The course is available here.

 

Events: December 10

Fall 2018
Academic calendar information for all campuses is available online.

Into the Woods exhibit logo

 

Sept. 5-Feb. 11, Exhibit: “Into the Woods: Nature in Your Library” Diversity Studies Room, 203 Pattee Library, Explore the Eastern Forest, its wildlife and botanical wealth. Libraries’ resources, services, unique collections and course materials will guide you on the trails of nature education and exploration. Discover local environmental programs. Be inspired by the instrumental work of women conservationists. Check out the related books, maps, movies and more, and get … Into the Woods.

 

A Full Course: Encounters with Food exhibit flyer

Sept. 10-Jan. 13, 2019, Exhibit: “A Full Course: Encounters with Food” Eberly Family Special Collections Library, 102 Paterno Library, and Sidewater Commons, first floor Pattee Library. To survive and thrive, we must all consume food every day; eating is, therefore, one of the few universal human experiences. The exhibition will consider the more contested and continuing questions surrounding food: where does it come from, what and how do we cook and eat, and what role does food play in our collective imaginations? The books, manuscripts, posters, and ephemera on view will offer a feast for the eyes and food for thought!

 

Dec, 15-16: Commencement weekend.

Please submit event information — and all Library News submissions — to Public Relations and Marketing via the Library News submission form. *Please note: The content submissions process may be changing soon; please stay tuned for updates.*