Customer Service Tip: The power of tone

By: Greg Zlevor (submitted by Carmen Gass)

People may listen to your words, but they react to your tone. When asked in an interview with Oprah Winfrey about the process of becoming Abraham Lincoln, award-winning actor Daniel Day Lewis thoughtfully replied, “The voice is a deep reflection of character, of who we are—the voice is the fingerprint of the soul.”

Day Lewis intuitively knew how impactful tone can be. He spent months researching, studying, and eventually taking on the persona of Lincoln after much hard work and soul-searching.  Read more here.