Daily Archives: February 4, 2019

Events: February 4

Spring 2019
Academic calendar information for all campuses is available online.

Into the Woods exhibit logo

 

Sept. 5-Feb. 11, Exhibit: “Into the Woods: Nature in Your Library” Diversity Studies Room, 203 Pattee Library, Explore the Eastern Forest, its wildlife and botanical wealth. Libraries’ resources, services, unique collections and course materials will guide you on the trails of nature education and exploration. Discover local environmental programs. Be inspired by the instrumental work of women conservationists. Check out the related books, maps, movies and more, and get … Into the Woods.

promotional poster - Secret Lives of Girls and Women

 

Jan. 28-Sept. 1, 2019, Exhibit: “The Secret Lives of Girls and Women” Eberly Family Special Collections Library, 104 Paterno Library. Through the examination of books, letters, hand-written diaries and other archival materials, The Secret Lives of Girls and Women exposes a wide spectrum of feminine mysteries. The exhibition includes many hidden or concealed aspects of female life found within beauty secrets, secret languages created by women, literary secrets, social taboos and more throughout history.

 

Thursday, Feb. 7-Tuesday, Apr. 2: Spring 2019 Scholarly Communications Workshops. A series of workshops covering topics such as open access, copyright and fair use policies will be offered throughout the spring semester for students, faculty and staff.  Coordinated and led by Ana Enriquez, scholarly communications outreach librarian, all workshops are free and take place either on Zoom or Paterno Library. Varying times in Mann Assembly Room, 103 Paterno Library and via Zoom.

Monday, Feb. 11, Code for Her ++ Workshop. Learn how to build a Google Assistant Action in a free workshop for students, faculty and staff. No experience or Google device necessary, just your laptop. 6-8 p.m., Foster Auditorium, 102 Paterno Library, University Park.

Wednesday, February 13, (All In) Voices. The Libraries’ third annual personal storytelling event featuring open discussions and Q&As with individuals who will tell their stories to raise awareness and foster diversity and inclusion. Bestseller Panel at 11 a.m. – noon, and autobiographical discussions at 1-5 p.m., Foster Auditorium, 102 Paterno Library and various Pattee and Paterno Library locations, University Park campus.

Monday, Feb. 18, Communicating with International Students & Colleagues: Tips for Understanding Each Other. Practice respectful techniques that improve your ability to understand and be understood.Part of a lunchtime workshop series hosted by English  for Professional Purposes Intercultural Center (EPPIC). Register online HERE or email eppic@psu.edu if you would like to participate via Zoom. 12-1 p.m. at 322 Sackett Building, University Park campus.

Thursday, Feb. 21, Launch your geospatial projects: Foundations and Searching for Geospatial Data.  An overview of geographic information systems (GIS) concepts, geospatial data, geospatial software, and an introduction to geospatial analysis topics relevant for multiple disciplines, with a focus on searching geospatial data resources using library resources and additional data sources. Resources and data for this session at Maps and Geospatial: Geographic Information Systems (GIS) guide. 3-5 p.m., 211A Pattee Library, University Park. No registration is required, open to all Penn State students, staff, faculty and visitors, with remote viewing available online using Zoom.
Wednesday, Mar. 6: Docunight: Iran Via DocumentariesOn the first Wednesday of every month, Docunight features a documentary film about, around, or in Iran, or made Iranians. All events are open to everyone, and all films have English subtitles. Co-sponsored by the Iranian Student Association and the University Libraries. 7 p.m. in Foster Auditorium, 102 Paterno Library, University Park.
Thursday, Mar. 14, Geospatial Online: Overview of ArcGIS Online. An Introduction to ArcGIS Online, a web mapping application which can be used to communicate spatial research interests across the disciplines. Participants will explore applications created with ArGIS Online and work with a sample dataset. More information HERE. 3-5 p.m., 211A Pattee Library, University Park. No registration is required, open to all Penn State students, staff, faculty and visitors, with remote viewing available online using Zoom.

Thursday, Mar. 28, The Charles W. Mann Jr. Lecture in the Book ArtsJesse Ryan Erickson, Coordinator of Special Collections and Digital Humanities, Associate Professor in the Department of English in the College of Arts and Sciences, and Assistant Director of The Interdisciplinary Humanities Research Center at the University of Delaware will offer a lecture titled A Different Kind of Reading: Victorian Popular Afterlives, providing an examination of the works of Victorian author Ouida (1839-1908), and exploring the ways in which racial consciousness affects one’s interaction and engagement with a text through its textual contents and materiality. 4:30-5:30 p.m., Foster Auditorium, 102 Paterno Library, immediately followed by a reception in Mann Assembly Room, 103 Paterno Library.

Wednesday, Apr. 3: Docunight: Iran Via DocumentariesOn the first Wednesday of every month, Docunight features a documentary film about, around, or in Iran, or made Iranians. All events are open to everyone, and all films have English subtitles. Co-sponsored by the Iranian Student Association and the University Libraries. 7 p.m. in Foster Auditorium, 102 Paterno Library, University Park.
Thursday, Apr. 11, Geospatial Analysis: Using GIS Desktop software. An introduction to geospatial processes in ArcGIS ArcMap and ArcPro software. This informational session introduces and utilizes key software terminology, along with examples of the functionality within the software. Maps and geospatial examples will be provided in an interdisciplinary manner. More information HERE. 3-5 p.m., 211A Pattee Library, University Park. No registration is required, open to all Penn State students, staff, faculty and visitors, with remote viewing available online using Zoom.
 
Friday-Sunday, May 3-5: Spring Commencement.

Please submit event information — and all Library News submissions — to Public Relations and Marketing via the Library News submission form. *Please note: The content submissions process may be changing soon; please stay tuned for updates.*

Tech Tip: New Voicemail Feature with Office 365

By: Ryan Johnson

Office 365 logo and telephone picture for tech tip

A new voicemail feature has been integrated with Office 365 that will allow Penn State faculty and staff voicemail users to more easily manage their voicemail messages, save time and share information quicker.

Single Inbox connects faculty and staff voicemail accounts with email inboxes and gives users more options for retrieving, managing and storing their messages for better long-term accessibility and increased productivity.

In addition to the traditional methods of checking and managing, users can now check and manage their voicemail in Outlook. With Single Inbox, they will receive an email each time they receive a new voicemail. The email includes a transcription and an audio recording of the message.

Below are a few notes related to the new Single Inbox feature enhancement:

  • Voicemail messages will appear as an email in Outlook with a transcription of the message in the email body and a recording of the message attached as a .wav file.
  • Users can listen to, rewind and fast-forward these recorded messages using media players on their systems.
  • Messages that are read or deleted in email will be marked as read or deleted within the voicemail system and vice versa.
  • The Message Waiting Indicator light on the user’s VoIP telephone will follow the status of voicemail messages delivered to their email account.
  • Users may still listen to voicemail messages as they normally would on their phones.
  • Because voicemails will exist in Outlook, users can take advantage of Outlook’s organizational features by simply moving voicemail messages into related email folders such as ones for projects, certain co-workers or events.
  • Where it previously wasn’t possible, users will be able to share voicemails received from outside working groups with team members by forwarding the message along like a regular email.
  • Users can leverage Outlook’s calendaring features. Voicemail users will be able to call into their voicemail to hear a list of upcoming meetings and their participants, send a message about a meeting, accept or decline invitations and cancel a meeting they’ve organized.

 

Single Inbox is enabled for all faculty and staff who subscribe to the University’s VoIP voicemail services, however, users will be able to change their preferences for voicemail notifications and how they appear in their email inboxes.

Single Inbox is only available in areas serviced by the University’s Cisco voicemail system and whose users have migrated to Office 365.

To learn more about the Single Inbox feature or to discontinue, resume or modify preferences for voicemail notifications, visit KB0011940 Telephony: Single Inbox – Index of Informational Articles on the Penn State Knowledge Base.

 

Library Instruction Reboot Update

By: Anne Behler

Library Learning Services invites you to follow along with their progress as they work to reboot their instruction program. This week, learn the Reboot backstory from Anne Behler; get to know the Digital Badges team in a post by Torrie Raish; and hear from Dawn Amsberry about the work that the team focused on distinctive populations is gearing up for.

Thank you for following our journey! We welcome your questions at ul-lib-learn-svs@lists.psu.edu

Customer Service Tip: 16 customer service skills that every employee needs

By: Gregory Ciotti (Submitted by Carmen Gass)

There are certain customer service skills that every employee must master if they are forward-facing with customers.

Without them, you run the risk of finding your business in an embarrassing customer service train-wreck, or you’ll simply lose customers as your service continues to let people down.

Luckily, there are a few universal skills that every support member can master that will dramatically improve their conversations with customers. We’ll cover the 16 most-needed skills to master this incredibly important position. Read more here.