By: Sarah Seigle Peatman, Emily Richardson, Eileen
Soisson, Heath Boice-Pardee (submitted by Carmen Gass)
“Providing good customer service to students has become an expectation in today’s higher education environment, yet customer service in higher education is still new and few are
certain how to do it well, or what the term means when placed in the context of students, faculty, and staff.
To learn more about how colleges and universities are adapting the concept of service competencies to this sector, and to gather practical advice for how units and departments can navigate this shift in mindset, we turned to three acknowledged experts on customer service in higher education: read more here.