Customer Service Tip: Customer service in libraries—meeting evolving needs

By: WebJunction (submitted by Carmen Gass)

Customer service is one of the most consistently popular topics on WebJunction. From attendees at live webinars to users of the content in our Course Catalog, it is clear that
customer service is on the minds of library staff. The interest extends beyond how to provide quality service to patrons, to experiencing societal changes and seeking to address new
challenges that staff encounter when working. Read more here.