Customer Service Tip: Predictive customer support

By: Shep Hyken (submitted by Carmen Gass)

In the old days – and even in modern times – if a customer wanted help or support, they picked up the phone and called for help. A (hopefully) friendly and competent customer service professional, also known as an agent or representative, would answer the question or resolve the problem.

Today there are many ways to connect with a company. There’s the traditional phone call, email, messaging, instant chat, social channels like Twitter and Facebook, and many more. But
there’s one mode of communication and customer support that hasn’t been talked about much. Read more here.