By: Shep Hyken (submitted by Carmen Gass)
There’s often a disconnect between organization leaders and customers. Leaders live in a customer-free zone where they don’t interact with customers on a daily basis and
therefore don’t know what customers most desire. Read more here.
By: Ryan Johnson
Penn State Information Technology made changes to its secure wireless networks “psu” and “eduroam” in May, and wireless users returning to campus who haven’t updated their settings since will need to do so in order to connect.
Apple, Windows, and Linux users who manage their own devices or manage others’ devices must download the update from wireless.psu.edu/update which includes device-specific
instructions to complete the process.
Note: All Libraries Machines have been updated.
Android devices do not require an update and Penn State’s visitor network will not be affected.
Jan. 28-Sept. 1, 2019, Exhibit: “The Secret Lives of Girls and Women” Eberly Family Special Collections Library, 104 Paterno Library. Through the examination of books, letters, hand-written diaries and other archival materials, The Secret Lives of Girls and Women exposes a wide spectrum of feminine mysteries. The exhibition includes many hidden or concealed aspects of female life found within beauty secrets, secret languages created by women, literary secrets, social taboos and more throughout history. On display during Special Collections Library hours.
Mar. 11-Sept. 26, 2019, Exhibit: “The Future is Now.” Diversity Studies Room, 203 Pattee Library. Highlights from current and forthcoming equipment and assistance available to support students’ academic success from the Libraries’ Media and Technology Support Services and Adaptive Technology and Services departments.
Please submit event information — and all Library News submissions — to Public Relations and Marketing via its Staff Site request form and selecting the “Library News blog article” button.
By: Ana Enriquez
This fall’s scholarly communications and copyright workshop slate will include in-person workshops at Penn State Behrend, Penn State Scranton, and Penn State Harrisburg, as well as a full set of Zoom workshops, including our popular trainings on complying with public access policies from federal agencies. There are specialized workshops for thesis and dissertation writers, instructional designers, and scholarly authors.
To register, please follow the links below or contact Ana Enriquez at enriquez@psu.edu.
Penn State encourages qualified persons with disabilities to participate in its programs and activities. If you anticipate needing any type of accommodation or have questions about the physical access provided, please contact Ana Enriquez at 814-865-1758 or enriquez@psu.edu in advance of your participation or visit.
Sept. 12 at the John M. Lilley Library, Penn State Behrend
Sept. 18 at Penn State Scranton (in Dawson 110)
Oct. 8 at Penn State Harrisburg
University Libraries’ faculty, staff and Libraries Partners, please join us this Thursday, Aug. 22 at 1-4 p.m. for an open house in the Collaboration Commons and Central Atrium!
Gather with your colleagues for snacks, photo booth fun and live music! We hope you will spend some time exploring these exciting new spaces….
By: Tara LaLonde
Maps and GIS Assistant Project Display
A selection of related collection items
By: Ali Zawoyski
Dear Colleagues,
Plan to join us Tuesday August 27th at 11am in Foster Auditorium or at the MediaSite link below to learn what’s new for this year’s Open House!
Watch online HERE.
This year’s event will be held on Wednesday and Thursday, Sept 11 and 12, and we are looking for some friendly faces to help guide more than 3000+ guests through this fun and educational
extravaganza!
Not signed up yet? Volunteer opportunities are still available, click HERE to see how you can help our biggest outreach event of the year:
Please note that hours spent helping with Open House are considered hours worked for our non-exempt employees, and count toward total hours worked during the workweek. Your total hours should not exceed 40 in a week. If it appears that volunteering for Open House will result in you working more than 40 hours, please talk to your supervisor or Libraries Human Resources.
Thank you for making this great event possible!
Ali & The Open House Committee
By: Joanie Hales (submitted by Carmen Gass)
You’ve probably spent some statistically significant portion of your life on the phone. You know how to pick up the phone, basic phone manners, and how to hang up. We’re all, most likely, perfectly capable of picking up a phone and talking into it… Read more here.
By: Ryan Johnson
On Aug. 16, Penn State Information Technology upgraded all Lynda.com accounts to LinkedIn Learning. Lynda.com links will work differently in LinkedIn Learning depending on how you shared the course, videos, or playlists.
In order for your old links to work, you will need to replace the old link with this new one in any course materials or correspondence.
In order for embedded videos to work after the upgrade , you must replace the embed code with code from LinkedIn Learning. After the upgrade, simply log in to LinkedIn Learning then click ‘share’ to copy the highlighted code and paste it over the existing Lynda.com code.
Jan. 28-Sept. 1, 2019, Exhibit: “The Secret Lives of Girls and Women” Eberly Family Special Collections Library, 104 Paterno Library. Through the examination of books, letters, hand-written diaries and other archival materials, The Secret Lives of Girls and Women exposes a wide spectrum of feminine mysteries. The exhibition includes many hidden or concealed aspects of female life found within beauty secrets, secret languages created by women, literary secrets, social taboos and more throughout history. On display during Special Collections Library hours.
Mar. 11-Sept. 26, 2019, Exhibit: “The Future is Now.” Diversity Studies Room, 203 Pattee Library. Highlights from current and forthcoming equipment and assistance available to support students’ academic success from the Libraries’ Media and Technology Support Services and Adaptive Technology and Services departments.
Please submit event information — and all Library News submissions — to Public Relations and Marketing via its Staff Site request form and selecting the “Library News blog article” button.
University Libraries’ faculty and staff, please join us from 1-4 p.m. on Aug 22 to explore Pattee Library’s newest spaces and features before they open to the public!
By: Victoria Raish
Hello Library Colleagues,
Please save the date, Nov. 4, 2019, if you are interested in attending the inaugural Online Learning Summit. This half day event from 11 AM to 3:30 PM will feature presentations from speakers both within and external to the library. We will get to hear about topics related to online learning, Penn State 2025, and instructional design. In addition, we will get to hear about
innovative approaches our colleagues have taken to online learning instruction and engagement. I am planning this event in collaboration with Kat Phillips, Emily Mross, Rachel Perry, and with the support of the instruction COP.
If you are interested in attending this summit, I would appreciate you filling out this interest form.
Thanks in advance!
Torrie
By: Ali Zawoyski
Dear Colleagues,
Plan to join us Tuesday August 27th at 11am in Foster Auditorium or at the MediaSite link below to learn what’s new for this year’s Open House!
Watch online HERE.
This year’s event will be held on Wednesday and Thursday, Sept 11 and 12, and we are looking for some friendly faces to help guide more than 3000+ guests through this fun and educational
extravaganza!
Not signed up yet? Volunteer opportunities are still available, click HERE to see how you can help our biggest outreach event of the year:
Please note that hours spent helping with Open House are considered hours worked for our non-exempt employees, and count toward total hours worked during the workweek. Your total hours should not exceed 40 in a week. If it appears that volunteering for Open House will result in you working more than 40 hours, please talk to your supervisor or Libraries Human Resources.
Thank you for making this great event possible!
Ali & The Open House Committee
By: Jeff Toister (submitted by Carmen Gass)
Why is follow-up important in customer service?
The benefits of following up with customers include confirming problems are resolved, preventing future issues, and building stronger relationships. Companies often gain far more customer feedback when they follow up after a service interaction. Read more here.
By: Ryan Johnson
Microsoft Teams recently changed the default view for your teams to a grid view. You can change your view by clicking on three dots next to “Join or Create a team”.
Note: this option can appear in the bottom left or top right of the Teams application based on your view.
Click on Switch View and a new window will appear:
Select Grid or List to change your view.
Jan. 28-Sept. 1, 2019, Exhibit: “The Secret Lives of Girls and Women” Eberly Family Special Collections Library, 104 Paterno Library. Through the examination of books, letters, hand-written diaries and other archival materials, The Secret Lives of Girls and Women exposes a wide spectrum of feminine mysteries. The exhibition includes many hidden or concealed aspects of female life found within beauty secrets, secret languages created by women, literary secrets, social taboos and more throughout history. On display during Special Collections Library hours.
Mar. 11-Sept. 26, 2019, Exhibit: “The Future is Now.” Diversity Studies Room, 203 Pattee Library. Highlights from current and forthcoming equipment and assistance available to support students’ academic success from the Libraries’ Media and Technology Support Services and Adaptive Technology and Services departments.
Please submit event information — and all Library News submissions — to Public Relations and Marketing via its Staff Site request form and selecting the “Library News blog article” button.
By: Jeff Toister (submitted by Carmen Gass)
Many years ago, I managed a customer service team for a catalog company that sold imported items from Eastern Europe, including antiques. The antiques were often unique and were slightly different than the pictures on our website or in our catalog.
Russian samovars were a particular challenge. These are highly decorated tea urns that come in a wide variety of shapes and sizes. A quick look at the ebay page – for samovars can illustrate the variety.
This created an expectation management problem for my team. Read more here.
By: Ryan Johnson
Gmail’s Smart Reply feature can be pretty handy for short responses, saving you a little bit of time and effort. The web version of Outlook has had a similar feature since last summer, called Suggested Replies, but it hasn’t officially been available in the Android app — until now.
If you head to the Account Info screen in the app (Settings > tap on your email address) you’ll see the “Suggested replies” toggle (it may already be turned on). This new feature will only show up for certain emails, though, presumably those that Outlook deems to be conversational rather automated.
If the response is selected, you’ll have the chance to edit your response before its sent.
Note: This feature is not currently available for iOS users