Daily Archives: August 12, 2019

Save the Date — Online Learning Summit Nov. 4

By: Victoria Raish

Hello Library Colleagues,

Please save the date, Nov. 4, 2019, if you are interested in attending the inaugural Online Learning Summit. This half day event from 11 AM to 3:30 PM will feature presentations from speakers both within and external to the library. We will get to hear about topics related to online learning, Penn State 2025, and instructional design. In addition, we will get to hear about
innovative approaches our colleagues have taken to online learning instruction and engagement. I am planning this event in collaboration with Kat Phillips, Emily Mross, Rachel Perry, and with the support of the instruction COP.

If you are interested in attending this summit, I would appreciate you filling out this interest form.

Thanks in advance!
Torrie

Save the Date: Open House volunteer training Tuesday, Aug. 27

By: Ali Zawoyski

Dear Colleagues,

Plan to join us Tuesday August 27th at 11am in Foster Auditorium or at the MediaSite link below to learn what’s new for this year’s Open House!

Watch online HERE.

This year’s event will be held on Wednesday and Thursday, Sept 11 and 12, and we are looking for some friendly faces to help guide more than 3000+ guests through this fun and educational
extravaganza!

Not signed up yet? Volunteer opportunities are still available, click HERE to see how you can help our biggest outreach event of the year:

Please note that hours spent helping with Open House are considered hours worked for our non-exempt employees, and count toward total hours worked during the workweek. Your total hours should not exceed 40 in a week. If it appears that volunteering for Open House will result in you working more than 40 hours, please talk to your supervisor or Libraries Human Resources.

Thank you for making this great event possible!
Ali & The Open House Committee

Customer Service Tip: How to follow up with customers like a pro

By: Jeff Toister (submitted by Carmen Gass)

Why is follow-up important in customer service?

The benefits of following up with customers include confirming problems are resolved, preventing future issues, and building stronger relationships. Companies often gain far more customer feedback when they follow up after a service interaction. Read more here.

Tech Tip: Grid vs. List View in Microsoft Teams

By: Ryan Johnson

tech tip screen shot

Microsoft Teams recently changed the default view for your teams to a grid view.  You can change your view by clicking on three dots next to “Join or Create a team”.

Tech tip screen shot

Note: this option can appear in the bottom left or top right of the Teams application based on your view.

Click on Switch View and a new window will appear:

screen shot - tech tip

Select Grid or List to change your view.

Events: Aug. 12

Summer 2019
Academic calendar information for all campuses is available online.

promotional poster - Secret Lives of Girls and Women

Jan. 28-Sept. 1, 2019, Exhibit: “The Secret Lives of Girls and Women” Eberly Family Special Collections Library, 104 Paterno Library. Through the examination of books, letters, hand-written diaries and other archival materials, The Secret Lives of Girls and Women exposes a wide spectrum of feminine mysteries. The exhibition includes many hidden or concealed aspects of female life found within beauty secrets, secret languages created by women, literary secrets, social taboos and more throughout history. On display during Special Collections Library hours.

The Future is Now, exhibit graphic

Mar. 11-Sept. 26, 2019, Exhibit: “The Future is Now.” Diversity Studies Room, 203 Pattee Library. Highlights from current and forthcoming equipment and assistance available to support students’ academic success from the Libraries’ Media and Technology Support Services and Adaptive Technology and Services departments.

Monday, June 3-Tuesday, Aug. 13  Summer Scholarly Communications Workshops. Students, faculty and staff, join Ana Enriquez, scholarly communications outreach librarian, for communications workshops that cover topics such as open access, copyright and fair-use policies.Workshops take place via Zoom and in various locations across Penn State’s campuses. Registration is free but required for all workshops by clicking on the links provided.
Thursday, June 20-Friday, August 23, 2019 Research Travel Awards winning “brown bag” presentations. Seven informal, one-hour lunchtime presentations offered by traveling researchers on a variety of topics, hosted by the Eberly Family Special Collections Library.  All presentations are open to the public and take place in Mann Assembly Room, 103 Paterno Library.
Tuesday, August 13, Public Tour: Secret Lives of Girls and Women. Curated free tours of the Special Collections exhibit “The Secret Lives of Girls and Women” will offer background information and provenance to the books and objects on display, as well discussion about the their meaning and importance. Registration requested. 10-11 a.m., 104 Paterno Library on the University Park Campus.
Monday, August 26, First day of fall 2019 semester.
Wednesday, Sept. 4, US-China College Art Summit. Five panels will discuss the current state of art education at institutions of higher education in the United States and China.The summit promotes the exchange of knowledge, ideas, and experiences of leading art educators from the U.S. and China, through dialogue, group exhibitions, and professional development programs. 9 a.m.-6 p.m. in Foster Auditorium, 102 Paterno Library, University Park.
Wednesday, Sept. 4. Docunight: Iran Via Documentaries.On the first Wednesday of every month, Docunight features a documentary film about, around, or in Iran, or made Iranians. All events are open to everyone, and all films have English subtitles. Co-sponsored by the Iranian Student Association and the University Libraries. 7 p.m. in Foster Auditorium, 102 Paterno Library, University Park.
Wednesday-Thursday, Sept. 11-12, University Libraries Open House. Self-guided tour stops, games, brief presentations and activities for students highlight the Libraries’ services. Faculty and staff are on hand to help students learn more about on-site and online resources available, and answer questions about the Libraries. 9 a.m.-5 p.m., at libraries locations throughout the University Park campus.
Tuesday, Nov. 12, Penn State GIS Day. Open to faculty, staff, students, and the public, Penn State GIS Day offers events aimed to create geospatial awareness of geospatial technologies across disciplines, and serve as a way to connect with others who are using geospatial technologies. Visit Penn State GIS Day for information and schedule of events.

Please submit event information — and all Library News submissions — to Public Relations and Marketing via its Staff Site request form and selecting the “Library News blog article” button.