Daily Archives: September 9, 2019

Save the Date: United Way Book and Craft sales ó Also seeking craft donations

By: Heather†Ross

The United Way Committee is hosting its annual book and craft sales:
Book Sale – Tuesday 10/29 from 11-4pm.
Craft Sale – Tuesday 12/3 from 11-4pm.

We are accepting donations for either sale, so please get crafting!†Please contact Heather Ross if you have items to donate.

From the University Libraries United Way 2019-2020 Committee:
Heather Ross
Donna Dean
Laura DeAntonio
Robert Freeborn
Matthew Mangarella
Kelly Riley

Customer Service Tip: How to use customer service to drive a better customer experience

By: Paul Selby (submitted by Carmen Gass)

Itís not very common for customers to contact customer service when everything is going fine. No, itís at times when something unexpected happens, situations like their order didnít arrive
when anticipated, the product is broken, or instructions arenít clear.

But no matter what the problemĖmajor or minorĖthereís an even bigger issue at hand. The customer didnít want their day disrupted by this problem. Read more here.

 

Tech Tip: How to view what distribution lists (Groups) you belong to

By: Ryan Johnson

With University Library Listservs (ULLís) being retired and Distribution Groups becoming the new way to send emails to groups, how do you know which ones you are a member of or groups you own?

screen shot for tech tip

To view Distribution Lists in Outlook, click on your settings icon and type Distribution Groups in the search box.

outlook settings screen shot for tech tip

Select Distribution Groups.† This will display all groups you are a member of or own.

Arrivals and Departures

By: Robert Harris

In July and August we welcomed the following new full-time employees to the Libraries:

Racine Amos – Resident Librarian
Graeme Bogey – Access Services, Annex
Maddie Caso – Penn State Press
Victor Clark – Records Management
Briana Ezray – Research Informatics and Publishing
Sara Hess – Business Library
Beverly Molnar – PRAM
Cameron Nielsen – Scranton Campus
Michelle Oliver – Dean’s Office
Chase Smith – I-Tech
Leigh Tinik – Assessment
Danica White – Resident Librarian
Emily Zimmerman – DuBois Campus

We said good-bye to:

Ben Blakeslee-Drain
Zoe Chao
Amanda Clossen
Joanna DePolt
Emma Davidson
Hannah Hebert
James Searfoss
LuAnn Shifter
Jessica Showalter
Michael Tribone
Peg Tromm
Len White
Alessia Zanin-Yost

Events: September 9

Fall 2019
Academic calendar information for all campuses is available online.

The Future is Now, exhibit graphic

Mar. 11-Sept. 26, 2019, Exhibit: “The Future is Now.” Diversity Studies Room, 203 Pattee Library. Highlights from current and forthcoming equipment and assistance available to support students’ academic success from the Libraries’ Media and Technology Support Services and Adaptive Technology and Services departments.

Wednesday-Thursday, Sept. 11-12, University Libraries Open House. Self-guided tour stops, games, brief presentations and activities for students highlight the Libraries’ services. Faculty and staff are on hand to help students learn more about on-site and online resources available, and answer questions about the Libraries. 9 a.m.-5 p.m., at libraries locations throughout the University Park campus.
Thursday, Sept. 12-Thursday, Nov. 21, Fall Scholarly Communications Workshops. Featuring in-person workshops at Penn State Behrend, Penn State Scranton, and Penn State Harrisburg, as well as a full roster of Zoom workshops, including our popular trainings on complying with public access policies from federal agencies. Specialized workshops for thesis and dissertation writers, instructional designers, and scholarly authors are included.
Wednesday, Oct. 2. Docunight: Iran Via Documentaries.On the first Wednesday of every month, Docunight features a documentary film about, around, or in Iran, or made Iranians. All events are open to everyone, and all films have English subtitles. Co-sponsored by the Iranian Student Association and the University Libraries. 7 p.m. in Foster Auditorium, 102 Paterno Library, University Park.
Wednesday, Nov. 6. Docunight: Iran Via Documentaries.On the first Wednesday of every month, Docunight features a documentary film about, around, or in Iran, or made Iranians. All events are open to everyone, and all films have English subtitles. Co-sponsored by the Iranian Student Association and the University Libraries. 7 p.m. in Foster Auditorium, 102 Paterno Library, University Park.
Tuesday, Nov. 12, Penn State GIS Day. Open to faculty, staff, students, and the public, Penn State GIS Day offers events aimed to create geospatial awareness of geospatial technologies across disciplines, and serve as a way to connect with others who are using geospatial technologies. Visit Penn State GIS Day for information and schedule of events.

Please submit event information ‚ÄĒ and all Library News submissions ‚ÄĒ to Public Relations and Marketing¬†via¬†its Staff Site request form¬†and selecting the “Library News blog article” button.