Daily Archives: September 16, 2019

Collaboration Commons: Post-construction questions

By: Dace Freivalds 

Judging from the high usage as well as comments on the whiteboards, the Collaboration Commons, Central Atrium and new Terrace have been extremely well received since the day they opened to students on August 22. As with any new construction, a number of questions have come up over the last few weeks. Responses to the questions are below. If you have additional questions, please send them to the Space Steering Committee (ul-space-committee@psu.edu) or attend the next Space Brown Bag from noon-1 p.m.on October 9, 2019 in the Dean’s Conference Room.

Q & A

Why didn’t the Libraries install the fancy Starbucks vending machines or the Smart Market machines like those in Career Services?

Our intent from the beginning was to install the “fancy” Starbucks vending machine. Unfortunately, Dave Gingher, Director of Campus Retail Dining and Campus Catering, has notified us that Starbucks is no longer making that machine due to functional problems.

What other vending machines are going into the Collaboration Commons?

We will install at least one more machine (two if they fit) opposite from the present vending machines. They will offer canned drinks (soda and Starbucks canned products). We expected delivery of the vending machines at the end of last week (week of September2), but they have not yet arrived. We will continue to reach out to Housing and Food Services for updates on this.

Will there be bathroom signs?

Yes, signs are coming that will make it easier to locate the restrooms in the Collaboration Commons.

Why didn’t they put a door release (power-assist) button inside the bathrooms like there is outside them?

This is how the previous bathrooms were set up. Alexander Construction will explore the cost of adding an internal, power-assist door release button. The bathrooms in the Knowledge Commons have both internal and external power-assist, door release buttons.

There seems to be poor ventilation in the bathrooms.

Alexander Construction evaluated the ventilation system and it has improved.

I’m concerned with the metal ramp near the bathrooms; somebody might trip.

Usually the ramp would be covered with carpet as it is in other parts of the building. With this being a tiled area, the ramp is exposed. Alexander Construction is exploring alternatives, and the ramps have been modified.

It seems strange that the automatic door at the West Pattee entrance is not the one that is closest to the door release button. Why is that?

We can’t make the door that is closest to the door release button be the automatic door since you would be hit by the door as it opens (if you haven’t moved away from the door release button in time). The automatic door is labeled so users are aware of which door will open. The closer speed of the door has been modified, and it will close within 15 seconds.

Can it be cooler in the Collaboration Commons on Mondays? It seems warm, especially in the Group Study Rooms.

Campus policy is to reduce the temperature in buildings over weekends as an energy saving measure. The set points are established by the Office of the Physical Plant (OPP), and the design and building are set to those standards.

Shouldn’t there be a railing on the first landing in the Atrium?

This landing was designed as an additional seating area. Students are able to sit on the platform as well as on the chairs in this area.

The pads on the chairs in the Atrium stick to the floor. Are these being replaced?

The pads are temporary until more permanent ones come from the furniture company. They were installed to lessen the noise of moving the chairs across the tile floor.

How do students reserve a group study room in the Collaboration Commons?

Students will use the same online reservation system, LibCal, as they have been using for other group study room reservations.. The group study rooms are numbered starting with a zero (W024, W025, etc.). They are also labeled as Collaboration Commons.

How will we reserve the Multi-Purpose Meeting Room?

Libraries faculty and staff will be able to reserve the Multi-Purpose meeting room via 25Live. We are in the process of finalizing the policy for the room’s use; once that is completed, the room will be added to 25Live.

Can the door to the vending machines opposite of Maps be removed? Or, be made easier for someone in a wheelchair?

The doors are rated and need to be in place to establish the appropriate fire separation between spaces. A request can be submitted for the installation of a door operator. Once submitted it will go to Disability Services for consideration for funding.

Will there be any more Space Brown Bags so that we can continue to get information about space initiatives?

Yes. Space Brown bags are scheduled for 2019: Oct. 9, Nov. 6, Dec. 11 and 2020: Jan. 8, Feb. 5, Mar. 4, Apr.8. All Space brown Bags will be in the Dean’s Conference Room (510A Paterno) from noon – 1 p.m.

Penn State University Libraries again ranked among top research libraries in North America

By: Steve Borrelli

Penn State’s University Libraries again have been recognized among the top research university libraries in North America, according to the recently released 2017-18 Association of Research Libraries (ARL) Library Investment Index Rankings. Among the top ten are Harvard, Yale, Toronto, Columbia, Michigan, New York University, Princeton, UC Berkeley, UCLA, and Penn State.

The Investment Index ranking is based on the four variables of total library expenditures, salaries and wages of professional staff, total library materials expenditures and the number of
professional plus support staff employees.

Student Employee Display Space in Engineering Library (325 Hammond)

By: Makenzie Coduti

New to the Engineering Library is a rotating display of student employee exhibits on topics related to University Libraries services and resources. The displays will allow us to utilize our
library space as best as possible with material that is relevant to patrons. We want to engage our student employees and our patrons in a creative way. The main goals of the rotating display
are to provide more information about University Libraries’ services, highlight the Engineering Library’s collection and services, and to highlight our students’ interests and research.

ILL Display

We converted two columns of shelving near the entrance of the library into a display space. There is room for two large posters. Currently, only one display shelf is being used for props, but varying numbers of display shelving can be added or removed depending on the needs of each display. We are lighting the display with dimmable LED lights, attached magnetically under
the top shelf. However, we are open to changing the lighting depending on the need of the display. The converted display space is incredibly malleable, but still looks and feels integrated
with the rest of the space. The display space also includes room for a small author biography. We want to give student employees a space to tell what they do at the library, what they study, why they chose their display topic, etc.

Our first display, “Get to Know: Interlibrary Loan (ILL)”, was created by former student employee and current Library Assistant, Makenzie Coduti. Often, patrons, especially engineering students, are not aware Interlibrary Loan is available. Makenzie used Interlibrary Loan frequently as an
undergraduate at Penn State and wanted to raise awareness of this service. The display posters explain the basic contours of ILL, and the hope is patrons will ask for more information at the
service desk after looking at the posters. Additionally, there are dummy book props with fake ILL bands on them. Makenzie duplicated the basic layout of the stickers and included important notices on them, such as do not remove the yellow/pink bands, the difference between yellow and pink bands, where condition notes are located, etc. We have already received questions on Interlibrary Loan from patrons who have looked at the display, and hope to continue to engage patrons with future displays.

Fall 2019 Maps and Geospatial Sessions

By Tara LaLonde
Open to students, faculty, staff, and community to learn more about maps and geospatial information relevant to projects, research, and teaching activities. Sessions are offered both in person and via Zoom. Please share with those interested.
Geospatial Online: Overview of ArcGIS Online
Thursday, September 26, 3-5pm, 211A Pattee Library and via Zoom (https://psu.zoom.us/j/802227975)
An introduction to ArcGIS Online, a web mapping application which can be used to communicate many spatial research interests across the disciplines. Participants will explore applications created with ArcGIS Online and work with a sample dataset. Come learn about additional products of the Esri Geospatial Cloud authorized through your ArcGIS Online account. More information on ArcGIS Online is available on the Maps and Geospatial: ArcGIS Online guide.
Launch your geospatial projects: Foundations and Searching for Geospatial Data
Thursday, October 3, 3-5pm, 211A Pattee Library and via Zoom (https://psu.zoom.us/j/802227975)
This session will provide an overview of geographic information systems (GIS) concepts, geospatial data, geospatial software, and an introduction to geospatial analysis topics relevant for multiple disciplines. In addition, this session will focus on searching geospatial data resources using library resources and additional data sources. Examples of resources and data for this session are on the Maps and Geospatial: Geographic Information Systems (GIS) guide
Geospatial Analysis: ArcMap and ArcGIS Pro
Thursday, October 10, 3-5pm, 211A Pattee Library and via Zoom (https://psu.zoom.us/j/802227975)
This session will highlight the use of introductory geospatial processes in ArcGIS ArcMap and ArcPro software.This informational session introduces and utilizes key software terminology, along with examples of the functionality within the software. Maps and geospatial examples will be provided in an interdisciplinary manner for participants. More information is available on the Maps and Geospatial: ArcGIS Pro guide and the Maps and Geospatial: Geographic Information Systems (GIS) guide.

Customer Service Tip: Is customer service really like peanut butter?

By: Erica Mancuso (submitted by Carmen Gass)

Customer Experience (CX) is like the PB&J sandwich, where a perfect harmony of all the ingredients creates an enjoyable result. Customer Experience is the sum of all the interactions a
customer has with your company. It includes the entire journey, starting with the way customers initially hear about your product, through purchase and on-boarding, first use, billing and payment, ongoing engagement, the renewal process, and of course, the support from your company along the way. Customer experience is subjective; it focuses on the emotions and perceptions a customer develops about your company.

Customer Service (CS), on the other hand, is like the peanut butter – a critical ingredient that impacts the overall result. Read more here

Tech Tip: Update on library communication tools and listservs

By: Ryan Johnson

The University Library Listserv application has been retired.  In its place, new Distribution lists, Office 365 Groups and User Managed Groups(UMG)  have been setup.  Below are how these new email lists will be managed:

Department/Unit/Library listservs (e.g., ul-Abington; UL-Lending; UL-Business-Office, etc.)
We are taking advantage of work that we do every day to maintain Enterprise Active Directory as part of providing network access to library employees (adding/modifying/deleting users from security groups by work area).  Penn State listservs can be populated with members through these same groups.  This means that with no additional work, we get both network security and up to date listservs for all work units in the library.

All non-student employees will automatically be part of these lists.  Student employees – a list of all student part time employees is maintained in AD to allow network access to this group of employees and is also used to populate a listserv.

To see what lists are maintained by EAD, please click on the following page.

UL-University-Park; UL-CCL; UL-ULIBS
Penn State Listserv will build these three aggregate lists automatically from members of the Department/Unit/Library listservs mentioned above.

All-Faculty, UP-Faculty, CCL-Faculty, All Staff, UP Staff, CCL Staff, UL-Campus Heads, UL-FT-Supervisors, UL-PT-Supervisors, UL-PT-All
These lists cannot be derived from Enterprise Active Directory but will be maintained centrally through information provided on the Computer Access and Employee Directory Information: Add or Modify Form.

 Lists used by library systems (e.g. ILL lists, circ and reserves lists, symphony report lists, etc.)
These lists will remain as listservs with the same names that they have today.  ILL will maintain the ILL lists, Circ and Reserves will maintain their lists, I-Tech will maintain the remaining systems lists.  The lists that will be maintained are located here.

 What lists have been deleted?  
Various lists have either been permanently decommissioned or may have been replaced by an office 365 group/list,  transferred to a listserv managed by library employees or to a user managed group maintained by library employees. To see a list of those listservs, please review the following page.

 How do I find out if a list still exists or if it has changed?

  • Ask the point of contact for the group represented by the list or your peers.
  • Check the list of lists that we maintain centrally.

What do I need to do?

  • If you are managing an Office 365 group/list, listserv or UMG it is your responsibility to communicate the new address to your team and update webpages to change the address when necessary, enter a website feedback request to have public pages updated.
  • Update your address book.

 How do I find a New Distribution List or Group?
To find some of the new Distribution lists that are using the UL prefix, you can search by typing umg-psu.ul  in To: field.  This will display what new email lists have been created with this prefix.

screen shot for tech tip 9/16/19

You can also select the People icon  at the bottom of the page in Outlook on the Web and search umg-psu.ul in the top search bar .

 How do I find out who is on a group or list? 
When searching for a Distribution list or Office 365 group, the members of a list can be dispalyed by selecting the list/group in the People section of outlook by selecting the list.  The membership will be displayed:

screen shot - group or list- tech tip 9/16/19

Note: You can filter your search to just lists or Office 365 Groups by selecting the filter icon in the search bar.  If the name of the list or group doesn’t contain the UL prefix, search for name of the list group.

Is there a naming convention for new listservs, lists, groups or UMGs?
We recommend using the prefix ul- when making all new lists/groups/UMGs.  If the name doesn’t contain this prefix, search for the name being used (if known).

How do I get on or off of a Distribution list/Office 365 group?
Email the point of contact for the group or ask your colleagues who this might be or email the list/group.

Note: You cannot be removed from permanent auto groups such as ULIBS.

Events: September 16

Fall 2019
Academic calendar information for all campuses is available online.


Roots/Routes: Contested Histories, Contemporary Experiences exhibition graphic

Sept. 16 – Mar. 15, 2020, Exhibit: “Indigenous Roots/ Routes: Contested Histories, Contemporary Experiences.” Special Collections Exhibition Space, 104 Paterno Library. Reflections on the past five centuries of colonization and cultural exchange between Indigenous Peoples. Europeans, Africans, and later, Americans.


Mar. 11-Sept. 26,The Future is Now, exhibit graphic 2019, Exhibit: “The Future is Now.” Diversity Studies Room, 203 Pattee Library. Highlights from current and forthcoming equipment and assistance available to support students’ academic success from the Libraries’ Media and Technology Support Services and Adaptive Technology and Services departments.

Thursday, Sept. 12-Thursday, Nov. 21, Fall Scholarly Communications Workshops. Featuring in-person workshops at Penn State Behrend, Penn State Scranton, and Penn State Harrisburg, as well as a full roster of Zoom workshops, including our popular trainings on complying with public access policies from federal agencies. Specialized workshops for thesis and dissertation writers, instructional designers, and scholarly authors are included.
Wednesday, Oct. 2. Docunight: Iran Via Documentaries.On the first Wednesday of every month, Docunight features a documentary film about, around, or in Iran, or made Iranians. All events are open to everyone, and all films have English subtitles. Co-sponsored by the Iranian Student Association and the University Libraries. 7 p.m. in Foster Auditorium, 102 Paterno Library, University Park.
Wednesday, Nov. 6. Docunight: Iran Via Documentaries.On the first Wednesday of every month, Docunight features a documentary film about, around, or in Iran, or made Iranians. All events are open to everyone, and all films have English subtitles. Co-sponsored by the Iranian Student Association and the University Libraries. 7 p.m. in Foster Auditorium, 102 Paterno Library, University Park.
Tuesday, Nov. 12, Penn State GIS Day. Open to faculty, staff, students, and the public, Penn State GIS Day offers events aimed to create geospatial awareness of geospatial technologies across disciplines, and serve as a way to connect with others who are using geospatial technologies. Visit Penn State GIS Day for information and schedule of events.

Please submit event information — and all Library News submissions — to Public Relations and Marketing via its Staff Site request form and selecting the “Library News blog article” button.