Daily Archives: September 23, 2019

Focus on Assessment: Fall 2019 Update

By: Steve Borrelli

Focus on Assessment: Fall 2019 Update
The Assessment Department had a busy summer and is busy preparing a number of studies to conduct this fall and spring. Now that the term is well underway, we wanted to give an update about what we’ve been up to and let you know about a few upcoming events and new/updated products you might find useful.

Welcome Leigh Tinik, analysis and planning consultant
In July, Leigh Tinik joined the Assessment Department as a new analysis and planning consultant. Leigh spent over 10 years as a research associate and manager of the Research and Analysis Unit with the Pennsylvania Commission on Sentencing. She was brought on to add support for collection assessment and assistance with library and institutional data. She’s new to libraries but has a strong background working in complex data and reporting environments. In addition to supporting collection assessment projects, Leigh will be leading external reporting efforts. For those who contribute statistics for Data Gathering Weeks or external reporting efforts, Leigh is your new contact.

Fall Data Gathering Week
Data Gathering Week for fall 2019 is scheduled to begin Monday, October 21, and will run through Sunday, October 27. Please direct questions to Leigh Tinik, law222@psu.edu.

LAMC Speaker: Maurini Straub, director of library assessment, University of Rochester
University of Rochester Director of Library Assessment Maurini Straub will be speaking to the Library Assessment and Metrics Council (LAMC) at our next meeting scheduled for Tuesday, November 5, at 11:00 a.m., via zoom. Straub will be discussing her approach to assessment and the assessment program she’s developed.  Please consider joining us on 11/5 at https://psu.zoom.us/j/543101396

Historical ARL Statistics and Benchmarking Dataset Updated
The Assessment Department maintains a publicly available benchmarking dataset and visualizations of Penn State Libraries’ and BTAA institutions’ statistics derived from the Association of Research Libraries Annual Statistics Survey. The statistics have been updated with the most recent data available, 2018.

Peer Group developed to assist with benchmarking
This summer, at the request of Associate Dean for Technology and Digital Strategies Karen Estlund, Lana Munip led on the development of a peer group to assist with future benchmarking efforts. Estlund recognized that benchmarking efforts often focus on other BTAA institutions, and that larger institutions like those of the BTAA are often slow implementing organizational change. While most peer groups are created at the institutional level, our new peer group was developed using available library data (e.g., ARL, ACRL, and IPEDS), in addition to university data. The resulting peer group is based on institutions with similar characteristics but which outperform the University Libraries based on key performance and organizational indicators and is informed by Standards for Libraries in Higher Education. The report is available in the Assessment Archive.

Ithaka Graduate Survey, spring 2019 Brown bag report outs, and visualizations
This spring, we conducted the Ithaka Survey of Graduate and Professional Students. The results have been visualized in Tableau and are available on the Libraries’ intranet. Two brown bag meetings are scheduled to discuss the results. Both are scheduled to be hosted in the Dean’s Conference Room and over zoom (see associated links). The first, scheduled for Thursday, October 10, from noon to 1:00 p.m., will provide an overview of participation, key findings and a brief review of the STEM module results (Zoom Link). The second, scheduled for Friday, October 18, from noon to 1:00 p.m., will provide  highlights from the Role of the Libraries and Library Space modules (Zoom Link).

If you have any questions about any of the information in this post, are interested in support or just want to discuss an assessment project, reach out to Steve Borrelli (smb96@psu.edu).

Libraries award inaugural Global Partnerships International Travel Grants

Penn State University Libraries’ Global Initiatives is thrilled to announce the inaugural Global Partnerships International Travel Grant recipients for the 2019-2020 academic year. Two travel awards have been granted for this year:

Christina Riehman-Murphy, Reference and Instruction Librarian at Abington, will be traveling to Monash University in Melbourne, Australia to explore themes of internationalization of library pedagogy and curriculum, information literacy, and diversity and inclusion.

Ally Laird, Open Publishing Program Specialist, and Amanda Larson, Open Education Librarian, will be travelling to the University of Cape Town, South Africa, to build on the connections that have already been established between the library publishing programs of the University of Cape Town and Penn State, and explore the possibility of expanding these connections into the open educational resources area. In addition to this goal, Ally and Amanda will also be attending the SPARC Africa conference that will be hosted by our colleagues at the University of Cape Town.

The purpose of the Global Partnerships International Travel Grants is to foster meaningful working relationships between Penn State Libraries employees and our colleagues at our partner institutions within Penn State’s Global Engagement Network. Each year, Libraries employees who are currently involved in the Libraries’ international partnerships initiative with our partner institutions are eligible to apply for one of two awards of up to $4000 each. The funds can be used for travel to any of our partner institutions or to bringing a colleague from a partner institution to PSU. The Libraries official sister-libraries currently include:

  • Monash University (Melbourne, Australia)
  • Pontifical Catholic University of Peru (Lima, Peru)
  • Sungkyunkwan University (Seoul, South Korea)
  • University of Cape Town (Cape Town, South Africa)
  • Albert Ludwig University of Freiburg (Freiburg im Breisgau, Germany)
  • University of Split (Split, Croatia)

For more information about PSU Libraries’ international partnerships or the Global Partnerships International Travel Grants, please contact Mark Mattson, Global Partnerships and Outreach Librarian.

Tech Tip: Web Access and 2FA – “Software is out of Date notification” – please dismiss or skip

By: Ryan Johnson

The message you see below should be dismissed or skipped when logging into WebAccess and 2FA.

Enterprise IT recently updated the 2FA screen to include such enhancements including a “Remember my Device” feature.  It also included a prompt if your web browser, operating system(Windows or Mac) or other software is out-of-date.

I-Tech pushes out all updates to your machines (including browsers) after thorough testing.  These updates are sent to your machines periodically during non-working hours.  Browsers such as Firefox and Chrome update sometimes 3-4 times a month, which doesn’t allow the latest version to be on your machine after testing in most cases.  However, if a critical security update is required, I-Tech will push it out immediately to your machine.

To receive these and other updates, please remember to sign out (log off) of your machine every day, please don’t lock or power-down your machine.

"Authentification Requited" screen shot for tech tip

Customer Service Tip: 7 Ways to Enhance Your Customer Experience with Live Chat

By: Hamzah Tariq (submitted by Carmen Gass)

One of the most successful ways to enhance the customer experience is through live chat. However, there’s always room for improvement in how customers are engaged via chat.

Here are seven areas we feel are extremely important when it comes to improving the overall live chat experience delivered to customers. Read more here.

Events: Sept. 23

Fall 2019
Academic calendar information for all campuses is available online.

Roots/Routes: Contested Histories, Contemporary Experiences exhibition graphic

Sept. 16 – Mar. 15, 2020, Exhibit: “Indigenous Roots/ Routes: Contested Histories, Contemporary Experiences.” Special Collections Exhibition Space, 104 Paterno Library. Reflections on the past five centuries of colonization and cultural exchange between Indigenous Peoples. Europeans, Africans, and later, Americans.

Mar. 11-Sept. 26,The Future is Now, exhibit graphic 2019, Exhibit: “The Future is Now.” Diversity Studies Room, 203 Pattee Library. Highlights from current and forthcoming equipment and assistance available to support students’ academic success from the Libraries’ Media and Technology Support Services and Adaptive Technology and Services departments.

Thursday, Sept. 12-Thursday, Nov. 21, Fall Scholarly Communications Workshops. Featuring in-person workshops at Penn State Behrend, Penn State Scranton, and Penn State Harrisburg, as well as a full roster of Zoom workshops, including our popular trainings on complying with public access policies from federal agencies. Specialized workshops for thesis and dissertation writers, instructional designers, and scholarly authors are included.
Thursday, Sept. 26, Maps and Geospatial Information Series: Geospatial Online—ArcGIS Online. An introduction to ArcGIS Online, a web mapping application used to communicate spatial research interests across disciplines. 3-5 p.m. in 200A Pattee Library, University Park.
Wednesday, Oct. 2. Docunight: Iran Via Documentaries.On the first Wednesday of every month, Docunight features a documentary film about, around, or in Iran, or made Iranians. All events are open to everyone, and all films have English subtitles. Co-sponsored by the Iranian Student Association and the University Libraries. 7 p.m. in Foster Auditorium, 102 Paterno Library, University Park.
Thursday, Oct. 3, Maps and Geospatial Information Series: Launch Your Geospatial Projects: Foundations and Searching for Geospatial Data. An overview of geographic information systems (GIS) concepts and geospatial data, software and analysis topics relevant to multiple disciplines. 3-5 p.m. in 211A Pattee Library, University Park.
Thursday, Oct. 10, Maps and Geospatial Information Series: Geospatial Analysis: ArcMap and ArcGIS Pro. Learn the use of introductory geospatial processes in ArcGIS ArcMap and ArcPro software. 3-5 p.m. in 211A Pattee Library, University Park.
Monday, Nov. 4, Data Visualization Session: Introduction to Data Visualization. Services from multiple areas of Research Informatics and Publishing, including statistical, geospatial, scientific and software data visualizations. 1-2 p.m. in 315 Pattee Library, University Park.
Wednesday, Nov. 6. Docunight: Iran Via Documentaries.On the first Wednesday of every month, Docunight features a documentary film about, around, or in Iran, or made Iranians. All events are open to everyone, and all films have English subtitles. Co-sponsored by the Iranian Student Association and the University Libraries. 7 p.m. in Foster Auditorium, 102 Paterno Library, University Park.
Tuesday, Nov. 12, Penn State GIS Day. Open to faculty, staff, students, and the public, an event to bring together those who work with GIS, geospatial technologies, remote sensing, maps and location-based research across disciplines. 11 a.m.-3 p.m. in various locations throughout Pattee and Paterno Libraries on the University Park campus. Visit Penn State GIS Day for information and schedule of events.

Please submit event information — and all Library News submissions — to Public Relations and Marketing via its Staff Site request form and selecting the “Library News blog article” button.