Customer Service Tip: Bad timing or bad decision?

By: Shep Hyken (submitted by Carmen Gass)

Bad timing isn’t really bad timing if you have control of the situation. Think of the things you and others around you in your organization have control over that might cause a problem or inconvenience for someone else. You may not have power over everything, but you do have the power to make good decisions. Know the difference between bad timing and bad decisions. Read more here.