Customer Service Tip: How most people get it wrong when giving customers bad news

By: Myra Golden (submitted by Carmen Gass)

My husband and I were sitting at the big boardroom table at the closing office. We’d just sold our first home, and we were now closing on our new home. We thought we were in great shape, but, something went wrong. The bank didn’t transfer the money for the purchase of our new home. Read more here.