Customer Service Tip: Batteries included

By: Shep Hyken (submitted by Carmen Gass)

“There are two kinds of people: Batteries Included and Batteries Not Included.”

That quote comes from Dan Sullivan, founder and president of the Strategic Coach program. If you’ve been following my work, you’ll probably recognize his name. I’ve learned a lot over the years by attending his workshops and coaching sessions. He recently released a book that included many of his quotable words of wisdom. This one—about Batteries Included or Batteries Not Included—resonated with me. If it doesn’t already resonate with you, I bet it will in just a moment. Read more here.