Customer Service Tip: How quickly should you respond to email?

By: Jeff Toister (submitted by Carmen Gass)

One day is too long to respond to email.

A 24 hour response time was acceptable way back in the good old days of dial-up internet. That seems quaint in today’s age of “always on” communication.

A new survey reveals nearly a third of customers expect businesses to respond to emails in …. read more here