Daily Archives: April 20, 2020

MS Power BI workshop to be offered via Zoom on April 23

By: Xuying Xin

Join the University Libraries’ Research Informatics and Publishing department for a workshop highlighting data analytics and visualization using MS Power BI, free to all Penn State
faculty, staff, and students. All workshops will be held online only via Zoom.

• Data Visualization with Power BI Desktop — Thursday, April 23, 2 to 3:30 p.m.
via Zoom: https://psu.zoom.us/j/5046051454.

The session is designed to provide an overview of data analytics, as well as explore some commonly used tools in MS Power BI for demonstrating data analysis and visualization based on a sample data set. Please download a free version of MS Power BI Desktop on a Windows computer before the workshop for following along the demonstrations. Advance registration is recommended but not required.


Customer Service Tip: How do you really know if you’re doing a good job?

By: Shep Hyken (submitted by Carmen Gass)

I could have titled this article “Box of Donuts Research,” but you would have no idea what that means. I’ll explain in a moment.

There are plenty of ways to get feedback. You can survey customers over the phone, via email, in focus groups and more. You can get objective and subjective feedback. You can use tools
such as Net Promoter Score and Customer Effort Score. I could go on and on about the different ways to measure your customer’s feedback. My good friend and speech coach, Patricia Fripp—who happens to be the top speaking coach on the planet to professional speakers and executives—shared a great story about how one business got creative to get the inside scoop on what their customers were saying about them. Read more here.

Tech Tip: How to forward your phone calls while working from home

By: Ryan Johnson

tech tip screenshot

  1. If not on a University network, you will need to log into the VPN.
  2. Go to https://my.voip.psu.edu. (You’ll be prompted to log in with your Penn State AccessID and Password.)
  3. Click on Your Phone Settings.
  4. Click on Call Forwarding.
  5. Check the box below your phone extension.
  6. Select from the pull-down or Type the extension or external number to which you want your calls forwarded (just as you would normally dial it from your phone, including the ‘8’ in front of an external number)
  7. Click on Save.

To turn it back off:

  1. Perform steps 1-3 immediately above.
  2. Uncheck the box below your phone extension.
  3. Click on [Save].

Events: April 20

Spring 2020
Academic calendar information for all campuses is available online.

UPDATE: In light of the University’s March 11 announcement regarding measures to address the COVID-19 pandemic, nonessential events and meetings scheduled at University Libraries locations throughout the spring semester have been canceled, rescheduled or will be offered virtually. 

Earth Archives exhibition posterEXHIBITION: COMING SOON —  Wednesday, Apr. 22, Earth Archives: Stories of Human Impact. To coincide with the 50th anniversary of Earth Day, Earth Archives explores the intersection of the environment, human activity, and the documentary record. Highlights of the virtual exhibition include representations of varied print, manuscript, and art works that invites the viewer to consider a range of environmental-related topics and will serve as a growing, centralized resource. 


ZOOM ONLY — Monday, Apr. 20, Spring 2020 Scholarly Communications and Copyright Workshops. An expanded offering of Copyright and Open Access virtual training offerings is now available. Click on the link above for registration information.

Wednesdays, Apr. 22-June 10, Remote Research Webinar Series. Free webinars to assist Penn State researchers with shifting their research from onsite to offsite. The series highlights various University services and infrastructure to support remote research. All sessions will be held via Zoom. Additional resources for remote research may be found at https://remoteresearch.psu.edu.

Thursdays, Apr. 23-June 4, Research Data Skills for Graduate Students. Learn more about and improve skills in the areas of data management, data analysis, data visualization and data publishing. in collaboration with the Institutes of Energy and the Environment, the free virtual seminars highlight essential data skills that graduate students can utilize throughout the research data life cycle.All sessions begin at 3 p.m. Advance registration is required.  

Thursday, Apr. 23, Data Visualization with Power BI Desktop. An overview of data analytics and some commonly used software tools for demonstrating data analysis and visualization based on a sample data set. Download a free version of SQL Server 2014 Express before the workshop. Advance registration is recommended. 2-3:30 p.m. via Zoom.

Please submit event information — and all Library News submissions — to Public Relations and Marketing via its Staff Site request form and selecting the “Library News blog article” button.