By: Shep Hyken (submitted by Carmen Gass)
I recently wrote about the expected experiences gap, where the customers’ expectations—based on the experiences they have with their favorite companies—are higher than what they receive from the company they are currently doing business with.
We heard from one of our Shepard Letter subscribers, Jared Lender, who gave us another example of a gap, one that results from incomplete information. In other words, it’s the gap
between the answer the customer received the first time they asked and the answer they should have received. Read more here.
Academic calendar information for all campuses is available online.
UPDATE: In light of the University’s March 11 announcement regarding measures to address the COVID-19 pandemic, nonessential events and meetings scheduled at University Libraries locations throughout the spring semester have been canceled, rescheduled or will be offered virtually.
EXHIBITION: Earth Archives: Stories of Human Impact. To coincide with the 50th anniversary of Earth Day, Earth Archives explores the intersection of the environment, human activity, and the documentary record. Highlights of the virtual exhibition include representations of varied print, manuscript, and art works that invites the viewer to consider a range of environmental-related topics and will serve as a growing, centralized resource.
EXHIBITION: International Solidarity: Highlights from the Ken Lawrence Collection. A virtual look at the visual culture of political protest in the late 20th-century, to provoke thought about international solidarity in our own time, including human and civil rights, immigration, and independence movements.
Wednesdays, Apr. 22-June 10, Remote Research Webinar Series. Free webinars to assist Penn State researchers with shifting their research from onsite to offsite. The series highlights various University services and infrastructure to support remote research. All sessions will be held via Zoom. Additional resources for remote research may be found at https://remoteresearch.psu.edu.
Thursdays, Apr. 23-June 4, Research Data Skills for Graduate Students. Learn more about and improve skills in the areas of data management, data analysis, data visualization and data publishing. in collaboration with the Institutes of Energy and the Environment, the free virtual seminars highlight essential data skills that graduate students can utilize throughout the research data life cycle.All sessions begin at 3 p.m. Advance registration is required.
Please submit event information — and all Library News submissions — to Public Relations and Marketing via its Staff Site request form and selecting the “Library News blog article” button.