By: Shep Hyken (submitted by Carmen Gass)
This is one of those unbelievable customer service stories that borders on the ridiculous. I actually thought I was in the middle of a Seinfeld episode—or maybe there was a hidden camera hoping to get a crazy reaction to the interaction I’m about to share with you.
Read more here.
By: Ryan Johnson
You can view analytics for a cloud recording that you have shared in Zoom.
To begin, sign in at psu.zoom.us and open the recordings tab.
Use the drop-down menus at the top to specific a date range, then click Search
Select the recording you want to view analytics for and click on Recording Analytics.
Click one of the tabs to view a summary or filter data by view/downloads.
You will see these metrics for the recording:
- Views: The number of times that someone viewed the recording page. This metric does not track the number of times the recording was played. Also, this metric does not count unique page views. In other words, if someone reloads the page, it will count as another view.
- Downloads: The number of times that someone clicked Download in the cloud recording page. This metric does not track the number of times that the download was completed. In other words, if the user clicked Download but didn’t finish downloading, it still counts toward this metric.
Academic calendar information for all campuses is available online.
UPDATE: In light of the University’s March 11 announcement regarding measures to address the COVID-19 pandemic, nonessential events and meetings scheduled at University Libraries locations throughout the spring semester have been canceled, rescheduled or will be offered virtually.
EXHIBITION: Earth Archives: Stories of Human Impact. To coincide with the 50th anniversary of Earth Day, Earth Archives explores the intersection of the environment, human activity, and the documentary record. Highlights of the virtual exhibition include representations of varied print, manuscript, and art works that invites the viewer to consider a range of environmental-related topics and will serve as a growing, centralized resource.
EXHIBITION: International Solidarity: Highlights from the Ken Lawrence Collection. A virtual look at the visual culture of political protest in the late 20th-century, to provoke thought about international solidarity in our own time, including human and civil rights, immigration, and independence movements.
Friday, June 19, Libraries Trivia Night: Jeopardy Style. Following a successful first event with more than 120 participants, the second Libraries Trivia Night starts at 7 p.m. EST via Zoom. Jeopardy-style trivia night will feature questions from Penn State’s founding years as a Farmer’s High School to present-day. Participants will answer two rounds of questions in this webinar-style Zoom event. Winners and prizes will be announced at the end.
event link: www.facebook.com/events/2585040521763069
Zoom Webinar: https://psu.zoom.us/j/93555956996
Please submit event information — and all Library News submissions — to Public Relations and Marketing via its Staff Site request form and selecting the “Library News blog article” button.