Daily Archives: July 13, 2020

New Maps and Geospatial Diversity Resources Guide

By: Tara Anthony

A new Maps & Geospatial: Diversity Resources has been published that highlights search strategies and selections of geospatial resources on diversity themes. Geospatial data, web maps, web applications, relevant library database resources, and digital map images are provided as starting points to users working on diversity projects with a geospatial component.

Maps & GIS Assistants gathered materials related to diversity themes and geospatial components during the Spring 2020 remote working period. A selection of these resources was incorporated into this guide. More information on their project can be seen on this sites page.

Tech Tip: How can I suppress Teams notifications when I’m in a meeting?

By: Ryan Johnson
"teams status" Teams screenshot

At its core, Teams is a collaboration platform that relies on people communicating, but sometimes you may want to hide notifications from popping up while in a meeting or when you’re presenting.  Instead of having to close Microsoft Teams or change your default notifications settings, there is an even easier way to temporarily suppress notifications.

  1. Click on your user silhouette located at the top right of Microsoft Teams.
  2. Click on your current communication
  3. Select Do not disturb.

Customer Service Tip: How to be a hero to your customers

By: Jeff Toister (Submitted by Carmen Gass)

Heroism is a misunderstood concept.

Countless customer service employees have told me they can’t be a hero. According to them, their job doesn’t allow it.

“I’m a cashier/receptionist/call center rep/etc.,” they say.
“There’s hardly ever an opportunity to be a hero to customers. Most of my interactions are routine.”

Customer experience expert and keynote speaker, Adam Toporek, believes all customer service employees can be heroes. He’s the author of Be Your Customer’s Hero, a book that shows anyone how they can be a hero to their customers. Read more here.

Events: July 13

Summer 2020
Academic calendar information for all campuses is available online.

UPDATE: In light of the University’s March 11 announcement regarding measures to address the COVID-19 pandemic, nonessential events and meetings scheduled at University Libraries locations throughout the spring semester have been canceled, rescheduled or will be offered virtually. 

Earth Archives exhibition posterEXHIBITION: Earth Archives: Stories of Human Impact. To coincide with the 50th anniversary of Earth Day, Earth Archives explores the intersection of the environment, human activity, and the documentary record. Highlights of the virtual exhibition include representations of varied print, manuscript, and art works that invites the viewer to consider a range of environmental-related topics and will serve as a growing, centralized resource.

 

buttons from INTERNATIONAL SOLIDARITY: Highlights From the Ken Lawrence Collection

EXHIBITION: International Solidarity: Highlights from the Ken Lawrence Collection. A virtual look at the visual culture of political protest in the late 20th-century, to provoke thought about international solidarity in our own time, including human and civil rights, immigration, and independence movements.

book cover of "The Hidden Life of Life: A Walk Through the Reaches of Time"Thursday, Aug. 20, Libraries Lunch Book Club. The University Libraries quarterly book club will launch with the selection “The Hidden Life of Life,” including a Q&A and discussion of the book with author Elizabeth Marshall Thomas. Noon-1:30 p.m. via Zoom. Advanced registration required.   

Please submit event information — and all Library News submissions — to Public Relations and Marketing via its Staff Site request form and selecting the “Library News blog article” button.