By: Shep Hyken (submitted by Carmen Gass)

What gets in the way of creating a great customer service experience for you and/or your organization?

Is it a process that is clunky, inconvenient and difficult for the customer? Is it people who aren’t properly trained or don’t have the right people skills? It’s easy to ask yourself these questions and self-diagnose your organization, but have you ever asked your people?  Read more here.