By: Shep Hyken (submitted by Carmen Gass)
We’ve all heard the old adage: “It’s better to give than to receive.” That’s what customer service people do. They give and give and give.
They help solve problems and resolve complaints. What they get in return—hopefully—is a nice thank you, which, when you think about it, is fairly insignificant, though appreciated, for the work they do. Yes, they are paid for the job they do, but the people who are amazing at this role aren’t doing it just for the money. The opportunity to serve is fulfilling. They are customer service heroes.
This brings me to a story about Mike, a teenager I met back in the 1980s when I was still doing magic shows. Read more here.
