By: Shep Hyken (submitted by Carmen Gass)

Never being late … that’s not realistic. It’s going to happen. It’s not a question of if. It’s when.

But you might say, “It’s not my fault!” And maybe it’s not. For example, you may be driving to a lunch meeting, and a car accident shuts down the highway making you. And it’s not just about arriving late to a commitment. It could be a delay in shipping a product. Maybe a customer orders something three days before Christmas. You ship it out that day, but the backup at the
post office causes a delay. Or perhaps there is a supply issue, and you can’t get the parts to manufacture your products.

None of these scenarios are your fault, but the customer doesn’t always see it that way. All the customer knows is that you were late. Read more here.