By: Jeff Toister (submitted by Carmen Gass)

Today’s customers are increasingly unhappy.

The American Customer Satisfaction Index has steadily declined for the past four years. By the end of 2021, it had reached its lowest point since 2005.

What’s causing the decline?

A survey conducted by Toister Performance Solutions in April 2022 aimed to find out. Over 1,500 consumers across the United States were asked about their experiences with companies.

The results point to three ways that companies can immediately improve their customer experience. Read more here.