Author Archives: Jennifer Ann Cifelli

Customer Service Tip: Free mini workshop — The 3R De-escalation Method

By: Myra Golden (submitted by Carmen Gass)

COVID-19 is making customers more hostile, and you need a strategy for quickly containing the situation and de-escalating the interaction. The 3R Method is battleground tested and easy to use – ideal for when you have to give bad news, enforce a mask requirement, or get an angry customer to calm down and listen to you. Learn about it here.

Tech Tip: Using recent files on your Mac

By: Ryan Johnson

This tip is for those of you who use the Recents item in the Finder sidebar to keep track of your files.

tech tip screenshot

Recents is not a real location on your Mac. The Finder creates and updates it dynamically. In essence, this is just a collection of shortcuts to files you have recently used.

What you should remember is, whatever you do to the item in Finder’s Recents is actually applied to the original file.  If you rename a recents file, it will rename the original file. If you delete a recents file, it will delete the original.

Fall 2020 University Libraries exhibitions

Fall 2020 — University Libraries Exhibitions

Earth Archives exhibition posterEXHIBITION: Earth Archives: Stories of Human Impact. To coincide with the 50th anniversary of Earth Day, Earth Archives explores the intersection of the environment, human activity, and the documentary record. Highlights of the virtual exhibition include representations of varied print, manuscript, and art works that invites the viewer to consider a range of environmental-related topics and will serve as a growing, centralized resource.

 

buttons from INTERNATIONAL SOLIDARITY: Highlights From the Ken Lawrence Collection

EXHIBITION: International Solidarity: Highlights from the Ken Lawrence Collection. A virtual look at the visual culture of political protest in the late 20th-century, to provoke thought about international solidarity in our own time, including human and civil rights, immigration, and independence movements.

Image: Physical Plant series, Greg Grieco photographs, 07488

EXHIBITION: Celebrating the ADA: The Legacy and Evolution of Disability Rights & Lived Experience at Penn State. To coincide with the 30th anniversary of the American with Disabilities Act (ADA) on July 26, a new online exhibition, Celebrating the ADA explores the first 100 years of national disability rights legislation and the movement’s impact on the Penn State University community.

Please submit Libraries exhibit information — and all Library News submissions — to Public Relations and Marketing via its Staff Site request form and selecting the “Library News blog article” button.

Fall 2020 Libraries Exhibitions

Fall 2020 — University Libraries Exhibitions

Earth Archives exhibition posterEXHIBITION: Earth Archives: Stories of Human Impact. To coincide with the 50th anniversary of Earth Day, Earth Archives explores the intersection of the environment, human activity, and the documentary record. Highlights of the virtual exhibition include representations of varied print, manuscript, and art works that invites the viewer to consider a range of environmental-related topics and will serve as a growing, centralized resource.

 

buttons from INTERNATIONAL SOLIDARITY: Highlights From the Ken Lawrence Collection

EXHIBITION: International Solidarity: Highlights from the Ken Lawrence Collection. A virtual look at the visual culture of political protest in the late 20th-century, to provoke thought about international solidarity in our own time, including human and civil rights, immigration, and independence movements.

Image: Physical Plant series, Greg Grieco photographs, 07488

EXHIBITION: Celebrating the ADA: The Legacy and Evolution of Disability Rights & Lived Experience at Penn State. To coincide with the 30th anniversary of the American with Disabilities Act (ADA) on July 26, a new online exhibition, Celebrating the ADA explores the first 100 years of national disability rights legislation and the movement’s impact on the Penn State University community.

Please submit Libraries exhibit information — and all Library News submissions — to Public Relations and Marketing via its Staff Site request form and selecting the “Library News blog article” button.

Tech Tip: Keeping your home computer safe

By: Ryan Johnson

home office photo

One of the questions I get asked the most is how to keep our home computers safe, especially if we are using them more during the current covid-19 pandemic.

Note: The information below is NOT for Library owned computers, just your personal computers

  • The first thing you can do is to make sure your windows computer is set to automatically update windows. This will also keep your Microsoft Office products (Word, Excel) up-to-date as well.

Here is an article on how to check to see if Windows Updates are turned on with simple step-by-step instructions:

https://support.microsoft.com/en-us/office/update-office-with-microsoft-update-f59d3f9d-bd5d-4d3b-a08e-1dd659cf5282

  • The next thing you should do is making sure you have a virus protection software running.

Penn State is also asking that users who have installed Symantec from downloads.its.psu.edu on any personal computers uninstall it as well by 8/22/20. On Windows 10 computers, the built-in Windows Defender is the recommended replacement for Symantec. Windows Defender. There are several free anti-virus options available for personal Macs as well. Please visit https://security.psu.edu/education-training/anti-virus/ for more information

The good thing is Microsoft Defender should be set to run automatically.  You can verify this but doing the following

Turn Windows Security real-time protection on or off

  • Select the Startbutton, then select Settings  Update & Security > Windows Security > Virus & threat protection.
  • In the current version of Windows 10: Under Virus & threat protection settings, select Manage settings, and then switch the Real-time protection setting to Onor Off.
  • In previous versions of Windows 10: Select Virus & threat protection settings, and then switch the Real-time protection setting to Onor Off.

Customer Service Tip: How to avoid roadblocks to great customer service

By: Shep Hyken (submitted by Carmen Gass)

What gets in the way of creating a great customer service experience for you and/or your organization?

Is it a process that is clunky, inconvenient and difficult for the customer? Is it people who aren’t properly trained or don’t have the right people skills? It’s easy to ask yourself these questions and self-diagnose your organization, but have you ever asked your people?  Read more here.

Events: August 24

Summer 2020
Academic calendar information for all campuses is available online.

UPDATE: In light of the University’s March 11 announcement regarding measures to address the COVID-19 pandemic, nonessential events and meetings scheduled at University Libraries locations throughout the spring semester have been canceled, rescheduled or will be offered virtually. 

Earth Archives exhibition posterEXHIBITION: Earth Archives: Stories of Human Impact. To coincide with the 50th anniversary of Earth Day, Earth Archives explores the intersection of the environment, human activity, and the documentary record. Highlights of the virtual exhibition include representations of varied print, manuscript, and art works that invites the viewer to consider a range of environmental-related topics and will serve as a growing, centralized resource.

 

buttons from INTERNATIONAL SOLIDARITY: Highlights From the Ken Lawrence Collection

EXHIBITION: International Solidarity: Highlights from the Ken Lawrence Collection. A virtual look at the visual culture of political protest in the late 20th-century, to provoke thought about international solidarity in our own time, including human and civil rights, immigration, and independence movements.

Image: Physical Plant series, Greg Grieco photographs, 07488

EXHIBITION: Celebrating the ADA: The Legacy and Evolution of Disability Rights & Lived Experience at Penn State. To coincide with the 30th anniversary of the American with Disabilities Act (ADA) on July 26, a new online exhibition, Celebrating the ADA explores the first 100 years of national disability rights legislation and the movement’s impact on the Penn State University community.

Please submit event information — and all Library News submissions — to Public Relations and Marketing via its Staff Site request form and selecting the “Library News blog article” button.

University Libraries TOME funding supports faculty’s open access publication

By: Ally Laird

“Scriptures, Shrines, Scapegoats and World Politics: Religious Sources of Conflict and Cooperation in the Modern Era,” published by the University of Michigan Press, is the second book by Penn State faculty member Errol Henderson (and the fifth book from Penn State overall) to be supported by funds from the TOME (Toward an Open Monograph Ecosystem) initiative. IMAGE: UNIVERSITY OF MICHIGAN PRESS

IMAGE: UNIVERSITY OF MICHIGAN PRESS

Penn State faculty member Errol A. Henderson’s publication “Scriptures, Shrines, Scapegoats and World Politics: Religious Sources of Conflict and Cooperation in the Modern Era” has been published in an Open Access format by the University of Michigan Press, with funding from Penn State University Libraries through the TOME (Toward an Open Monograph Ecosystem) initiative. Co-authored by Ze’ev Maoz, professor of political science at the University of California, Davis, the publication was sponsored by TOME funds from both universities.

According to the publisher’s website, the book “offers a comprehensive evaluation of the role of religion in international relations,” investigating the relationships between religion and various other topics, including cooperation, conflict and quality of life. It  is available both in print and as an e-book.

Henderson, an associate professor of political science, teaches international relations at the University Park campus. This is his second publication, and the fifth at Penn State overall, to be supported by the TOME initiative. Henderson’s first TOME publication, “The Revolution Will Not Be Theorized: Cultural Revolution in the Black Power Era,” was published in August 2019 by SUNY Press.

Henderson expressed appreciation for the TOME initiative, noting that making books available online for free “alleviates costs and helps make higher education more accessible.”

“The opportunity to work with the TOME program to make my new book openly available to all readers has been complemented by working with the excellent staff at University of Michigan Press and the Penn State University Libraries Research Informatics and Publishing department,” he said. “I am particularly grateful to the graduate and undergraduate students in Penn State’s Departments of Political Science and Sociology who provided invaluable research assistance — especially Tatiana Lukoianova, Jaime Harris and Tamara Tur — as well as my colleague Roger Finke of the Association of Religion Data Archives project, and my fellow members of the Correlates of War project. I am honored to have our work as a fully OA publication and to further extend the excellent academic reputation of international relations study at Penn State.”

A collaboration among the Association of American Universities (AAU), the Association of Research Libraries (ARL) and the Association of University Presses (AUP), the TOME initiative was designed to advance the wide dissemination of scholarship by humanities and humanistic social sciences faculty members through Open Access editions of peer-reviewed and professionally edited monographs.

Penn State was among the first of a growing number of universities that have pledged support for TOME. The Office of the Executive Vice President and Provost committed $45,000 to be divided among up to three subvention grants each fiscal year for five years (2018–23).

“We’re proud to provide support for Open Access versions of Penn State faculty-authored monographs through the TOME initiative,” said Ally Laird, open publishing program coordinator for the University Libraries and a contact for TOME at Penn State. “This initiative helps to increase the dissemination and accessibility of monographs by supporting the publication of Open Access versions. To date, we have provided support for five monographs by Penn State faculty, and we look forward to supporting many more between now and 2023.”

All five Penn State-authored, TOME-funded publications are available to read and download in the TOME collection in ScholarSphere, Penn State’s institutional repository. The Open Access edition of “Scriptures, Shrines, Scapegoats and World Politics” is also freely available on selected e-book platforms, including MUSE Open.

Anyone interested in having their monograph publication supported by Penn State’s TOME initiative should read the support criteria on the University Libraries’ TOME webpage. Applications are accepted on a rolling basis and should be submitted by the publisher.

For more information, visit the University Libraries’ website or contact Ally Laird or Cynthia Hudson Vitale.

Customer Service Tip: Be nice – It doesn’t cost you anything

By: Shep Hyken (submitted by Carmen Gass)

What does it cost to be nice? Some would say, “Nothing.” When it comes to people interacting with people, that’s probably true.

It’s a smile, a wave, a head nod or some other gesture. It’s a genuine “thank you” or another comment to share your appreciation for your customer. None of that has any cost associated with the idea of being nice. Read more here.

Tech Tip: Guidelines for computer equipment provided to employees

By: Ryan Johnson

computer equipment photo

Library Strategic Technologies has added a new webpage that details the computer equipment provided to employees.  This document gives more complete details about the options available during our unique work from home situations during Fall 2020.  Please submit a Service Now ticket to request any changes or to inform us that you are taking equipment home.

Guidelines for Computer Equipment Provided to Employee

Events: August 17

Summer 2020
Academic calendar information for all campuses is available online.

UPDATE: In light of the University’s March 11 announcement regarding measures to address the COVID-19 pandemic, nonessential events and meetings scheduled at University Libraries locations throughout the spring semester have been canceled, rescheduled or will be offered virtually. 

Earth Archives exhibition posterEXHIBITION: Earth Archives: Stories of Human Impact. To coincide with the 50th anniversary of Earth Day, Earth Archives explores the intersection of the environment, human activity, and the documentary record. Highlights of the virtual exhibition include representations of varied print, manuscript, and art works that invites the viewer to consider a range of environmental-related topics and will serve as a growing, centralized resource.

 

buttons from INTERNATIONAL SOLIDARITY: Highlights From the Ken Lawrence Collection

EXHIBITION: International Solidarity: Highlights from the Ken Lawrence Collection. A virtual look at the visual culture of political protest in the late 20th-century, to provoke thought about international solidarity in our own time, including human and civil rights, immigration, and independence movements.

Image: Physical Plant series, Greg Grieco photographs, 07488

EXHIBITION: Celebrating the ADA: The Legacy and Evolution of Disability Rights & Lived Experience at Penn State. To coincide with the 30th anniversary of the American with Disabilities Act (ADA) on July 26, a new online exhibition, Celebrating the ADA explores the first 100 years of national disability rights legislation and the movement’s impact on the Penn State University community.

Please submit event information — and all Library News submissions — to Public Relations and Marketing via its Staff Site request form and selecting the “Library News blog article” button.

The Great Rare Books Bake-Off

By: Mark Mattson and Christina Riehman-Murphy

#BakePennState graphic

The cakes and cookies are gone, the pie tins are cleaned, and the hashtags are counted. It was extremely close, but Penn State Libraries emerged the winner of the inaugural Great Rare Books Bake Off! 

 A collaborative project between the PSU Libraries and our international sister-library Monash University Library in Melbourne, Australia, the Great Rare Books Bake Off aimed to engage our collective communities with some of the tastier materials from the special collections of the two institutions. As a chance for cultural exchange, and a bit of fun during a time of limited travel and social interaction; and to raise awareness of the partnership between the two universities, the project encouraged individuals to try to bake one of the historic Australian or American recipes from our collections and post the results to social media. While PSU came out just ahead in submissions, both libraries consider the event a great success with over 160 individual submissions tallied between Monash and PSU. Given the fantastic engagement of the inaugural event, the partners are exploring the possibility of making the Bake Off an annual affair. 

To learn more about the event visit the event webpage and to see what people baked, visit Instagram, Twitter, and Facebook and search for #BakePennState and #BakeMonash 

A huge shout out goes out to Christina Riehman-Murphy, the overall organizer of the event, as well as Jennifer Meehan, Clara Drummond, Maggie Welch, Marissa Nicosia, Mark Mattson, Heather Froehlich, Lillian Hansberry, Amanda Peters, Heidi Moyer, Barbara Lessig, Jennifer Cifelli, Bev Molnar, and Christopher Blaska for all of their help putting this together. And a big thank you to all of you who participated in the contest and to our colleagues at Monash for their willingness to give this a go! 

 

 

Tech Tip: Embed media with the Share tab in Kaltura

By: Ryan Johnson

Along with uploading and managing media, Penn State’s MediaSpace also allows users to share media files by embedding them in web pages, blogs, or social media. Embedding content means adding to the source code of your page, and making that content a part of your web page. For example, a video page on YouTube has the video embedded within the HTML code of the page itself so it displays correctly to the public.

Embed a Video Using the Share Tab

There are two types of embed codes in Kaltura; Embed (secure) and Standard Embed (not as secure). By default, Embed codes in Kaltura are secure. Secure embed codes enforce the permissions on that piece of media that are defined in MediaSpace.

With Standard Embed codes, the entire Internet has access to the content, regardless of its set status (Private, Unlisted, Published).

NOTE: The Embed (secure) option is not available for Channel Playlists and Playlists in Kaltura. This means that anyone can access a Playlist’s content once embedded.

To embed content:

  1. Navigate to MediaSpace and log in to WebAccess with your credentials.
  2. Locate the media file you wish to embed and click on its thumbnail or its title.
  3. Click the Share tab below the media file.
  4. Click the Embed tab, or the Standard Embed tab if you have permission.

"This is my uniform" screenshot

  1. (Optional) Select the checkboxes for Start & End Time to select a clip rather than the entire video.
  2. (Optional) If your media file has an uploaded transcript you want attached to the embedded file, select the lower radio button or Embed with transcript option under Player Skin.

If you have an transcript but don’t want it attached to your media file, then leave the top radio button (Embed – no transcript option) selected.

"This is my Uniform" screenshot for Tech Tip

  1. Select which Player Size (screen) you want your media to play in: 640×640 (large), 560×590 (medium), 320×460 (small). The default size is 560×590.
  2. Select the option for Responsive sizing. This lets the video fit the size of various device screens while maintaining its ratio.
  3. Select the entire block of code shown in the field and copy it to your clipboard. This text contains the HTML code needed to embed your media file.
  4. Paste the copied code in the appropriate area of your webpage, blog or social media post.

NOTE: Do not modify the code. Modifying the code may cause the file to display incorrectly or not at all.

Events: August 10

Summer 2020
Academic calendar information for all campuses is available online.

UPDATE: In light of the University’s March 11 announcement regarding measures to address the COVID-19 pandemic, nonessential events and meetings scheduled at University Libraries locations throughout the spring semester have been canceled, rescheduled or will be offered virtually. 

Earth Archives exhibition posterEXHIBITION: Earth Archives: Stories of Human Impact. To coincide with the 50th anniversary of Earth Day, Earth Archives explores the intersection of the environment, human activity, and the documentary record. Highlights of the virtual exhibition include representations of varied print, manuscript, and art works that invites the viewer to consider a range of environmental-related topics and will serve as a growing, centralized resource.

 

buttons from INTERNATIONAL SOLIDARITY: Highlights From the Ken Lawrence Collection

EXHIBITION: International Solidarity: Highlights from the Ken Lawrence Collection. A virtual look at the visual culture of political protest in the late 20th-century, to provoke thought about international solidarity in our own time, including human and civil rights, immigration, and independence movements.

Image: Physical Plant series, Greg Grieco photographs, 07488

EXHIBITION: Celebrating the ADA: The Legacy and Evolution of Disability Rights & Lived Experience at Penn State. To coincide with the 30th anniversary of the American with Disabilities Act (ADA) on July 26, a new online exhibition, Celebrating the ADA explores the first 100 years of national disability rights legislation and the movement’s impact on the Penn State University community.

Friday, Aug. 14, Libraries Trivia Night: Historical Markers. Trivia topics from markers located on campuses across the Commonwealth. will include campuses, diversity, equity, and research. University Archivist Angel Diaz will emcee the evening. Please register in advance for the Zoom event, 7-8 p.m.

book cover of "The Hidden Life of Life: A Walk Through the Reaches of Time"

 

Thursday, Aug. 20, Libraries Lunch Book Club. The University Libraries quarterly book club will launch with the selection “The Hidden Life of Life,” including a Q&A and discussion of the book with author Elizabeth Marshall Thomas. Noon-1:30 p.m. via Zoom. Advanced registration required.   

Please submit event information — and all Library News submissions — to Public Relations and Marketing via its Staff Site request form and selecting the “Library News blog article” button.

Customer Service Tip: A boring customer service experience—that’s what our customers want

By: Shep Hyken (submitted by Carmen Gass)

Call me boring, but I want the same thing every time—at least when it comes to customer experience.

I want it to be good. I want it to be consistent. I want to predict the experience I’m going to have with the people and places I do business with. If you ask the CEO of a big company or the owner of a small business, I bet they would say the same.

We want our customers to always have a good experience with us—one they can count on always happening every time they do business with us. Read more here.

 

The Great Rare Books Bake-off

By: Mark Mattson and Christina Riehman-Murphy

#BakePennState graphic

The cakes and cookies are gone, the pie tins are cleaned, and the hashtags are counted. It was extremely close, but Penn State Libraries emerged the winner of the inaugural Great Rare Books Bake Off! 

 A collaborative project between the PSU Libraries and our international sister-library Monash University Library in Melbourne, Australia, the Great Rare Books Bake Off aimed to engage our collective communities with some of the tastier materials from the special collections of the two institutions. As a chance for cultural exchange, and a bit of fun during a time of limited travel and social interaction; and to raise awareness of the partnership between the two universities, the project encouraged individuals to try to bake one of the historic Australian or American recipes from our collections and post the results to social media. While PSU came out just ahead in submissions, both libraries consider the event a great success with over 160 individual submissions tallied between Monash and PSU. Given the fantastic engagement of the inaugural event, the partners are exploring the possibility of making the Bake Off an annual affair. 

To learn more about the event visit the event webpage and to see what people baked, visit Instagram, Twitter, and Facebook and search for #BakePennState and #BakeMonash 

A huge shout out goes out to Christina Riehman-Murphy, the overall organizer of the event, as well as Jennifer Meehan, Clara Drummond, Maggie Welch, Marissa Nicosia, Mark Mattson, Heather Froehlich, Lillian Hansberry, Amanda Peters, Heidi Moyer, Barbara Lessig, Jennifer Cifelli, Bev Molnar, and Christopher Blaska for all of their help putting this together. And a big thank you to all of you who participated in the contest and to our colleagues at Monash for their willingness to give this a go!