By: Lisa Moyer
Access Services Council’s April meeting minutes have been posted at
https://staff.libraries.psu.edu/access-services-council-minutes-april-15-2022.
By: Lisa Moyer
Access Services Council’s April meeting minutes have been posted at
https://staff.libraries.psu.edu/access-services-council-minutes-april-15-2022.
By: Lisa Moyer
The Access Services Council’s March 2022 meeting minutes have been posted at https://staff.libraries.psu.edu/access-services-council-minutes-march-18-2022
By: Rachel White
In August 2021, Undergraduate Services in Pattee and Paterno Libraries merged with what most of us know as Lending Services. Currently known as Common Services, we support and staff the desks at the East and West entrances of Pattee and Paterno Libraries as well as the main circulation desk. Common Services has expanded the training offered to staff, covering both the Welcome Desks and the main Circulation Desk, resulting in a more consistent user experience and less need to travel between desks. Users can now check out materials at any public service desk on the first floor. The unit’s responsibilities include, but are not limited to, providing a high level of customer service, processing incoming and outgoing library materials, and re-shelving library materials.
The merger of departments isn’t without challenges, compounded by the ongoing pandemic, so we’ve had our share of growing pains. To that end, supervisors and staff meet regularly to discuss operational concerns, and have made changes to the provision of services based on needs. Supervisors encourage open communication so that staff can ask questions, share concerns, and talk about what is and isn’t working. COVID has continued to present a number of challenges when it comes to how we interact with our patrons, how to keep staff safe, how we schedule, and how (and when) to provide services and hours.
Looking to the future, we continue to work on identifying and formalizing roles and specialties within the department to fully leverage the expertise and strengths of our talented staff. Our
primary goal is to continue to build a strong, cohesive, and patron-focused team.
By: Lisa Moyer
The Access Services Council’s February meeting minutes have been posted on the Intranet at https://staff.libraries.psu.edu/access-services-council-minutes-february-11-2022.
By: Lisa Moyer
Access Services Council’s 2021 report has been posted on the Intranet at
https://staff.libraries.psu.edu/access-services-council/access-services-council-reports.
By: Lisa Moyer
Access Services Council’s January meeting minutes have been posted at:
https://staff.libraries.psu.edu/access-services-council-minutes-january-14-2022
By: Lisa Moyer
Access Services Council’s training bulletin #39, University Park Faculty/Staff Office Delivery, has been updated and may be accessed at:
https://staff.libraries.psu.edu/access-services-council/training-bulletins-numerical.
By: Lisa Moyer
Access Services Council’s December meeting minutes have been added to the Intranet at
https://staff.libraries.psu.edu/minutes-current-year.
Training bulletin #43, BOOKSPEC Items from the Annex, has been updated and can be accessed from the Intranet.
By: Lisa Moyer
Access Services Council’s November meeting minutes have been posted on the Intranet at
https://staff.libraries.psu.edu/access-services-council/minutes.
By: Lisa Moyer
Access Services Council’s October meeting minutes have been posted to the Intranet.
By: Lisa Moyer
The Access Services Council’s July meeting minutes have been posted on the Access Services Intranet web page at https://staff.libraries.psu.edu/minutes-current-year.
By: Lisa Moyer
The Access Services Council’s May meeting minutes have been posted in the Intranet at
https://staff.libraries.psu.edu/minutes-current-year.
By: Lisa Moyer
Access Services Council’s Training Bulletin #30, Defining Visiting Scholars, has been updated. Please visit https://staff.libraries.psu.edu/access-services-council/training-bulletins-numerical
to view these updates.
By: Lisa Moyer
The Access Services Council’s April meeting minutes can be found on their Intranet site at:
https://staff.libraries.psu.edu/access-services-council-minutes-april-2-2021.
By: Lisa Moyer
The Access Services Council’s March meeting minutes may be found on the Access Services Council’s Intranet site at https://staff.libraries.psu.edu/minutes-current-year.
By: Lisa Moyer
The Access Services Council’s February meeting minutes have been posted on the Access Services Intranet site.
https://staff.libraries.psu.edu/access-services-council-minutes-february-5-2021
By: Lisa Moyer
Access Service Training Bulletin #10, Accepting Replacement Copies, has been updated to reflect that patrons will not be charged a rebind fee when providing a replacement book. The
binding fee will remain on the fee schedule and may be applied if necessary and at the discretion of the owning library. If the replacement copy needs to be bound, the patron is responsible for the cost of binding.
The complete training bulletin can be found on the Access Services training bulletin web page at
https://staff.libraries.psu.edu/access-services-council/training-bulletins-numerical.
By: Lisa Moyer
The Access Services Council January meeting minutes are posted on the Access Services Intranet at https://staff.libraries.psu.edu/access-services-council-minutes-january-10-2020.