Category Archives: News

Utopian Literature in English bibliography added to Library of Congress e-Resources Catalog

By: Ally Laird

Penn State University Libraries’ Open Publishing program recently learned that its flagship bibliography, Utopian Literature in English: An Annotated Bibliography from 1516 to the Present by Lyman Tower Sargent, was recommended and added to the Library of Congress (LOC) e-Resource Online Catalog.

“I became aware of this resource in connection with a Researcher and Reference Services-sponsored lecture entitled ‘African Americans and Utopia: Visions of a Better Life,’” notes Sibyl E. Moses, reference specialist and recommending officer, African American History and Culture. “This is the richest online database in existence on the topic of Utopia and Dystopia, and it is compiled by a leading international Utopian scholar.” Sargent gave the lecture on May 14, at the Mary Pickford Theater in the Library of Congress James Madison Building, in Washington, DC.

Fast approaching 10,000 entries, Sargent updates this seminal work of utopian and dystopian literature in its myriad forms regularly with new citations and revisions. Sargent’s thoughtful use of keywords to identify authors’ nationalities and gender, when known, adds an additional demographic resource for political science, literary, and other humanities research.

Following the confirmation that the LOC cataloged the bibliography in the e-Resources Online Catalog, the Open Publishing program was again approached by the Library of Congress, this time requesting permissions to include the bibliography in their web archives. The LOC notes that they “preserve important cultural artifacts and provide enduring access to them,” and that content is considered important and thus chosen “because they contribute to the historical record, capturing information that could otherwise be lost. With the growing role of the web as an influential medium, records of historic events could be considered incomplete without materials that were ‘born digital’ and never printed on paper.” This marks the first publication by the Penn State Libraries Open Publishing program to be archived and catalogued by the Library of Congress in this way.

Penn State Libraries Open Publishing is the Open Access imprint of The Pennsylvania State University Libraries, and is a unit within the Research Informatics and Publishing department. We provide tools and support for Penn State-affiliated authors and groups to publish full-featured electronic scholarly journals, searchable annotated bibliographies, monographs, and topical web portals using a variety of digital platforms. All of the publications are free to view online and download. Copyright is retained by the individual authors, journals, or sponsoring entity, and almost all publications are licensed for use under a Creative Commons license. For more information about the program, please visit openpublishing.psu.edu/, or contact Ally Laird at alaird@psu.edu.

Walk 1,000 miles in your shoes

On July 1, 2018 a small group of library employees embarked on an ambitious goal:  traverse (run, hike, walk, bike, swim) 1,000 miles in one year. It sounds unattainable, but broken down into small chunks, it’s only 2.74 miles per day. For the last two years, Heather Ross has participated in a group of fellow Syracuse University alums where a group leader maintained a weekly log of miles and posted the results weekly. She didn’t think she could do it, so she watched from the shadows for a year, and then in January of 2018 she jumped in with two sneaker-clad feet and started walking. In October 2018, she surpassed her 1,000th mile with the Syracuse group.

1000 miles: Weekly wrap-up image

Things were going so well that Heather decided to start a 1,000 mile group here in the University Libraries. She talked with a small group of people in the Libraries in late June and we started tracking in July 2018. We use Slack to post our mileage and every week the mileage keeper posts pretty charts that show progress and help with encouragement! Heather’s life got crazy in January and Andrew Gearhart took over as mileage keeper and cheer captain. However, he couldn’t do it alone, as there was a lot of encouragement flying on the channel between the members of the group. As of May 21, 12 of our members have walked 1,000 miles with three more in the running (no pun intended).  Cumulatively, our group has covered over 20,000 miles!

We have people of all sorts of abilities. Heather’s not a runner but loves to walk. Rachel runs 1/2 marathons. Albert walks EVERYWHERE!  To others, each step is a precious thing to be celebrated. Some weeks are good weeks and some weeks aren’t.  It’s not a race to see who gets to 1,000 miles the fastest.  It’s accountability and encouragement from and for the group. While most of us have a goal of 1,000 miles, many have their own personal goals.  It’s really about the long-term effort and in the end, we did it together.

Want to join us in our next epic trek?  Email Heather Ross (hdr10@psu.edu or @heather_ross on Slack) or Andrew Gearhart (andrew@psu.edu or @AndrewGearhart on Slack).  You can also join our Slack channel #1000-miles.

We count Monday through Sunday so our first day (for 2019-2020) will be Monday, July 1.  On Monday, July 8, you post your mileage in the Slack channel.  It helps to have a fitness tracker of some sort (Fitbit, Garmin, Apple/Android watch), but many smartphones can also be configured to work as a pedometer. Accuracy of pedometers varies significantly, but remember, it’s about the effort … not the distance!

2018-19 Group members:
Albert Rozo
Ally Laird
Andrew Gearhart
Ann Thompson
Anne Behler
Ashoo Kumar
Diane Sawyer
Ellysa Cahoy
Emily Rimland
Heather Ross
Paul Burnell
Rachel White
Sandy Confer
Sandy Morgart
Stephanie Gates
Theresa Tarves

Customer Service Tip: Fall in love with your customer’s pain points—not with your solutions

By: Michael Hinshaw (submitted by Carmen Gass)

It’s human nature to fall in love with your solutions. It’s also a common pitfall for business leaders, entrepreneurs, and those responsible for improving customer experiences.

Don’t. Because the implications of this mindset are significant. Remember New Coke? Qwikster, from Netflix? And what about Barnes and Noble’s Nook? In each case, well-intentioned leaders made a bet on a solution to a problem they didn’t fully understand. Read more here.

Events: June 17

Summer 2019
Academic calendar information for all campuses is available online.

promotional poster - Secret Lives of Girls and Women

 

Jan. 28-Sept. 1, 2019, Exhibit: “The Secret Lives of Girls and Women” Eberly Family Special Collections Library, 104 Paterno Library. Through the examination of books, letters, hand-written diaries and other archival materials, The Secret Lives of Girls and Women exposes a wide spectrum of feminine mysteries. The exhibition includes many hidden or concealed aspects of female life found within beauty secrets, secret languages created by women, literary secrets, social taboos and more throughout history. On display during Special Collections Library hours.

The Future is Now, exhibit graphic

Mar. 11-Sept. 26, 2019, Exhibit: “The Future is Now.” Diversity Studies Room, 203 Pattee Library. Highlights from current and forthcoming equipment and assistance available to support students’ academic success from the Libraries’ Media and Technology Support Services and Adaptive Technology and Services departments.

Monday, June 3-Tuesday, Aug. 13  Summer Scholarly Communications Workshops. Students, faculty and staff, join Ana Enriquez, scholarly communications outreach librarian, for communications workshops that cover topics such as open access, copyright and fair-use policies.Workshops take place via Zoom and in various locations across Penn State’s campuses. Registration is free but required for all workshops by clicking on the links provided.
Tuesday, June 18, Public Tour: Secret Lives of Girls and Women. Curated free tours of the Special Collections exhibit “The Secret Lives of Girls and Women” will offer background information and provenance to the books and objects on display, as well discussion about the their meaning and importance. Registration requested. 10:30-11:30 am, 104 Paterno Library on the University Park Campus.
Thursday, June 20-Friday, August 23, 2019 Research Travel Awards winning “brown bag” presentations. Seven informal, one-hour lunchtime presentations offered by traveling researchers on a variety of topics, hosted by the Eberly Family Special Collections Library.  All presentations are open to the public and take place in Mann Assembly Room, 103 Paterno Library.
Thursday, July 18, Public Tour: Secret Lives of Girls and Women. Curated free tours of the Special Collections exhibit “The Secret Lives of Girls and Women” will offer background information and provenance to the books and objects on display, as well discussion about the their meaning and importance. Registration requested. 2-3 p.m., 104 Paterno Library on the University Park Campus.
Tuesday, August 13, Public Tour: Secret Lives of Girls and Women. Curated free tours of the Special Collections exhibit “The Secret Lives of Girls and Women” will offer background information and provenance to the books and objects on display, as well discussion about the their meaning and importance. Registration requested. 10-11 a.m., 104 Paterno Library on the University Park Campus.

Please submit event information — and all Library News submissions — to Public Relations and Marketing via its Staff Site request form and selecting the “Library News blog article” button.

1000 mile recruiting letter

On July 1, 2018 a small group of library employees embarked on an ambitious goal:  traverse (run, hike, walk, bike, swim) 1,000 miles in one year. It sounds unattainable, but broken down into small chunks, it’s only 2.74 miles per day. For the last two years, Heather Ross has participated in a group of fellow Syracuse University alums where a group leader maintained a weekly log of miles and posted the results weekly. She didn’t think she could do it, so she watched from the shadows for a year, and then in January of 2018 she jumped in with two sneaker-clad feet and started walking. In October 2018, she surpassed her 1,000th mile with the Syracuse group.

1000 miles: Weekly wrap-up image

Things were going so well that Heather decided to start a 1,000 mile group here in the University Libraries. She talked with a small group of people in the Libraries in late June and we started tracking in July 2018. We use Slack to post our mileage and every week the mileage keeper posts pretty charts that show progress and help with encouragement! Heather’s life got crazy in January and Andrew Gearhart took over as mileage keeper and cheer captain. However, he couldn’t do it alone, as there was a lot of encouragement flying on the channel between the members of the group. As of May 21, 12 of our members have walked 1,000 miles with three more in the running (no pun intended).  Cumulatively, our group has covered over 20,000 miles!

We have people of all sorts of abilities. Heather’s not a runner but loves to walk. Rachel runs 1/2 marathons. Albert walks EVERYWHERE!  To others, each step is a precious thing to be celebrated. Some weeks are good weeks and some weeks aren’t.  It’s not a race to see who gets to 1,000 miles the fastest.  It’s accountability and encouragement from and for the group. While most of us have a goal of 1,000 miles, many have their own personal goals.  It’s really about the long-term effort and in the end, we did it together.

Want to join us in our next epic trek?  Email Heather Ross (hdr10@psu.edu or @heather_ross on Slack) or Andrew Gearhart (andrew@psu.edu or @AndrewGearhart on Slack).  You can also join our Slack channel #1000-miles.

We count Monday through Sunday so our first day (for 2019-2020) will be Monday, July 1.  On Monday, July 8, you post your mileage in the Slack channel.  It helps to have a fitness tracker of some sort (Fitbit, Garmin, Apple/Android watch), but many smartphones can also be configured to work as a pedometer. Accuracy of pedometers varies significantly, but remember, it’s about the effort … not the distance!

2018-19 Group members:
Albert Rozo
Ally Laird
Andrew Gearhart
Ann Thompson
Anne Behler
Ashoo Kumar
Diane Sawyer
Ellysa Cahoy
Emily Rimland
Heather Ross
Paul Burnell
Rachel White
Sandy Confer
Sandy Morgart
Stephanie Gates
Theresa Tarves

Law Librarians develop unique conference on legal research instruction

By: Rebecca Mattson
H. Laddie Montague Law Library

Laura Ax-Fultz, photo

Laura Ax-Fultz

Rebecca Mattson, photo

Rebecca Mattson

Law librarians Laura Ax-Fultz (Dickinson Law, Carlisle) and Rebecca Mattson (Penn State Law, University Park) just concluded the inaugural Teaching the Teachers Conference held on May 30-31, 2019 at Georgia State College of Law in Atlanta, Georgia. The Teaching the Teachers Conference provided a foundation in instructional philosophy, techniques, and assessment for law librarians by law librarians.

In 2016, after attending the ACRL Immersion program at Penn State University Libraries, Laura and Becky were inspired to create an experience for law librarians to enhance their knowledge of pedagogical issues and best practices specific to legal research instruction. During the American Association of Law Libraries (AALL) Annual Meeting in July 2016, they started working with the incoming chair of the AALL Research, Instruction, and Patron Services Special Interest Section (RIPS-SIS) to convene a task force to design and create the conference.

For the past three years, Laura, Becky, and the task force built the conference from the ground up – soliciting sponsorships, developing curriculum, and organizing the conference logistics.
Conference attendance was limited to 40 registrants plus presenters in order to facilitate a robust, interactive experience. Registration for the conference opened in January, and the 40 spots were filled within 30 minutes. Last week, the event finally came to fruition with 60 attendees from law libraries across the country. This unique, custom-designed conference was a huge success, and with eager enthusiasm from attendees, the task force plans to hold the conference every two years.

Several attendees live-tweeted the conference (#TTT19), and those tweets were noticed and followed by others in the law librarian and legal writing communities. One attendee even tweeted, “Hands down the very best conference I’ve ever been to.”

 

Tech Tip: Redesigned 2FA launching in June

By: Ryan  Johnson

tech tip: 2FA redesign screen shot

Later this month, users of WebAccess—the University’s authentication system that protects University email, Canvas, LionPATH and more—will notice a slight redesign to the system’s two-factor authentication (2FA) prompt. The change follows last year’s more significant interface redesign and is triggered by an upgrade to the system.

The new 2FA prompt will look different from the current prompt but be functionally the same. However, the upgrade to the 2FA service will increase security and allow for new features to be enabled, including a “Remember my device” feature that will allow users to log in with 2FA less frequently.

 

Summer 2019 Scholarly Communications Workshops offered

The following workshops and trainings on scholarly communications and copyright will be offered this summer. The workshops are coordinated by Ana Enriquez, scholarly communications outreach librarian, and take place either via Zoom or in various locations through Penn State’s campuses.

Registration is free but required for all workshops. To register, please follow the links below or contact Ana Enriquez at enriquez@psu.edu. Workshops on Zoom:

Introduction to Copyright (three-part series), Tuesdays, June 4, June 25, and July 9, 12 to 1 p.m. (Zoom)
Have you ever wondered how things enter the public domain? What rights you have to control use of your work? What rights you have to use someone else’s work? Learn more about copyright law at this workshop by Ana Enriquez, Scholarly Communications Outreach Librarian. This is an interactive workshop. Throughout it, participants will work in small groups to address hypothetical copyright questions and then debrief their responses as a full group.

Using Creative Commons Licensed Material (with Amanda Larson), Tuesday, July 9, 10 to 11 a.m. (Zoom)
Have you ever wondered whether you can use material licensed under one of the Creative Commons licenses? Have you had trouble finding licensed material? Join Ana Enriquez, Scholarly Communications Outreach Librarian, and Amanda Larson, Open Education Librarian, for a workshop on using material licensed under one of the Creative Commons licenses. Ana will provide an overview of what the licenses mean. Amanda will provide tips on searching for licensed content. Participants will have the opportunity to practice determining which licenses are suitable for particular needs and finding content.

Open Access Basics, Wednesday, July 10, 12 to 1 p.m. (Zoom)
Learn the history and current directions of the open access movement. Ask your questions. Get prepared to advocate for open access at Penn State and beyond.

Copyright for Scholarly Authors, Thursday, July 11, 12 to 1 p.m. (Zoom)
Have you ever run into copyright questions when publishing your scholarship? How can you obtain permission to use someone else’s images or figures? When can you use those images or figures without permission? What permission is necessary for use of archival or museum materials? Join Ana Enriquez, Scholarly Communications Outreach Librarian, for a workshop on these and other questions. This is an interactive workshop. After an overview from Ana, workshop participants will work in small groups to address hypothetical copyright questions and then debrief their responses as a full group.

Copyright and Your Thesis or Dissertation, Tuesday, July 30, 10 to 11 a.m. (Zoom)
Do you have copyright questions related to your thesis or dissertation? How can you obtain permission to use someone else’s images or figures? When can you use those images or figures without permission? What permission is necessary for use of archival or museum materials? What’s the relationship between copyright and academic honesty? Join Ana Enriquez, Scholarly Communications Outreach Librarian, for a workshop on these and other questions. This is an interactive workshop. After an overview from Ana, workshop participants will work in small groups to address hypothetical copyright questions and then debrief their responses as a full group.

Negotiating Publishing Contracts, Tuesday, July 30, 12 to 1:30 p.m. (Zoom)
Which terms of your publishing agreement might you want to negotiate? How? When you’re working on behalf of a publisher, what terms do you seek? Explore these and other questions about publishing contracts in a workshop hosted by Ana Enriquez, Scholarly Communications Outreach Librarian. This is an interactive workshop. After a brief overview of negotiation techniques and the law in this area, participants will negotiate mock publishing contracts. Participants will be able to choose between a mock contract for a journal article and one for a scholarly monograph. The group will then reconvene to debrief those negotiations.

Copyright and Accessibility, Wednesday, July 31, 12 to 1 p.m. (Zoom)
How does copyright law interact with making copyrighted works accessible to people with disabilities? Learn more at this workshop from Ana Enriquez, Scholarly Communications Outreach Librarian. This is an interactive workshop. After an overview from Ana, workshop participants will work in small groups to address hypothetical copyright questions and then debrief their responses as a full group.

Predatory Publishing, Thursday, August 1, 12 to 1 p.m. (Zoom)
We’ve all seen publishing opportunities that seem too good to be true. How can you avoid falling for an offer from a predatory publisher and damaging your scholarly reputation? Join Ana Enriquez, Scholarly Communications Outreach Librarian, for a workshop on avoiding predatory publishers. After an overview from Ana, participants will practice evaluating publishing offers and other solicitations sent to researchers (conference invites, editorial board nominations, etc.) to determine whether they are predatory. Participants are encouraged to submit examples to Ana in advance for evaluation during the workshop.

Trainings on Public Access to Research on Zoom:

Complying with the NSF Public Access Policy, Tuesday, June 18, 12:15 to 12:45 p.m. (Zoom)
Do you understand the public access requirements for your NSF-funded research? Under NSF’s public access policy, publications based on NSF-supported research must be deposited in the NSF Public Access Repository. Join Ana Enriquez, Scholarly Communications Outreach Librarian, for a brief overview of grant recipients’ obligations, with time for questions.

Complying with the Department of Energy Public Access Policy, Wednesday, June 19, 12:15 to 12:45 p.m. (Zoom)
Do you understand the public access requirements for your DOE-funded research? Under DOE’s public access policy, publications based on DOE-supported research must be deposited in the DOE Public Access Gateway for Energy and Science (PAGES). Join Ana Enriquez, Scholarly Communications Outreach Librarian, for a brief overview of grant recipients’ obligations, with time for questions.

Complying with the NIH Public Access Policy, Thursday, June 20, 12:15 to 12:45 p.m. (Zoom)
Do you understand the public access requirements for your NIH-funded research? Under NIH’s public access policy, publications based on NIH-supported research must be deposited in PubMed Central upon acceptance for publication, to be made publicly available no later than 12 months after the official date of publication. Join Ana Enriquez, Scholarly Communications Outreach Librarian, for a brief overview of grant recipients’ obligations, with time for questions.

Who Owns What, Monday, June 24, 12:15 to 12:45 p.m. (Zoom)
What does PSU policy have to say about the ownership of scholarly IP? Who gets to sign publishing agreements and make copyright decisions about published research? How does this interact with public access mandates from research funders? Join Ana Enriquez, Scholarly Communications Outreach Librarian, for a brief overview of Penn State policy in this area, with time for questions.

Central Pennsylvania Festival of the Arts Community Outreach Workshop:

Copyright for Artists and Art Lovers, Friday, July 12, 8:30 to 9:30 a.m. (University Park, Mann Assembly Room)
What’s the line between building on someone else’s work and ripping them off? Copyright law gives us one answer. Join Ana Enriquez from the Penn State Libraries for a discussion of art copyright, including cases involving Shepard Fairey, Jeff Koons, Richard Prince, and Super Bowl XLIX’s very own Left Shark. Coffee and a light breakfast will be provided.

University Park Workshop Day, July 17:

Introduction to Copyright, 9:30 a.m. to 12 p.m. (Pattee W315)

Copyright for Scholarly Authors, 1 to 2 p.m. (Mann Assembly Room)

Negotiating Publishing Contracts, 2 to 3:30 p.m. (Mann Assembly Room)

Harrisburg Workshop Day, July 18: Schedule to be announced.

Eastern PA Workshop Day (Brandywine), August 5:

Predatory Publishing, 11 a.m. to 12 p.m. (Penn State Brandywine, 113 Main)

Open Access Basics, 12 to 1 p.m. (Penn State Brandywine, 113 Main)

Introduction to Copyright, 1:30 to 3:30 p.m. (Penn State Brandywine, 113 Main)

Western PA Workshop Day (Greater Allegheny), August 13:

Copyright for Scholarly Authors, 10:30 to 11:30 a.m. (Penn State Greater Allegheny, Ostermayer Multipurpose Room)

Negotiating Publishing Contracts, 12 to 1:30 p.m. (Penn State Greater Allegheny, Ostermayer Multipurpose Room)

Predatory Publishing, 1:45 to 2:45 p.m. (Penn State Greater Allegheny, Ostermayer Multipurpose Room)

Penn State encourages qualified persons with disabilities to participate in its programs and activities. If you anticipate needing any type of accommodation or have questions about the physical access provided, please contact Ana Enriquez at 814-865-1758 or enriquez@psu.edu in advance of your participation or visit.

Events: June 3

Summer 2019
Academic calendar information for all campuses is available online.

promotional poster - Secret Lives of Girls and Women

 

Jan. 28-Sept. 1, 2019, Exhibit: “The Secret Lives of Girls and Women” Eberly Family Special Collections Library, 104 Paterno Library. Through the examination of books, letters, hand-written diaries and other archival materials, The Secret Lives of Girls and Women exposes a wide spectrum of feminine mysteries. The exhibition includes many hidden or concealed aspects of female life found within beauty secrets, secret languages created by women, literary secrets, social taboos and more throughout history. On display during Special Collections Library hours.

The Future is Now, exhibit graphic

Mar. 11-Sept. 26, 2019, Exhibit: “The Future is Now.” Diversity Studies Room, 203 Pattee Library. Highlights from current and forthcoming equipment and assistance available to support students’ academic success from the Libraries’ Media and Technology Support Services and Adaptive Technology and Services departments.

Tuesday, June 18, Public Tour: Secret Lives of Girls and Women. Curated free tours of the Special Collections exhibit “The Secret Lives of Girls and Women” will offer background information and provenance to the books and objects on display, as well discussion about the their meaning and importance. Registration requested. 10:30-11:30 am, 104 Paterno Library on the University Park Campus.
Thursday, July 18, Public Tour: Secret Lives of Girls and Women. Curated free tours of the Special Collections exhibit “The Secret Lives of Girls and Women” will offer background information and provenance to the books and objects on display, as well discussion about the their meaning and importance. Registration requested. 2-3 p.m., 104 Paterno Library on the University Park Campus.
Tuesday, August 13, Public Tour: Secret Lives of Girls and Women. Curated free tours of the Special Collections exhibit “The Secret Lives of Girls and Women” will offer background information and provenance to the books and objects on display, as well discussion about the their meaning and importance. Registration requested. 10-11 a.m., 104 Paterno Library on the University Park Campus.

Please submit event information — and all Library News submissions — to Public Relations and Marketing via its Staff Site request form and selecting the “Library News blog article” button.

Libraries’ Director of Development Bob Darrah wins Esprit de Corps Award

By: Jenny Cifelli

University Libraries Director of Development Bob Darrah recently received the 2019 Esprit de Corps Award from Penn State’s Division of Development and Alumni Relations (DDAR). The award — in recognition of a colleague whose loyalty, leadership and dedication to Penn State goes above and beyond expectations — is an honor that the committee bestows upon an individual who improves morale and leads by example.

Bob Darrah DDAR award 2019

Bob Darrah receives the DDAR Esprit de Corps Award, with Rich Bundy, vice president for Development and Alumni Relations at Penn State.

“In short, the winner of the Esprit de Corps award lives by the philosophy that we must be ‘good colleagues first’,” said award presenter Toni Feret, Associate Director of Development, Development and Alumni Relations for Penn State Altoona during the May 13 awards ceremony at the Nittany Lion Inn, on the University Park campus.

“Bob exemplifies the type of leader we should recognize at Penn State,” said Tina Hennessey, executive director of Development for Penn State University, who nominated Bob for the award. “He puts others first in the course of his work, including his team members, coworkers, volunteers and donors. He has an incredible commitment to teamwork and is a model for how we want our leaders to treat others.”

Bob holds a B.A. in classics from the University of Oregon and a post-baccalaureate certificate in ancient languages from Penn State, where he is currently pursuing a Master’s degree in Comparative Literature. His enrollment in a graduate program at Penn State has been beneficial to his work in development, said Hennessey, in her nomination.

“[Bob’s] school work is about his intellectual growth, but it also positions him to talk about the depth of our academic research enterprise in the humanities in great detail and with credibility,” said Hennessey.  “His commitment to being a lifelong learner and his passion for the arts and humanities at Penn State in particular is what has made him such a powerful advocate for the University Libraries.”

Bob’s career in development spans close to 20 years, having held prominent positions at the School of Music and Dance at the University of Oregon; The Portland Art Museum in Portland, Oregon; and the Kennedy Center for the Performing Arts in Washington, D.C. In 2010, he began his career at Penn State with the College of Arts and Architecture as associate director of development and later as interim director of development, then as director of major gifts in the College of the Liberal Arts before joining the Libraries Development and Alumni Relations team in 2017.

“Bob uses every possible opportunity to learn and share knowledge,” said Caridad Clark, associate director of Major Gifts for the University Libraries. “Yet despite his brilliance he is humble and for me that imparts its own teachable experience, to never be too smart to learn or too selfish to teach. Bob is an exceptional leader and he is brilliant!”

 

 

 

 

Discovery Day Keynote Speaker: Leo Lo, associate dean for Learning Undergraduate Services and Commonwealth Campuses

By: Carmen Gass

Leo S. Lo, Penn State University Libraries associate dean for Learning, Undergraduate Services and Commonwealth Campus Libraries
Please join us for our keynote presentation to kick off Discovery Day 2019! Associate Dean Leo Lo will be speaking on “How to develop a system of habits and the mentality of ‘small marginal
gains’.” Leo will share how a systematic process of habits has really helped him in both professional and personal life.

Join us at 8:30 a.m., May 30, 2019, at Foster Auditorium & Mediasite Live

 

Customer Service Tip: How to learn and remember customer names

By: Jeff Toister (submitted by Carmen Gass)

“Remember that a person’s name is to that person the sweetest and most important sound in any language.”

Dale Carnegie wrote that in his famous book, How to Win Friends and Influence People. The book was originally published in 1936, and calling someone by name is still a powerful way to build rapport. View the complete post here.

Customer Service Mastery: Delight Every Customer -Lynda.com from Linkedin

By: Carmen Gass

“When a customer receives exceptional service, you don’t just earn their business—you earn their loyalty. And while every customer is different, the methods for thinking about delight are
shared by all. In this course, Chris Croft focuses on these methods, sharing over two dozen practical ways to inspire yourself and your team to generate ideas for delighting your clientele. Regardless of your industry, these tips can help you and your colleagues go beyond the basics and create personalized, meaningful customer service experiences.”

View the class here.

Buddy Program

By: Carmen Gass

The Onboarding Oversight Group is excited to announce the kickoff of the Buddy Program! In response to survey results from you this program will give current library employees the opportunity to welcome and “onboard” new employees. By buddying up with a seasoned employee, new library employees will gain insight to inside information and receive the encouragement they need to get comfortable in their new workplace.

We are looking for enthusiastic and outgoing employees who would like to be a buddy to a new employee. If you feel you would be a positive and informative influence to a new library employee, please take a minute to look over the buddy program as well as the role of a buddy. This opportunity is available for all part-time, full-time, faculty and staff.

Can you meet the expectations of a buddy and are you interested in welcoming new employees to the library?

Please contact the Onboarding Oversight Group, UL-ONBOARDING@lists.psu.edu, if you are interested in this opportunity. Thank you so much for your interest in this important endeavor!

Tech Tip: New Penn State IT Alerts Page

By: Ryan Johnson

The previous Penn State IT alerts system and website was recently replaced by a new subscription page.

The service page will provide information on any current outages or degradations, as well as planned service maintenance and historical service information. Users may elect to subscribe to email notifications by service to ensure that they receive service status information about services that are important to them.

tech tip: IT Alerts screen shot

tech tip: IT Alerts screen shot

To learn more about the system status page and how to subscribe to alerts, take a look at the following video.

From the Library Instruction Reboot: Badges pave the way for more advanced instruction

By: Anne Behler

Thank you for following along with Library Learning Services on our Library Instruction Reboot. In our latest blog post, guest blogger Carmen Cole, Information Sciences and Business Librarian, shares her experience using digital badges as a mode of teaching students in IST 110. Stories like these add fuel to our fire as we develop our instructional portfolio. Thank you, Carmen, for sharing yours!

Badges Pave the way for more Advanced Instruction