Customer Service Tip: Digital body language

By: Erica Dhawan (submitted by Carmen Gass)

People rely on body language and tone to grasp the real meaning of messages. Without these cues, we misunderstand each other more quickly, argue more, and walk away faster from
relationships. In the virtual world—where most business is conducted—it’s even harder to communicate. If you want to build closer relationships with colleagues and clients, digital
body language is your solution. Access the LinkedIn Course here.

Events: March 9

Spring 2020
Academic calendar information for all campuses is available online.

Roots/Routes: Contested Histories, Contemporary Experiences exhibition graphic

Through Mar. 15, 2020, Exhibit: “Indigenous Roots/ Routes: Contested Histories, Contemporary Experiences.” Special Collections Exhibition Space, 104 Paterno Library. Reflections on the past five centuries of colonization and cultural exchange between Indigenous Peoples. Europeans, Africans, and later, Americans.

Tuesday, March 17, Film: Not for Ourselves Alone. The University Libraries Diversity Committee and the Women’s subcommittee of the Finance and Business Diversity Committee present “Not for Ourselves Alone” in celebration of Women’s History month through film. 2:30 p.m. in Foster Auditorium, 102 Paterno Library, University Park.
Wednesday, Mar. 18, Voices 2020: The Share Your Story Showcase at Penn StateA series of 45-minute individual storytelling sessions where difficult questions are expected, appreciated and answered. A Showcase event in Foster Auditorium is scheduled for 11 a.m., with sessions throughout Paterno Library and Pattee Library from 1-5 p.m.. Sponsored by the University Libraries in cooperation with Adult Lerner Programs and Services, Schreyer Honors College, the Gender Equity Center, the Center for Sexual and Gender Diversity, and the Center for the Performing Arts. 11 a.m.-5 p.m., University Park.  
Wednesday, Mar. 18, Restorative Justice Initiative: Higher Education in PrisonsA film screening of “College Behind Bars,” directed by Lynn Novick, explores the transformative power of education through the eyes of a dozen incarcerated men and women trying to earn college degrees. 5:30 p.m. in Foster Auditorium, 102 Paterno Library, University Park.
Thursday, Mar. 19, Women’s History Zine Workshop. Use the Special Collections archives to create a zine to celebrate Women’s History Month in this hands-on workshop including a brief history of zines and a presentation by University Archivist Angel Diaz on preserving and archiving. You’ll leave with your own zine! 5-7:30 p.m. in Mann Assembly Room, 103 Paterno Library, University Park.
Thursday, Mar. 19, Barbara Jordan Lecture Series presents Dr. Ibram Kendi. Dr. Kendi, author, historian and professor at American University will speak about his bestselling book, How to be an Antiracist” A book sale and signing will follow the event. 6 p.m. in Foster Auditorium, 102 Paterno Library, University Park.
Monday, Mar. 23- Friday, Mar. 27, Wiki Edit-a-thon. A cross-campus Wikipedia Edit-a-thon week in honor of Women’s History Month. No experience is necessary. Information on each campus edit-a-thon can be found on the meetup page.
Wednesday, April 8, Docunight: Iran Via Documentaries.On the first Wednesday of every month, Docunight features a documentary film about, around, or in Iran, or made Iranians. Free and open to everyone, all films have English subtitles. Co-sponsored by the Iranian Student Association and the University Libraries. 7 p.m. in Foster Auditorium, 102 Paterno Library, University Park.
Wednesday, Apr. 8, A presentation with Bayan abu Sini, head of Library User Services Department at the Princess Sumaya University for Technology, Amman, Jordan. Ms. Bayan will discuss her experiences as a librarian in Jordan, differences between librarianship in the U.S. and Jordan, and her research project as a Humphrey Fellow. Noon-1 p.m. in Foster Auditorium, 102 Paterno Library, University Park.
Thursday, Apr. 9, Student Employee Showcase. Lighting talks from the Libraries’ Bednar interns, Stelts-Filippelli intern, and other student employees at 1:3-0 p.m. in Foster Auditorium and via MediaSite Live, followed by Outstanding Student Employee Awards at 2:45 p.m. A small reception will be held at 3-4 p.m. in Mann Assembly room, 103 Paterno Library, University Park.
Friday-Sunday, May 8-10, Spring 2020 Commencement 

Please submit event information — and all Library News submissions — to Public Relations and Marketing via its Staff Site request form and selecting the “Library News blog article” button.

Ithaka S+R Undergraduate Survey 2020

By: Lana Munip

The University Libraries will conduct the Ithaka S+R Undergraduate Survey from March 23 to April 20. It’s been four years since we last surveyed our undergraduate population and it will be interesting to see what’s changed.

As before, the sample will include students from all locations with undergraduate populations, including World Campus. At some campuses, the entire undergraduate population will be invited to participate. (These include Beaver, Brandywine, DuBois, Fayette, Greater Allegheny, Hazleton, Lehigh Valley, Mont Alto, New Kensington, Schuylkill, Shenango, Wilkes-Barre, Scranton, York.)

The survey will cover the following areas:
1) coursework, academics, and information practices;
2) perceptions of the role of the library;
3) library space planning;
4) extra- and co-curricular activities; and
5) interest in and opportunities for conducting or contributing to original research.

As an incentive to participate, students who complete the survey will have the chance to enter a drawing for one of 10 $100 Amazon gift cards. Our office is working with Public Relations and
Marketing to promote the survey widely. We’ll share more news about this closer to the date.

The Libraries will receive a summary report of findings from Ithaka S+R approximately three weeks after the survey closes, after which visualizations of the data will be created, similar to the 2019 Graduate and 2018 Faculty Surveys. These visualizations will be filterable to the campus library level. Additional analysis of the data will take place in summer.

If you have any questions about the survey, please contact Lana Munip, lana@psu.edu or 814-863-1939. If you want to see the visualizations from our earlier surveys, please go to:
https://staff.libraries.psu.edu/assessment and follow the links in the left side bar.

Focus on Assessment: University Libraries Factbook

By: Leigh Tinik

The Library Assessment Department’s mission is to use evidence-based approaches aimed at reducing uncertainty to inform decision making. The Department strives to increase the transparency of library service and operational data and provide data and analysis in support of strategic and operational needs.

In order to provide faculty and staff with access to library data to better inform decision making, the Assessment Department has developed a University Library Factbook, including up-to-date
information on key library metrics. This factbook contains statistics on circulation, inter-library loan, full-text journal article and ebook downloads, website analytics, reference transactions, study rooms, gate counts, student enrollment, and library personnel.

Data for these metrics is displayed by fiscal quarter. Information is shown by fiscal quarter, rather than academic semester, due to the reporting requirements of the Association of
Research Libraries and the Association of College and Research Libraries. The Factbook contains historical information from FY 18-19 until present and will continue to be updated quarterly. In addition to historical trends, statistics are broken out by Library whenever possible to enable decision making by specific location.

The purpose of this dashboard is to provide up-to-date information for use by colleagues across the many library locations to help inform practices. We would love to hear from
you if there are additional metrics or visualizations that would be useful to you. If you have any questions or comments regarding the Factbook, please reach out to Leigh Tinik at law222@psu.edu or 814.863.1880.

The Factbook can be viewed on the University Libraries Staff Site, at the following location:
https://staff.libraries.psu.edu/assessment/quarterly-statistics

Customer Service Tip:  Empathy for customer service professionals

By: Myra Golden (submitted by Carmen Gass)

Customer service people may answer questions accurately and resolve problems swiftly, but the interaction can still end badly if a customer doesn’t feel positive. Learn about how practicing empathy—building a connection—makes customers feel cared about and creates rapport. Access this LinkedIn Learning course here.

Events: March 2

Spring 2020
Academic calendar information for all campuses is available online.

Roots/Routes: Contested Histories, Contemporary Experiences exhibition graphic

Through Mar. 15, 2020, Exhibit: “Indigenous Roots/ Routes: Contested Histories, Contemporary Experiences.” Special Collections Exhibition Space, 104 Paterno Library. Reflections on the past five centuries of colonization and cultural exchange between Indigenous Peoples. Europeans, Africans, and later, Americans.

Tuesday, Mar. 3, Moments of Change: A Century of Women’s Activism A two-part launch event examining the impact of women’s activism since the Nineteenth Amendment’s ratification in 1920 gave women the right to vote. A pop-up exhibit takes place from 2-5 p.m. in Mann Assembly Room, concurrent with a talk entitled “Perspectives on Women’s activism: Questions and Conversation at 3-4 p.m. in Foster Auditorium, 102 and 103 Paterno Library, University Park.
Wednesday, Mar. 4, Discovering Marginalized Populations in the Maps Collection. An informal look at items from the map collection by and about underrepresented groups, including African Americans, Native Americans and women, including a discussion about the pitfalls of the lack of diversity in these collections and how to view them through this lens when using them. 3-4:30 p.m. in W13 Pattee Library, University Park. Register via Learning Resource Network for this free workshop.
Thursday, Mar. 5, Docunight. Featuring the Persian film Platform, Directed by Sahar Mosayebi. A ROCKY-esque tale of determination and grit, Platform follows three Iranian sisters as they compete to become international champions of Wushu, a Chinese martial art. The sisters’ thrilling underdog story explores not only their dedicated training but also their surprising place in society as they challenge traditional gender roles on the path to success. 7 p.m. in Foster Auditorium, 103 Paterno Library, University Park campus.
Wednesday, Mar. 18, Voices 2020: The Share Your Story Showcase at Penn StateAttendees sign up for 45-minute individual storytelling sessions where difficult questions are expected, appreciated and answered. A Showcase event is scheduled in Foster Auditorium. Sponsored by the University Libraries in cooperation with Adult Lerner Programs and Services, Schreyer Honors College, the Gender Equity Center, the Center for Sexual and Gender Diversity, and the Center for the Performing Arts. More information and a sign-up link coming soon.
Thursday, Mar. 19, Zine Workshop. Learn how to create a zine to celebrate Women’s History Month in this hands-on workshop including a brief history of zines and a presentation by University Archivist Angel Diaz on preserving and archiving. You’ll leave with your own zine! 5-7:30 p.m. in Mann Assembly Room, 103 Paterno Library, University Park.
Monday, Mar. 23- Friday, Mar. 27, Wiki Edit-a-thon. A cross-campus Wikipedia Edit-a-thon week in honor of Women’s History Month. No experience is necessary. Information on each campus edit-a-thon can be found on the meetup page.
Wednesday, Apr. 8, A presentation with Bayan abu Sini, head of Library User Services Department at the Princess Sumaya University for Technology, Amman, Jordan. Ms. Bayan will discuss her experiences as a librarian in Jordan, differences between librarianship in the U.S. and Jordan, and her research project as a Humphrey Fellow. Noon-1 p.m. in Foster Auditorium, 102 Paterno Library, University Park.
Thursday, Apr. 9, Student Employee Showcase. Lighting talks from the Libraries’ Bednar interns, Stelts-Filippelli intern, and other student employees at 1:3-0 p.m. in Foster Auditorium and via MediaSite Live, followed by Outstanding Student Employee Awards at 2:45 p.m. A small reception will be held at 3-4 p.m. in Mann Assembly room, 103 Paterno Library, University Park.
Friday-Sunday, May 8-10, Spring 2020 Commencement 

Please submit event information — and all Library News submissions — to Public Relations and Marketing via its Staff Site request form and selecting the “Library News blog article” button.

MS Access and Excel workshop to be offered on Feb. 27

By: Xuying Xin

Join the university Libraries’ Research Informatics and Publishing department for informational sessions highlighting data analytics and visualization and geospatial data and mapping services, free to all Penn State faculty, staff and students. All sessions held in W312A Pattee Library, with online access via Zoom.

Data Analytics and Visualization

  • Introduction to Databases: MS Access and Excel — Thursday, Feb. 27, 2 to 3:30 p.m.
  • Business Analytics with MS SQL Server and Business Intelligence (BI)/SSIS, SSAS, SSRS — Thursday, March 26, 2 to 3:30 p.m.
  • Data Visualization with Power BI Desktop — Thursday, April 23, 2 to 3:30 p.m.

These sessions are designed to provide an overview of data analytics, as well as explore some commonly used software tools for demonstrating data analysis and visualization based on a sample data set. Advance registration is recommended but not required.

Maps and Geospatial Analysis

  • Getting to Know Geospatial Data and Mapping — Wednesday, Feb. 26, 3 to 4:30 p.m. in W13 Pattee Library, with online access via Zoom.

This session will introduce participants to geospatial data from U.S. and international sources, along with information on geospatial software access at Penn State, including ArcGIS Online, ArcGIS ArcMap, and ArcGIS Pro. Participants will receive a brief introduction to geospatial data techniques and analysis. Additional resources will be provided to help participants get started using geospatial software in projects. Resources from these Maps and Geospatial guides will be highlighted: Global Partners: International Geospatial DataArcGIS OnlineArcGIS Pro, and Geographic Information Systems (GIS).

 

2020 All Staff Conference highlighted sessions

By: Angel Peterson

Connection • Collaboration • Community

Are you still on the fence about attending the 2020 All Staff Conference? Over 100 people have registered so far! Take a look below to see some of the sessions that will be offered:

  • Advancing your Career: Setting Goals, Mentorship, and your Resume with Bob Orndorff
  • Creating an Exhibit: From Inception to Realization with Clara Drummond
  • Dealing Positively with People in Challenging Situations with Jodi Himelright

If these sessions tickle your fancy, please join us for the conference on June 3-4, 2020. Don’t forget to register by April 24, 2020!

And don’t forget the deadline to make reservations at the Nittany Lion Inn is Sunday, March 1. Please take a look at the 2020 All Staff Conference Staff site for more information.  

Thank you,
2020 All Staff Conference Committee

Events: February 24

Spring 2020
Academic calendar information for all campuses is available online.

Roots/Routes: Contested Histories, Contemporary Experiences exhibition graphic

Through Mar. 15, 2020, Exhibit: “Indigenous Roots/ Routes: Contested Histories, Contemporary Experiences.” Special Collections Exhibition Space, 104 Paterno Library. Reflections on the past five centuries of colonization and cultural exchange between Indigenous Peoples. Europeans, Africans, and later, Americans.

Saturday, Feb. 1-29, Blind Date with a Book. Book lovers can check out a surprise title when they choose a wrapped book rom the “Blind Date with a Book” displays, located in Pattee Library’s Franklin Atrium and other locations throughout the University Park campus in February. A variety of fiction and nonfiction titles are available, but books may not be unwrapped until after they are checked out at the lending services desk.
Wednesday, February 26, Instruction Community of Practice: Out-of-Classroom Instruction. Beyond one-shot instruction, what can you do to share library resources and librarian expertise with students? Join Penn State Harrisburg Librarians for an online discussion to learn about successful out-of-classroom instructional programs and share or develop programs for your library. Presenters: Emily Reed, Andrea Pritt, and Emily Mross. 2 p.m. om Zoom. Zoom link: https://psu.zoom.us/j/148124396
Tuesday, Mar. 3, Moments of Change: A Century of Women’s Activism A two-part launch event examining the impact of women’s activism since the Nineteenth Amendment’s ratification in 1920 gave women the right to vote. A pop-up exhibit takes place from 2-5 p.m. in Mann Assembly Room, concurrent with a talk entitled “Perspectives on Women’s activism: Questions and Conversation at 3-4 p.m. in Foster Auditorium, 102 and 103 Paterno Library, University Park.
Wednesday, Mar. 4, Discovering Marginalized Populations in the Maps Collection. An informal look at items from the map collection by and about underrepresented groups, including African Americans, Native Americans and women, including a discussion about the pitfalls of the lack of diversity in these collections and how to view them through this lens when using them. 3-4:30 p.m. in W13 Pattee Library, University Park. Register via Learning Resource Network for this free workshop.
Wednesday, Mar. 18, Voices 2020: The Share Your Story Showcase at Penn State.  Attendees sign up for 45-minute individual storytelling sessions where difficult questions are expected, appreciated and answered. A Showcase event is scheduled in Foster Auditorium. Sponsored by the University Libraries in cooperation with Adult Lerner Programs and Services, Schreyer Honors College, the Gender Equity Center, the Center for Sexual and Gender Diversity, and the Center for the Performing Arts. More information and a sign-up link coming soon.
Wednesday, Apr. 8, A presentation with Bayan abu Sini, head of Library User Services Department at the Princess Sumaya University for Technology, Amman, Jordan. Ms. Bayan will discuss her experiences as a librarian in Jordan, differences between librarianship in the U.S. and Jordan, and her research project as a Humphrey Fellow. Noon-1 p.m. in Foster Auditorium, 102 Paterno Library, University Park.
Thursday, Apr. 9, Student Employee Showcase. Lighting talks from the Libraries’ Bednar interns, Stelts-Filippelli intern, and other student employees at 1:3-0 p.m. in Foster Auditorium and via MediaSite Live, followed by Outstanding Student Employee Awards at 2:45 p.m. A small reception will be held at 3-4 p.m. in Mann Assembly room, 103 Paterno Library, University Park.
Friday-Sunday, May 8-10, Spring 2020 Commencement 

Please submit event information — and all Library News submissions — to Public Relations and Marketing via its Staff Site request form and selecting the “Library News blog article” button.

Reminder: Nominations for Outstanding Student Employee Award

By: Paul Burnell

Do you know of a student employee who consistently exhibits a deep understanding of the library while providing excellent patron service? Do you work with a student employee who is
passionate about their responsibilities, and often provides constructive feedback? Is there a student employee who produces quality work, and is viewed as a leader among their peers and
colleagues?

If you answered yes to any of these questions, you’re in luck! Nomination letters for the Libraries’ Outstanding Student Employee Award are being accepted until March 13, 2020.
Nominations can be submitted by a student’s supervisor, full-time employees, or student employee peers. Student employees are any student working in the library (including work study, wage payroll, interns, and graduate assistants). For more information on eligibility and the nomination process, please visit the award’s Intranet page.

Four student employees will be recognized on April 9, 2020, at our Student Employee Showcase event. These four student employees will each be awarded with a certificate and a cash stipend
($250).

The nomination and letters of support may be submitted electronically or in print. To submit electronically, email the Awards Committee at:
studentemployeeawardcommittee@pennstateoffice365.onmicrosoft.com.
To submit in print, send the letters via interoffice mail to Hailley Fargo, W216 Pattee Library. For more questions on the award, feel free to follow up with one of the committee members
listed below.

We look forward to reviewing a great slate of eligible students who have done incredible work for the Libraries!

The 2020 Student Employee Awards Committee
Hailley Fargo, chair
Erik Angel
Paul Burnell
Alan Mays
Christina Wissinger
Danica White
Rachel White

Giving Tuesday Report

By: Alex Boyda

View the quick report online, with details below as well.

On Dec. 3, 2019, more than 90 featured campaigns at Penn State University helped recognize the importance of giving back. This year the University Libraries saw significant success with this
campaign, garnering $34,340 from 144 donors. These record numbers made the University Libraries 3rd overall for total dollars raised, and 5th overall for number of donors.

Generous gifts came from every realm of the Penn State community and ranged from $5 to $2,000. Seventy-three alumni, 43 staff and faculty, 7 friends, 4 parents, and 4 students helped make this year a success. Among this large pool of dedicated alumni, 15 were graduates of the last decade (GOLD) and received a 1:1 match from the university up to $100. Another matching opportunity from the Penn State Bookstore allowed for an additional $15,000 to support the Textbook and Educational Resources Endowment!

2019 has certainly made its impact. Over the years, the Textbook and Educational Resources Endowment has created the momentum to inspire 9 more textbook endowments to support this student need. 2020 is off to a good start with endowments totaling $1,212,680.71. The resources made available through this these endowments will help ensure student success in their education and future careers.

View the quick report HERE.

Useful things I learned about gamification and instruction at Cuny Games 6.0

By: Elizabeth Nelson

Interested in gamification, gamified instruction, game design learning, or any of the other many names for teaching students through games? You’re in the right place!

I recently attended the CUNY Games 6.0 Conference in New York, and I’ve created a document of the takeaways, resources, and new ideas I learned about.

  • Here’s a quick look at some of the presentations and workshops covered in the notes:
  • How to start from a commercial game and create a gamified lesson
  • The key elements to designing an engaging learning game
  • A simple game mechanic to simulate inequality, privilege, and economy
  • Rewarding students with customized learning for repetitive practice
  • Simplifying a real-world concept into a realistic but playable game
  • Creating a game-space for practice of career skills in real situations
  • Students plagiarize to learn that cheating is extra effort for extra risk
  • Multiple examples of library-specific gamified content in various settings

You can read my notes here.

I’d love to hear from anyone else interested in these specific notes or gamification in general! I couldn’t go into full detail with every aspect of the conference, so if you’re interested in learning more or talking about gamified instruction projects, please email me at ezn80@psu.edu!

Elizabeth Nelson
Reference and Instruction Librarian
Penn State Lehigh Valley