Over the course of the last year, members of the Monograph Acquisitions unit of Acquisitions Services have endeavored to create an internal customer service training resources page. It is our desire to provide resources that will enable Collection Development faculty and staff to access information that will make their processes to add material to the Penn State University Libraries collections more effective.

“Training” is categorized into three topics:

• Centralized Technical Services – documents related to Workflows Acquisitions
• GOBI – documents that walk customers through Gobi topics such as creating peers, notifications, emailing folders
• How To – documents to provide information on how to submit order requests for various firm order formats

Go to Acquisitions Services Department Training at https://staff.libraries.psu.edu/acquisitions-services/training.

If you have any questions, or if there is a topic/process that you would like added, please contact Heather Benner, Budget Analyst/Acquisitions Supervisor at hab3@lists.psu.edu.

– submitted by Heather Benner, Acquisitions