Tag Archives: EZ-Borrow

Why did my book requested on ILLiad arrive from an E-ZBorrow Library?

By Barbara Coopey assistant head of Access Services

Since July 2013 Interlibrary Loan staff have been placing books requested via ILLiad on E-ZBorrow. If ILL Staff find that a book request submitted on ILLiad is available at an E-ZBorrow library, they will request it via E-ZBorrow.
There are several advantages for users:

  • E-ZBorrow books arrive faster
  • E-ZBorrow books have a 12-week loan period (weeks longer than the standard ILL loan period)
  • Books are checked out on the user’s CAT Library Account

If the book cannot be supplied from an E-ZBorrow library (this does not happen often) the user will receive an email from the E-ZBorrow system stating, “UNFILLED REQUEST: If you still want this book, please forward this email to ul-ILLiad-support@lists.psu.edu so staff can assist you with this unfilled request.” The email has the book information attached so ILL staff can easily request the book elsewhere. Users can find the original ILLiad request under View – History of Requests, then by selecting the transaction number. Under “Tracking” there will be a status of “Requested via Palci E-ZBorrow.” ILL staff placed over 500 book requests on E-ZBorrow since July 1. ILLiad and E-ZBorrow are located on the Interlibrary Loan website.