In the Rush of Other Urgencies

Crucial Skills: Finding Fault with the Facts:

[We] suggest that people record important decisions—particularly at the end of a conversation when they decide who does what by when and how to follow-up. Why is this important? Memory is unsafe. Memory can be unreliable. Memory can diminish in the rush of other urgencies and deadlines. So write down the facts. What commitments were made? What decisions were made?

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