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Below are the most common camera issues. Please click on the one that best fits your symptoms.

The lights turned on but there is no video or a solid blue background on screen.

Solution #1: Check if camera or h.264 box is disconnected.

This is typically caused when the camera is turned off or has been unplugged from the h.264 box or if the One Button Studio computer loses connection to the h.264 box. Verify that the camera is turned on and plugged into the h.264 box. Then, verify that the h.264 box is turned on and plugged into the computer with a USB cable. Restart the computer.

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Solution #2: Check if h.264 box connection has been reset.

If the restart does not solve the issue, try this procedure:

  • Quit the One Button Studio application
  • Unplug everything from the h.264 box and then reconnect in the following order
    • Plug power into h.264 box
    • Wait 3 seconds
    • Plug HDMI cable from camera into h.264 box
    • Wait 3 seconds
    • Plug USB cable from OBS computer into h.264 box
    • Restart OBS app

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The lights turned on but there is only a solid white background on screen.

Solution: Remove USB flash drive.

Immediately after a complete system reboot, older Mac Minis with the OBS application may not recognize the video stream from the h.264 box the first time a drive is connected. Remove the flash drive, wait for the lights to turn off and then reconnect the drive.

There is no video on the flash drive.

Solution #1: Drive was removed too early. Recover video from Mac Mini.

In some instances, users may not wait to receive confirmation that they can remove their flash drive from the kiosk or there may be a bad connection between their flash drive and the USB hub. When this occurs, a second copy of their recording is retained on the internal hard drive of the Mac Mini. Check the Home > Movies directory for the timestamped file.

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Solution #2: Check the flash drive for defects.

Many flash drives that are given away on campus and off are very cheaply made. These drives have been noted to have up to a 20% failure rate when working with the One Button Studio. In these cases, another flash drive is recommended.

Solution #3: The Mac Mini is out of hard drive space. Delete files from the Movies directory.

On rare occasion, the Mac Mini will run out of space on its internal hard drive due to all user videos being saved in the Home > Movies directory in addition to on flash drives. When this occurs, recordings will not save to either flash drive or the Movies directory. To fix this, clear space by deleting the oldest to newest files in the Movies directory.

How to Compile Usage Stats + Free Up Space

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The video is out of focus.

Solution: Set the camera’s focus manually.

The camera is out of focus or set to autofocus. Check the camera user manual and manually set the focus and exposure on the camera.

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The video stutters.

Solution #1: Playback directly from desktop.

Are you playing directly back from the flash drive? Sound playback issues may result from flash drives being too slow. This will manifest as video stuttering or appearing out of sync. Copy the .mp4 from the flash drive to the desktop and then double click on the .mp4 on the desktop to open it with QuickTime Player.

Solution #2: Restart the One Button Studio computer.

Check the camera user manual and manually set the focus and exposure on the camera.

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Solution #2: Use a newer computer.

Make sure that the One Button Studio computer being used is a 2014 model or later.

Review Installation Guidelines

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Do you still need help after trying these solutions?

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