Goal
Develop her skills so she can move into a managerial position.
Bio
Linda grew up in LA and now lives in San Diego, California with her husband and two kids.
She works for a veterans services organization that helps veterans transition to college.
Ten years ago she was diagnosed with fibromyalgia, which limits her motor skills so it is difficult to use a mouse or hold a book. Some days it’s difficult to get out of bed. She lives with episodic pain that sometimes interferes with her ability to sleep.
Linda needs to fit coursework around her job and family life and accommodate her good and bad days
Frustrations
- Web content that can’t be accessed with a keyboard, such as many third-party web-based tools and resources
- Synchronous videoconferencing sessions with no audio chat option
- When course readings aren’t provided in an accessible digital format
- Deadline-intensive course structure that does not allow time to catch up after fibromyalgia flares
- When extra time for an exam is not set up
Works Best When
- Link text is meaningful and clearly identifies the destination and content type
- Recordings of synchronous web conferencing sessions are provided
- Readings are provided in an electronic format compatible with Kurzweil
- Applications allow speech-to-text input
Created by Penn State World Campus, 2017
This work is licensed under a Creative Commons Attribution 4.0 International License. Photograph is a stock image and not subject to the CC license.