Author Archives: Erica Yassmine Gant

Never run down stairs in high heeled shoes

According to studies by Brewer (1988) and Linton (1982), more memorable events are more likely to be recalled (PSWC, 2015).My mother has always been very overprotective when it comes to her three children (the youngest being our dog/brother Diesel). I can recall vividly when my older brother suffered from an asthma prompting my mother to spring into super overprotective mode. I was around age six and he was around 11. During school hours my brother had experienced chest tightness and severe shortness of breath. Oddly enough he also had forgotten his inhaler prompting the school nurse to call my mother at work. My mother works about twenty-five minutes away from my school but somehow magically appeared in ten minutes flat. As my brother and I were waiting in the main office for my mom to arrive we suddenly hear high heeled shoes running down the floor at high speeds. After she hurriedly completes the early dismissal for my brother and I, we begin to run towards the car. To enter the school there are flight of short steep concrete steps on the outside. As we near the stairs I warn her that she should stop running as kids often fall around the stairs. As my mom practically flies around the corner in a panic with my brother in tail her, she suddenly falls down the stairs. As all of the children within eyesight of the tumble die of laugher, my brother and I reach the bottom he asks “Mommy are you ok?” while I simply state “ Told ya so”.

Memory  is an active process that is constructive in nature. A simple definition for a false memory is a memory or recollection of an event that did not actually occur. My mother recalls a very different memory compared to my own. According to my Mother she actually went to the school because I was having an allergic reaction to strawberries jelly and needed immunotherapy or an allergy shot. Please keep in mind that we didn’t find out I was allergic to strawberries until I was around 11 years old. However if you let my mother tell it she rolled down the stairs due to a faulty high heeled shoe. According to Lesson 9 Everyday memory and memory errors my mother’s false memory is due to the fact that memory is not a recording of an experience but rather is a moldable and malleable recollection (PSWC, 2015). The only recollection of the memory we could agree on is my comment at the end of the tumble “Told ya So!”.

*No one was harmed in this situation besides my Mom’s knee and pride

REFERENCES

Pennsylvania State University World Campus., (2015),. Lesson 9: Everyday Memory and Memory Errors., Retrieved from: https://courses.worldcampus.psu.edu/su15/psych256/001/content/10_lesson/04_page.html

 

Server Life

Memory is “the process involved in retaining, retrieving, and using information about stimuli, images, events, ideas, and skills after the original information is no longer present (Goldstein, 2011). Aside from personality, memory, menu knowledge, and attentiveness, multi-tasking, short term memory(STM) and long term memory(LTM), are by far three of the most important skills needed to successfully be a server. According to Lesson 5, STM is the second store in the Atkinson-Shiffrin model of memory. STM is designed to store small quantity of information readily available  for a short period of time. (PSWC, 2015). This blog will discuss the relation  between being a server and having an efficient STM.

Currently I am employed as a server at a large event day based restaurant in between the Steelers and Pirates stadiums. Often times I have 12 table sections with a maximum of 42 guest to attend to. While I do carry a notepad at all times often times guest stop me in midst of another task and I am unable to write down orders or requests. These are the moments that I rely on my STM. Due to me being unable to write down the order I rely on my STM to retrieve information from what I have just heard.

Sadly STM is exactly as it sounds short. According to Goldstein, majority of the information is eventually lost and only some information is able to reach a more permanent store of LTM (Goldstein, 2011).. Since STM is fleeting its contents/information only endures as long as we are paying attention to them. This may account for why I may forget the specific drink order from a table who flags me down in midst of another task. However this may possibly improved by repeating the order back several times (rehearsal), practicing memory techniques such as chunking and memory supplements.

As previously mentioned STM is not the memory essential to being a successful server. LTM is “the system that is responsible for storing information for long periods of time”(Goldstein, 2011). . LTM is essential to servers in its relation to memorizing the aloha systems (register), several food and drink menus, prices and ingredients. LTM comes in hand most times when customers ask prices and ingredients although the menu is open in front of them. After completing the lessons for memory, I will now practice different techniques to attempt to improve my STM and thank the heavens for an effective LTM.
If you are still interested in Memory and its relation to Serving please enjoy the video below!

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REFERENCES

 

Goldstein, E. (2011). Cognitive Psychology: Connecting Mind, Research, and Everyday  Experience, Third Edition. Belmont, CA. Cengage Learning

 

The Pennsylvania State University. (2015). Lesson 5: Short-term andworking memory. Retrieved from : https://courses.worldcampus.psu.edu/su15/psych256/001/content/06_lesson/06_page.html

Top Down Texting

How many text, direct messages or emails on average does one person send in a day? According to Pew Research Center, In 2011 the average cell owner between 18 and 24 years of age exchange about 109.5 messages a day which adds up to 3,200 text per a month (Smith, 2011). In more recent years cell phones have only become more attached to the hands of teenagers and young American adults. With this many text messages sent it is impossible to always have correct spelling and grammar. What can be used in these instances to possibly decode and understand the sender’s intended meaning? The answer is top down processing. This blog will discuss the use of top-knowledge processing and it use in everyday life in its relation to text messaging.

People utilize top down processing everyday and never realize it.  This is done by utilizing past experiences to interpret information. As stated by Cognitive Psychology, top-down processing begins with each person’s prior knowledge, experience and expectations. Top-down processing centers around the visual ability to recognize patterns with the most simplistic way possible. The top-down processing allows an individual to recognize objects based on a few geons and patterns for example an individual with bad handwriting or for this blog’s sake an individual with misspelling in text messages (Goldstein, 2011).

As previously stated people tend to utilize top down processing everyday and never realize it. I myself have utilized this processes recently through an conversation with an upset friend through text messaging. Due to the upset feelings and high anxiety she was experiencing my friend frequently texted an high speed leading to frequent misspelling. For example she made mistakes such as spelling “the” as “thr” and “definitely” as “definitely”. However due to top down processing, I was able to read through the text messages. Although the letters were in the wrong place I was still able to read and understand the message because I did not read every letter by itself but in stead as a whole. This is due to perceiving information from prior experience with text messaging and expectations of the conversation. The visual system and brain were able to perceive and understand the gist of the conversation due to top-down processing. This is in accordance with the Lesson 3’s approach to top-down processing. The lessons states that when we perceive our world we do not create an an exact copy of objects and attribute of our environment. Rather we individually build a representation of our environment (PSWC,2014).

Now that we have discussed the use of top-knowledge processing and it use in everyday life in its relation to text messaging, we will be able to recognize the importance of this process. Without this process people would not be able to make inferences or perceive anything other that what is strictly contained in the message or data. So the next time you receive a message with errors that you are able to decode, kindly thank your internal perception.

http://http://cdn2.hellogiggles.com/wp-content/uploads/2014/10/17/shutterstock_191728364-people-texting.jpg

REFERENCES

Smith,. Aaron,. 2011. Americans and Text Messaging. Pew Research Center. Retrieved from: http://www.pewinternet.org/2011/09/19/americans-and-text-messaging/

Goldstein, E. (2011) Cognitive Psychology: Connecting Mind, Research, and Everyday Experience, Third Edition. Belmont, CA. Cengage Learning

The Pennsylvania State University. (2015). Lesson 3: Perception. Retrieved from : https://courses.worldcampus.psu.edu/su15/psych256/001/content/04_lesson/05_page.html