U05: Globalization and Diversity in Today’s Workplace

Businesses no longer operate in just the cities they are in, with the ever-changing digital landscape this offers companies to not only serve customers globally, but also have a global staff.  With this fast expansion of globalization for most businesses they did not take the time to build an educational foundation of diversity, understanding the differences between counties, customs etc. This is not only for internal staff but also for customers as well.

Many companies feel if they have a diverse workplace their work is done, this is just the beginning especially when it comes to globalization. Inclusion programs and educating employees on doing business in different parts of the world is important. When cross—functional teams from different countries start working together this provides them a fundamental understanding of how to do business, common courtesies and terms used.

According to the Diversity Journal, “In fact, diversity programs have had a positive impact on employee motivation and customer satisfaction for more than half of the companies that have implemented them, with a noted improvement in brand image for 69% of companies studied by the European Commission. In addition, Fortune 500 companies with three or more women on their board of directors had better financial performances than those with two or fewer, according to a 2007 study from Catalyst” (Johnson. nd.). Therefore, it is no so much more important to have a more diverse staff in today’s global economy.

Cultural awareness, inclusion programs and education are key pillars to making diversity and globalization work. By educating your staff you will have less conflict and it will help your business grow global teams quicker. If a business does not focus on education the staff will spend time getting frustrated with cultural differences or become confused on simple communication tasks, addressing this head on at the start will save a business pain points later in this process.

 

References:

Johnson, S. (n.d.). What Globalization Means for Diversity and Inclusion Efforts. Retrieved July 01, 2017, from http://www.diversityjournal.com/4919-what-globalization-means-for-diversity-and-inclusion-efforts/

Penn State (n.d.). L13 Ethical Climate. PSY 533: Ethics and Leadership. Retrieved from: https://psu.instructure.com//courses/1848568

2 Comments

  1. Bradley Flood July 3, 2017 at 8:20 AM #

    Pamela, we do live in a global environment and it seems as though the world is much closer than it has ever appeared. There will always be challenges created with the various ethical climates that exist throughout an organization. Diversity helps an organization to discover the perspectives of the individuals. Based on the ethical work climate and the criterion that Victor and Cullen (1987) created to compare the moral reasoning that people would utilize, it would be critical for any organization to understand this ethical criteria. Cultures develop the three criterion, Egoism, doing what is best for oneself, Benevolence, doing what is good and Principle, finding standard to adhere to (Wheeler,2017), in different ways and this brings with it the complications of a multi-cultural group that has different work ethics, processes and procedures.
    Bringing together the thoughts and ideas from different cultures, in the separate geographic regions and in a multi-functional team setting will have its issues. Organizations must be able to recognize that individuals will have their own perspective on how issues should be addressed. The local cultural implications, such as work schedules, work ethics and morals of the regions, will affect the overall flow and communications within an organization. Having a clear vision and understanding of cultural differences that can help build the strength of member’s, is clearly needed in today’s global working environments

    References

    Wheeler, 2017. Lesson 13: Victor and Cullen’s (1987) Definition [Lecture notes].Retrieved from:
    https://psu.instructure.com/courses/1848568/pages/l13-victor-and-cullens-1987-
    definition?module_item_id=22607141

  2. Adam Nabie July 2, 2017 at 4:25 AM #

    Pamela
    I agree completely with you that people in the workforce, regardless of position, need to be educated on globalization and diversity. There are so many issues that can arise, even just small ones, which waste time, energy, and essentially productivity. As everything is way more connected now and much easier to connect with someone around the world, it should also be easier for us to learn beforehand about another culture prior to interacting with them.”Globalism makes the world feel smaller via ease of travel and communication. In this more interconnected world, people can share ideas very easily. Whereas cultures used to be insulated and had very little contact with other cultures, our globalized world allows cultures to come into contact with each other like never before. And as globalization increases, multicultural situations and interactions will also increase.” (PSU 2017). The one obstacle I would assume would arise from diversity training, is that some people might just assume and stereotype people of that culture/physical appearance/background to act like all others they’ve learned about or met. In this case, it is important to expect the unexpected and do not go with any preconceived notions – but rather act with an open mind and listen. What do you think?

    Best,
    Adam

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