Imagine having cerebral palsy, being limited to spending a majority of the day in a motorized wheel chair and suffering from an accident. When the ambulance reaches you at the location that the accident occurred, you come to find out that the expensive and heavy chair will not make it to the hospital with you because there is nowhere to put it. This is a well-defined problem because the clear goal of this situation is the need to find an alternative form of transportation to transport the motorized chair to the hospital. Imagine all of the people in the world that have motorized wheelchairs and all of the problematic situations that they could encounter. How do these types of people get onto buses? How do they reach an upper level of a restaurant with only a stair case? How do they fit in a small section of a subway train cart that’s only made for standing room? These are just some of the instances that people who drive motorized wheelchairs could encounter in their daily activities.
One woman, Martha Mendez, 57 years of age who is restricted to driving a motorized wheelchair and suffers from cerebral palsy since she was a child, experienced a problem that she was able to identify a need to solve it. While exiting a public transportation bus, she and her motorized wheelchair crashed into a glass bus shelter. When the ambulance came around, they were unable to transport her chair to the hospital because there was no room to fit it onto the ambulance. Ms. Mendez understood the well-defined problem and wrote a letter to the Mayor’s office in her town in New York. By addressing the problem head on, she made the office aware of it and they were able to purchase $2,000 worth of trailers with ramps that can be affixed to the rear of the ambulances in the city. This response from the mayor’s office was a solution to the well-defined problem of being able to accommodate a disabled person’s wheelchair in the event of an accident. There can be several problems going on in the world at one time. Even though these problems we all face can present obstacles whether physical or mental, by using our understanding of the problem or that of others, we can create the necessary solutions to those problems. Ms. Mendez’s courage to voice the problem by writing a letter to the Mayor’s office is one example of exploring a well-defined problem. Once the problem was brought forth to those in charge of city regulations and operations, they were able to generate a solution to test to see if the trailer ramps will work. This is a way that the city can justify whether or not they plan to continue purchasing trailer ramps for the ambulances or if they need to come up with separate personnel who is in charge of keeping the trailer ramps up to city code regulations. Whatever becomes of this situation, it is nice to know that not all well-defined problems go untouched and the city was able to use problem-solving ideas to assist with the community.
References
http://www.nytimes.com/2015/10/30/nyregion/where-puzzles-often-persist-one-was-solved.html