On November 19, 2001, the Transportation Security Administration (TSA) was created with the passing of the Aviation and Transportation Security Act in response to the attacks on 9/11. TSA was tasked with preventing attacks like those on September 11th from happening again. Over the years, TSA has released a plethora of slogans and respective media ranging from “See something, say something” to “Don’t let our planes get into the wrong hands”. While each of these pieces of TSA rhetoric have had varying success and receptions, none have met as much of a mixed reaction as the TSA’s “Remember how it felt to feel safe?” posters. These posters utilize the sense of nostalgia of life before 9/11, societal commonplaces concerning the safety of children, and asyndeton to implore that air travelers play a central role in contributing to not only their safety, but the safety of those around them as well.
When looking at the poster, one of the first sections of text which catches the eye is the dark text in the top right corner which says, “Remember how it felt to feel safe?” After the attacks on 9/11, an emphasis was placed on not only ensuring the United States’ safety, but ensuring that public opinion reflected the belief of a safe United States. However, according to a NPR/PBS NewsHour/Marist Poll, 44% of polled adults believe that America is less safer now (in 2021) than before 9/11. The poster acts upon this general distrust of national security (especially in the face of terrorism) by asking a rhetorical question. While making the assumption that the observer was born before the 9/11 attacks, these posters invite the observer to consider the commonplaces of safety and general innocence that existed in the United States before the 9/11 attacks. In addition to the poster’s direct invitation to think back to “how it felt to feel safe,” there is a clear juxtaposition made on the poster to aid the observer’s “nostalgic journey” to a time before 9/11. On the left side of a poster is an extremely large, black and white photo depicting a little girl reciting the pled of allegiance. To the right are two color pictures of children wrapped in American flags, inviting the observer to consider their childhood in comparison to their child(ren)’s. These comparisons usher a sense of responsibility for older observers to ensure that their children (and younger generations) can experience the same feeling of safety and innocence as well.
While on the topic of the images depicted on the poster itself, it’s important to note the ways in which the TSA utilizes commonplaces relating to the safety and innocence of children. In addition to the juxtaposition between the pictures discussed in the previous paragraph, there is a distinct focus on children and the American flag in the pictures themselves. In the large photo on the left of the poster, there is an old, black and white photo of a young girl in front of the American flag. In the two smaller photos on the right of the poster, there are more-recent, colored images of children wrapped in the American flag. Throughout human history, it has been a commonplace to care for the young and to ensure that children are kept safe. The TSA utilizes this commonplace to create a sense of conviction within the air traveler to do what they can to ensure that today’s children can grow up in a safe world. In addition, the incorporation of the American flag into the images directly ties the maintenance of the safety of today’s children with patriotism. Specifically, for the two smaller images on the right of the poster, the children are quite literally entangled in the American flag, implying that it is patriotic for one to “Be Smart [and] . . . . Vigilant.” In the line of the concept of patriotism and civic duty, the poster itself even implores that travelers make maintaining the safety in airports “a personal challenge.” While the decision by the TSA to include these images of “patriotic children” on the poster received backlash for seeming too much like propaganda, the images paired with the text create an otherwise powerful call to action for air travelers to be smart and vigilant at all times in the airport, especially in the interest of maintaining airport safety.
While the striking visual aspects of the poster elicit strong emotions (either in the favor of or against the poster), the portions of text on the poster make unique stylistic choices as well. For one, the TSA makes a distinct use of asyndeton for the text on the poster to develop an imperative tone, as well as to convey only the information that is absolutely necessary. Being a poster that is usually placed in busy, traffic-filled areas, conveying a message to air travelers in the most concise-way possible is extremely necessary. Through the omission of conjunctions and long sentences, observers can understand the TSA’s call to action without having to stop and look at the poster for long periods of time. In addition to delivering the intended message in a concise format, the imperative tone generated by the text on the poster further bolsters the idea that air travelers “don’t have a choice” when it comes to maintaining airport security, rather it is an expectation and a civic duty to ensure that one remains smart and vigilant at all times. The spacing of the text between the two pictures on the right side of the poster divide the text into far more digestible pieces of information. For example, the phrases, “Make it a personal challenge. Be Smart. Be Vigilant,” are separated from each other either by a picture, or by a line break.
In summary, the TSA’s controversial “Remember how it felt to feel safe?” posters utilize commonplaces and nostalgia regarding the public sense of safety before 9/11, invoking societal commonplaces of keeping children safe and patriotism through the use of specific imagery, and employing stylistic writing choices like asyndeton to create a sense of conviction within the air traveler to be vigilant and smart to ensure the safety of everyone in an airport setting. The majority of the controversy stemming from this poster originate in the blatant and unapologetic “propaganda-like” style of the poster, especially the black and white photo of the child and the American flag. While the poster pairs a clever use of commonplaces with subtle stylistic choices and imagery to create a powerful call to action, for many individuals, the poster appears to contribute towards the general distrust for the government and its associated agencies. All in all, the poster delivers the call to action in a clever and easy-to-digest manner, encouraging passing air travelers to stay aware and make wise decisions in the name of everyone’s safety.